"What does it take to deliver care with a human touch in a digital-first world?

In this Crafting Bharat special feature, Anubhav Mehrotra, Head of CX at Tata 1mg, joins Shalil Gupta, MD at Ozonetel, for a conversation on how technology and empathy are coming together to transform the healthcare experience for millions across India. A glimpse into how India’s homegrown innovations are quietly powering the nation’s journey toward more connected, accessible, and compassionate care.