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The HR Playbook Most Medical Practices Are Missing | Mike Lyons, SPHR
Most practice managers got promoted into leadership without anyone teaching them how to lead. The result is real, daily knowledge gaps that quietly cost practices in turnover, denied claims, and legal exposure.
Mike Lyons, SPHR - founder of Seasoned Advice and host of Eye Care Leadership Live - spent nearly six years building the HR function at Austin Retina Associates before going independent. He joins Jakub Grajcar to break down how to hire, manage, and develop the leaders who actually scale a practice.
We dig into:
🏥 Mike's #1 tip - why you cannot scale a practice without great managers
🤝 Hiring for people skills - what to look for and why promoting from within wins
🗓️ Managing the manager - the weekly cadence and skip-level habit that keeps it accountable
🙏 Gratitude as the ""Swiss army knife of leadership"" - and the two-part praise structure that lands
🔪 Sharpening the knife - why stepping back, delegating, and pouring into others is how managers actually create more time
📝 Documenting performance - kinder to the employee, and your best legal protection
📚 The books Mike recommends most
Resources mentioned:
👤 Guest: Mike Lyons, SPHR
LinkedIn: https://www.linkedin.com/in/mikelyonshr/
Website - Seasoned Advice: https://seasoned-advice.com
🎙️ Podcast - Eye Care Leadership Live (for ophthalmology practice managers and leaders)
YouTube: https://www.youtube.com/playlist?list=PLIW9O_gj4Ew_9I2ENW4VtjYT6vb80PG3m
Spotify: https://open.spotify.com/show/3ORgeP9UqtEcEco3lEQaaS
📚 Books mentioned
The Advantage - Patrick Lencioni
The Ideal Team Player - Patrick Lencioni
The Energy Bus - Jon Gordon
Change Your Brain, Change Your Life - Dr. Daniel Amen
The 7 Habits of Highly Effective People - Stephen Covey
🎤 Also mentioned
Toastmasters International - https://www.toastmasters.org (both Mike and Jakub credit Toastmasters as foundational leadership development)
Jacqueline Waterhouse, COT - prior podcast guest who connected Jakub and Mike - watch Jacqueline's episode: https://www.youtube.com/watch?v=qiuFJRnG9Lk
🎥 See how Talkie.ai works - AI medical receptionist demo: https://www.youtube.com/watch?v=oOiJ3ITTrLY&list=PLLjcCBHYN2KoBqm-Dx-8lIwWLuU-CHXSg
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By Talkie.aiMost practice managers got promoted into leadership without anyone teaching them how to lead. The result is real, daily knowledge gaps that quietly cost practices in turnover, denied claims, and legal exposure.
Mike Lyons, SPHR - founder of Seasoned Advice and host of Eye Care Leadership Live - spent nearly six years building the HR function at Austin Retina Associates before going independent. He joins Jakub Grajcar to break down how to hire, manage, and develop the leaders who actually scale a practice.
We dig into:
🏥 Mike's #1 tip - why you cannot scale a practice without great managers
🤝 Hiring for people skills - what to look for and why promoting from within wins
🗓️ Managing the manager - the weekly cadence and skip-level habit that keeps it accountable
🙏 Gratitude as the ""Swiss army knife of leadership"" - and the two-part praise structure that lands
🔪 Sharpening the knife - why stepping back, delegating, and pouring into others is how managers actually create more time
📝 Documenting performance - kinder to the employee, and your best legal protection
📚 The books Mike recommends most
Resources mentioned:
👤 Guest: Mike Lyons, SPHR
LinkedIn: https://www.linkedin.com/in/mikelyonshr/
Website - Seasoned Advice: https://seasoned-advice.com
🎙️ Podcast - Eye Care Leadership Live (for ophthalmology practice managers and leaders)
YouTube: https://www.youtube.com/playlist?list=PLIW9O_gj4Ew_9I2ENW4VtjYT6vb80PG3m
Spotify: https://open.spotify.com/show/3ORgeP9UqtEcEco3lEQaaS
📚 Books mentioned
The Advantage - Patrick Lencioni
The Ideal Team Player - Patrick Lencioni
The Energy Bus - Jon Gordon
Change Your Brain, Change Your Life - Dr. Daniel Amen
The 7 Habits of Highly Effective People - Stephen Covey
🎤 Also mentioned
Toastmasters International - https://www.toastmasters.org (both Mike and Jakub credit Toastmasters as foundational leadership development)
Jacqueline Waterhouse, COT - prior podcast guest who connected Jakub and Mike - watch Jacqueline's episode: https://www.youtube.com/watch?v=qiuFJRnG9Lk
🎥 See how Talkie.ai works - AI medical receptionist demo: https://www.youtube.com/watch?v=oOiJ3ITTrLY&list=PLLjcCBHYN2KoBqm-Dx-8lIwWLuU-CHXSg