The Human Side of Broking

The Human Side of Broking

By Ecclesiastical InsuranceBusiness
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The Human Side of Broking episodes

  • Claims, clients and the emotional weight brokers carry

    Making a claim is rarely just a process. Behind every flood, fire or major loss is a person dealing with uncertainty, disruption and often significant emotional stress.

    In this episode, broadcaster Datshiane Navanayagam is joined by behavioural psychologist Dr Simon Moore and Ecclesiastical’s Jeremy Trott to explore the human side of claims. Together, they discuss why empathy matters, how stress affects decision-making, the emotional impact difficult claims can have on brokers, and what clients need most when things go wrong.

    A practical conversation about listening, reassurance and supporting people through some of their most challenging moments.

    27 min

About The Human Side of Broking

From the publisher's feed

The Human Side of Broking is a four-part series exploring a simple idea: better broker mental wellbeing starts with better understanding. Hosted by journalist and broadcaster Datshiane Navanayagam, each episode combines behavioural psychology from Dr Simon Moore with practical expertise from Ecclesiastical specialists to examine the pressures, challenges and realities of modern broking.