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The HVAC Technician and Maladaptive Daydreaming
Format: Post-call
Runtime: ~8 minutes
Source: Psychology Is Simplified , "Psychology of Maladaptive Daydreaming"
On my way home and I'm trying to figure out how to describe this one. Nothing went wrong. The system's running. She seemed satisfied when I left. But there was something about the call that I'm still placing.
She'd called about a unit that wasn't cooling. Refrigerant leak, as it turned out. Short answer version: found the leak, confirmed the charge was low, quoted the repair, she agreed, I did the work, took my readings, everything came in.
But the call was strange in a way I can't fully attribute to the technical side.
When I arrived she was in the kitchen and she came to the door a beat after I knocked, and she had the look of someone who's just returned from somewhere. Not sleepy. Not distracted by her phone. Just the quality of someone surfacing from a particular depth.
She showed me to the unit and stood back. I explained what I was doing as I diagnosed it. She nodded.
When I found the leak and came back to tell her, I walked her through it. Showed her on the line set where the oil staining was. Explained what it meant in terms the repair.
Then she asked me to repeat it.
Not because she hadn't heard. The way she asked, it was almost like she'd heard it but it hadn't landed somewhere it could stick. She said: I'm sorry, can you say that again? I was thinking about something.
I went through it again. She nodded. This time she asked a couple of questions. Good questions, specific. She understood it fine when she was in it.
We agreed on the repair. I went to the truck. When I came back she was in a different room from where I'd left her. She came back toward the unit when she heard me. Same quality again , surfacing.
I've thought about what to call this over the years and I've never quite landed on the word. It's not distraction in the ordinary sense. Distraction is when someone's phone pulls them away or they're listening to something. This is different. This is someone who spends a significant portion of their time somewhere else inside themselves.
Give Us A Shout
Thanks for tuning in to Hartzell's Heat & Air, your trusted HVAC experts in Oklahoma and beyond. From Kingfisher to coast-to-coast consulting, we design, install, and maintain smart, efficient systems that deliver year-round comfort.
We're employee-owned, family-run, and powered by 45+ years of experience. Whether it's AI-powered thermostats, geothermal systems, or classic tune-ups, we deliver upfront pricing, expert care, and warranties that back it all up.
🛠️ Book Online:
https://book.housecallpro.com/book/Hartzells-Heat--Air/4a569038b3dc460daf2d5f6497b18351?v2=true
🌐 www.hartzellsheatair.com
📞 (405) 375-4822
🚛 Trane Comfort Specialist • Mitsubishi Diamond Dealer • ClimateMaster Elite
🛡️ VIP Comfort Club • Remote Monitoring • Extended Warranties
📲 Follow us for tips, updates, and real-world installs:
YouTube: @hartzellsheatair6003
X: https://x.com/HartzellsHVAC
Facebook: facebook.com/hartzellsheatair
LinkedIn: Dave Hartzell
Built on trust. Backed by warranty. Designed for comfort.
View all episodes
By Dave Hartzell's Heat & Air - Kingfisher,OKFormat: Post-call
Runtime: ~8 minutes
Source: Psychology Is Simplified , "Psychology of Maladaptive Daydreaming"
On my way home and I'm trying to figure out how to describe this one. Nothing went wrong. The system's running. She seemed satisfied when I left. But there was something about the call that I'm still placing.
She'd called about a unit that wasn't cooling. Refrigerant leak, as it turned out. Short answer version: found the leak, confirmed the charge was low, quoted the repair, she agreed, I did the work, took my readings, everything came in.
But the call was strange in a way I can't fully attribute to the technical side.
When I arrived she was in the kitchen and she came to the door a beat after I knocked, and she had the look of someone who's just returned from somewhere. Not sleepy. Not distracted by her phone. Just the quality of someone surfacing from a particular depth.
She showed me to the unit and stood back. I explained what I was doing as I diagnosed it. She nodded.
When I found the leak and came back to tell her, I walked her through it. Showed her on the line set where the oil staining was. Explained what it meant in terms the repair.
Then she asked me to repeat it.
Not because she hadn't heard. The way she asked, it was almost like she'd heard it but it hadn't landed somewhere it could stick. She said: I'm sorry, can you say that again? I was thinking about something.
I went through it again. She nodded. This time she asked a couple of questions. Good questions, specific. She understood it fine when she was in it.
We agreed on the repair. I went to the truck. When I came back she was in a different room from where I'd left her. She came back toward the unit when she heard me. Same quality again , surfacing.
I've thought about what to call this over the years and I've never quite landed on the word. It's not distraction in the ordinary sense. Distraction is when someone's phone pulls them away or they're listening to something. This is different. This is someone who spends a significant portion of their time somewhere else inside themselves.
Give Us A Shout
Thanks for tuning in to Hartzell's Heat & Air, your trusted HVAC experts in Oklahoma and beyond. From Kingfisher to coast-to-coast consulting, we design, install, and maintain smart, efficient systems that deliver year-round comfort.
We're employee-owned, family-run, and powered by 45+ years of experience. Whether it's AI-powered thermostats, geothermal systems, or classic tune-ups, we deliver upfront pricing, expert care, and warranties that back it all up.
🛠️ Book Online:
https://book.housecallpro.com/book/Hartzells-Heat--Air/4a569038b3dc460daf2d5f6497b18351?v2=true
🌐 www.hartzellsheatair.com
📞 (405) 375-4822
🚛 Trane Comfort Specialist • Mitsubishi Diamond Dealer • ClimateMaster Elite
🛡️ VIP Comfort Club • Remote Monitoring • Extended Warranties
📲 Follow us for tips, updates, and real-world installs:
YouTube: @hartzellsheatair6003
X: https://x.com/HartzellsHVAC
Facebook: facebook.com/hartzellsheatair
LinkedIn: Dave Hartzell
Built on trust. Backed by warranty. Designed for comfort.