In this episode of The Human Factor, we explore a critical question for any organisation: In a world of endless choice and fierce competition, how do you truly stand out—and deliver lasting value to your customers?

We’re joined by Donna Whittaker for a behind-the-scenes look at EG On the Move, where human capability isn’t just a concept—it’s a strategic driver. Together, we unpack what it takes to support and empower front-line teams, and why the employee proposition behind them is more important than ever.

If you’re thinking about how to create standout customer experiences from the inside out, this episode is for you.