In Episode Three, we tackle the question of using NPS (Net Promoter Score) as an evaluation tool for learning and development programs. First, we define what it is and explore how it is being applied (too often inappropriately). In segment two, we get philosophical. In practice, in business, and particularly in L&D, is it becoming more and more difficult to disagree with each other? Can we even do so? Should we? Well, of course..., but how should we go about it in a meaningful, yet supportive way? In segment three we are joined by Thiagi. We explore what labels we should use when describing what we do. Trainer, designer, consultant? Other terms? Will offers a solution. Thiagi asks several practical questions. And, finally, we all (Thiagi, too) share our best and worst of the week- although Thiagi shares his from long ago.