Too often, L&D delivers learning solutions that fail to drive real behaviour change. But why does this happen, and how can we design interventions that truly make an impact? In this episode, learning design expert Julie Dirksen unpacks the science behind effective learning and what actually motivates people to apply what they’ve learned.

Julie explores the biggest reasons training fails, the role of attention and habit formation, and how L&D can move beyond information delivery to solving real performance challenges. She also shares strategies for diagnosing root causes, overcoming engagement barriers, and designing for complex skill development.

With practical insights and research-backed strategies, this conversation is a must-listen for L&D professionals looking to create learning that sticks—and that leaders take seriously as a driver of business success.

Take your L&D to the next level

Take advantage of thousands of hours of analysis. Hundreds of conversations with industry innovators and 25+ years of hands-on global L&D leadership.

It's all distilled into one framework to help you level up L&D. Access the L&D Maturity Model here - https://360learning.com/maturity-model

 

KEY TAKEAWAYS

• When people do not see the value in the action they do not do it.
• If what you are asking for is not viable people won´t do it e.g. They can´t see their work clearly while wearing safety glasses.
• Learning does not have to be short; it has to be relevant.
• User testing learning before rollout is effective.
• Teaching people how to examine and solve problems is powerful.
• Create opportunities for feedback to reinforce learning.
• AI can help you in ways humans can´t.
• Break down why the behaviour is not happening.

BEST MOMENTS

“They know the right actions to take, yet it’s still not happening.”

“Sometimes people don't see the value in the action.”

“AI can pull out what is successful and then use that as a model.”

 

Julie Dirksen's Bio

Julie Dirksen is an expert in instructional design, learning science, and behaviour change. She is the author of Design For How People Learn and a sought-after consultant who helps organisations create learning experiences that drive real performance improvement. With a background in UX, game design, and cognitive psychology, Julie focuses on bridging the gap between what we teach and what people actually do. Through her work, she equips L&D professionals with the tools to design learning that truly sticks.

You can follow and contact Julie via:

LinkedIn: https://www.linkedin.com/in/juliedirksen/

Blog: http://usablelearning.wordpress.com/

Website: https://usablelearning.com/

 

VALUABLE RESOURCES

The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523

L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home

ABOUT THE HOST

David James 

David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. 

As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. 

CONTACT METHOD 

• Twitter:  https://twitter.com/davidinlearning
• LinkedIn: https://www.linkedin.com/in/davidjameslinkedin
• L&D Collective: https://360learning.com/the-l-and-d-collective
• Blog: https://360learning.com/blog

L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home

Reskilling is high on the agenda for many organisations, but how do you do it reliably—and at scale? In this episode, Molly Howes returns to share the incredible progress of the Aviva Foundry, an ambitious initiative to upskill employees from Customer Support roles into Digital careers, alongside Alex Price, who was a successful participant in the program.

They discuss what’s changed since their last appearance, the processes that have made large-scale reskilling successful, and how they’ve ensured employees aren’t just exposed to learning but are truly ready for new roles. They also dive into the challenges of expanding the program internationally, launching new initiatives like the Data Upskilling Bootcamp, and securing buy-in from stakeholders.

Packed with insights and real-world lessons, this episode is essential for L&D professionals looking to move beyond training and deliver reskilling programs that change lives and drive business success.

Take your L&D to the next level

Take advantage of thousands of hours of analysis. Hundreds of conversations with industry innovators and 25+ years of hands-on global L&D leadership.

It's all distilled into one framework to help you level up L&D. Access the L&D Maturity Model here - https://360learning.com/maturity-model

KEY TAKEAWAYS

• The Aviva Foundry trains people for emerging roles and reskills those whose roles are no longer needed.
• The Foundry is available to anyone who wants to retrain.
• The key is really understanding the skills stakeholders need and focusing on the way your organisation works.
• Learners are supported by people who do the role they are training for and apply what they learn in practical ways.
• Colleagues that reskill bring something fresh to their new roles.
• The Foundry approach is now in Canada and works there too.
• Take the leap and set up your own Foundry.

BEST MOMENTS

“If those roles are no longer there for them, they get the opportunity to re-skill.”

“This isn't us hand-picking people … this is people saying I want to learn.”

“You have to build that trust.”

“We knew that if we started making that progress, we'd learn.”

Molly Howes 

Molly is Foundry and GenAI Capability Lead at Aviva having joined the company in 2015 and transitioned into roles including Team Leader and Digital Product Owner. The Aviva Foundry being a learning community, developing the knowledge and skills Aviva need to succeed in an increasingly digitised world.

Alex Price

Alex is Group Brand Expression & Design Manager at Aviva having successfully transitioned from a Broker Development Associate via the Aviva Foundry program.

VALUABLE RESOURCES

The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523

L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home

ABOUT THE HOST

David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. 

As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. 

CONTACT METHOD 

• Twitter:  https://twitter.com/davidinlearning
• LinkedIn: https://www.linkedin.com/in/davidjameslinkedin
• L&D Collective: https://360learning.com/the-l-and-d-collective
• Blog: https://360learning.com/blog
• L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home

As remote and hybrid work redefine the modern workplace, leadership must evolve to meet new challenges and opportunities. In this episode, Wayne Turmel, co-author of The Long-Distance Leader: Revised Rules for Remarkable Remote and Hybrid Leadership, shares invaluable insights on leading in this new era.

Wayne explores how leadership has fundamentally changed, the unique challenges of asynchronous and hybrid environments, and what leaders can do to foster strong team cultures and productive collaboration. Packed with actionable advice, this conversation offers a roadmap for leaders and organizations navigating the complexities of remote and hybrid work.

See the full agenda for L&D Next, which runs from March 3rd to 6th and register for free today at https://360learning.com/l-and-d-next/2025/

KEY TAKEAWAYS

• For many, leading long-distance is the new norm. Despite pushback, remote and hybrid working is here to stay.
• We need to move from monitoring activity to monitoring output.
• Get back to first principles.
• Some types of work are best done remotely, while other tasks are better done in the office.
• Build a strong culture – ensure remote workers work collaboratively and network internally. 
• Have good one to one conversations with remote workers and don’t leave them out of group discussions. 
• Remote workers need to actively demonstrate their value and seek out training and development opportunities.

BEST MOMENTS

“We are in the middle of the most seismic workplace change since the 1920s and 30s.”

“What we do as leaders hasn't radically changed. How we do it has.”

“Micromanagement never worked great, and it's actually impossible to do in the modern workplace.”

“We need to move from monitoring activity to monitoring output.”

Wayne Turmel

Wayne Turmel is the co-author of The Long-Distance Leader and a recognized authority on leadership in remote and hybrid work environments. As co-founder of the Remote Leadership Institute, Wayne has dedicated his career to equipping leaders with the skills and strategies needed to thrive in distributed workplaces.

With decades of experience in communication and leadership training, he has written multiple books on leadership, team collaboration, and professional development. Wayne is a sought-after speaker and podcast host, known for his practical advice and engaging storytelling that resonates with leaders across industries.

https://www.linkedin.com/in/wayneturmel

Book and special offers: https://longdistanceworklife.com/long-distance-leader

Kevin Eikenberry Group https://kevineikenberry.com

VALUABLE RESOURCES

The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523

L&D Maturity Model: https://360learning.com/maturity-model/

L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home

ABOUT THE HOST

David James 

David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. 

As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. 

CONTACT METHOD 

• Twitter:  https://twitter.com/davidinlearning
• LinkedIn: https://www.linkedin.com/in/davidjameslinkedin
• L&D Maturity Model: https://360learning.com/maturity-model/
• L&D Collective: https://360learning.com/the-l-and-d-collective
• Blog: https://360learning.com/blog
• L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home

In this special live episode, with guests Lisa Christensen, Hillary Miller and Christopher Lind, we explore their experience and deep expertise on the topics of L&D strategy and team structures - and it’s a masterclass of a conversation. 

Register for L&D Next 3rd - 6th March for free today at https://360learning.com/l-and-d-next/2025/

KEY TAKEAWAYS

• Understand what L&D is there to achieve.
• Team structures have to evolve and be flexible.
• L&D structure has to be right for achieving L&D aims, so it may be different from other teams in the organisation.
• Build adaptable teams by focusing on skillsets.
• Leverage data and hone in on one KPI.
• Understand which relationships and functions you need to focus on. That will evolve.
• Work holistically with other areas of the business.

BEST MOMENTS

“I've never seen a truly centralized model, ever.”

“We can get hung up on the hierarchy of things and miss out.”

“You gotta know who your players are, their bench strengths.”

“We need better data capabilities in learning.”

“Figure out what they care about and then lean on that.”

Lisa Christensen 

Lisa leads McKinsey & Company's Learning Design and Development Center of Excellence, a global team of design experts, designing and building the learning that develops McKinsey Partners and professionals, enabling them to deliver incredible client impact. Lisa founded and leads McKinsey's Learning Research and Innovation Lab and sits on the global learning leadership team.

https://www.linkedin.com/in/lisachristensen

Christopher Lind 

Christopher Lind is a dynamic leader at the intersection of business, technology, and human experience, serving as an executive advisor, AI ethicist and sought-after voice in the L&D space.

As a former Chief Learning Officer for ChenMed and GE Healthcare, Christopher has led transformative learning strategies that enhance workforce capability and business performance. A prominent commentator, speaker, and thought leader, he is known for his forward-thinking approach to digital learning, AI, and the evolving role of technology in talent development.

https://www.linkedin.com/in/christopherlind

Future Focused: https://christopherlind.substack.com

Hillary Miller 

Hillary Miller is a seasoned Learning & Development leader currently heading L&D at HCA Healthcare. With a passion for driving workforce capability and business impact, she brings extensive experience in healthcare education and leadership development.

Previously, as Chief Learning Officer at Penn State Health, Hillary led enterprise-wide learning strategies, fostering a culture of continuous development and innovation.

https://www.linkedin.com/in/hillarybmiller

VALUABLE RESOURCES

https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523

L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home

THE HOST

David James 

David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. 

As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. 

CONTACT METHOD 

• Twitter:  https://twitter.com/davidinlearning
• LinkedIn: https://www.linkedin.com/in/davidjameslinkedin
• L&D Maturity Model: https://360learning.com/maturity-model/
• L&D Collective: https://360learning.com/the-l-and-d-collective
• Blog: https://360learning.com/blog
• L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home

As generative AI continues to evolve from novelty to everyday adoption, its transformative potential for Learning & Development is becoming increasingly clear. In this episode, Sean Bengry, a senior L&D leader, shares his experiences and insights on harnessing AI to drive impact and innovation in our field.

Sean discusses the pivotal moment that revealed the power of generative AI, offers jaw-dropping demonstrations of its current capabilities, and explores its applications in personalised learning and talent development. From enhancing human understanding  to redefining L&D’s core aims, this conversation is packed with practical examples and forward-thinking strategies.

With actionable advice and a look at the industry’s leading AI adoption, Sean provides a roadmap for L&D professionals ready to embrace this game-changing technology and rethink what’s possible.

See the full agenda for L&D Week March 3rd to 6th and register for free today at https://360learning.com/l-and-d-next/2025/

KEY TAKEAWAYS

• AI can create content that is designed to specifically appeal to and engage with each person.
• A lot of what we do is gathering data from one place, reworking it and sharing it for application. AI is very good at this e.g. Notebook LM podcast feature.
• Most people have still not explored how AI can help them to do their L&D job.
• You can use voice and your camera to interface with AI.
• Tell AI to take on personas to explore, test and get feedback for your ideas.
• There are ways around any issues related to putting your business data into AI.
• AI enables you to get down to the micro level and create content to close very specific skills gaps.
• Be curious and start small.

BEST MOMENTS

“AI provides real impact.”

“It was a new mode of content synthesis that I had never seen before.”

“The more data you can put in there around who a person is … the more AI can personalise that learning information.”

VALUABLE RESOURCES

The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523

L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home

Sean Bengry Bio

Sean Bengry is a senior Learning & Development leader with a passion for driving innovation and leveraging cutting-edge technologies to empower organisations and their people. Currently the Director of Learning Transformation & Technology at DaVita Kidney Care, Sean leads strategic initiatives to enhance talent development and organisational growth.

At the forefront of L&D transformation, Sean is known for his forward-thinking insights and ability to inspire action, helping organisations navigate the opportunities and challenges of a rapidly evolving learning landscape.

Connect with Sean via:

LinkedIn https://www.linkedin.com/in/sbengry/

ABOUT THE HOST

David James 

David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. 

As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. 

CONTACT METHOD 

• Twitter:  https://twitter.com/davidinlearning
• LinkedIn: https://www.linkedin.com/in/davidjameslinkedin
• L&D Maturity Model: https://360learning.com/maturity-model/
• L&D Collective: https://360learning.com/the-l-and-d-collective
• Blog: https://360learning.com/blog
• L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home

In a world where skills gaps are widening and job demands are evolving at unprecedented rates, understanding how to gain a "skills advantage" is critical for organizations to stay competitive. In this episode, Anish Lalchandani, author of The Skills Advantage, delves into his insights on bridging skills gaps, building resilient teams, and preparing organizations for the future.

Anish walks us through his approach, discussing how the right skills strategy can shift a team from good to exceptional and position L&D as a driver of business transformation. Whether you're a leader looking to upskill your team or an L&D professional aiming to create a sustainable skills strategy, this conversation is packed with actionable insights.

KEY TAKEAWAYS

• The established approach to L&D is no longer enough.

• L&D needs to go beyond business alignment and take the lead in equipping our businesses to thrive in the future. 

• You don´t have the wrong people, they have the wrong skills.

• Employees need to be convinced that upskilling benefits them and the business. 

• A huge proportion of executive transitions fail, and we need to address this.

• What is going on in the market and industry helps you identify future skill needs.

• Use technology to help with your data analysis and become more agile.

• When you demonstrate impact, you get permission to do more.

BEST MOMENTS

“The established approach to L&D is no longer enough.”

“Reskilling is a long-term game, start now.”

“We need to hold ourselves accountable to actual upskilling and not just providing learning.”

“You don´t have the wrong people, they have the wrong skills.”

“The risk of relying on firing and hiring is extraordinary.”

Anish Lalchandani Bio

Anish Lalchandani is the author of the book ‘The Skills Advantage: A Human-Centered, Sustainable and Scalable Approach to Reskilling’. Having held leadership roles at leading firms like A.P. Moller Maersk (current), General Electric, Standard Chartered Bank and other organizations, he has developed extensive expertise in Talent, OD, Leadership and HR Strategy. In addition to being a Chartered Fellow of the CIPD, he is also a certified professional coach and mentor to start-up founders. Several publications, including Economic Times, Thinkers360, LeadersHum and HRD, rate him as one of the top influencers in HR and the Future of Work.

You can follow and connect with Anish via:

LinkedIn: https://www.linkedin.com/in/anishlalchandanichro

The Skills Advantage Quiz: https://form.jotform.com/240295107435453

The Skills Advantage Book: https://www.anishlalchandani.com/book

VALUABLE RESOURCES

The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523

L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home

ABOUT THE HOST

David James 

David James is the Chief Learning Officer at 360Learning and a highly respected voice in the Learning & Development industry. With a focus on harnessing technology to drive impactful learning strategies, David is recognised as one of the top 10 global influencers in the L&D space. His expertise lies in helping organisations modernise their approach to workplace learning, ensuring measurable results and business alignment.

David is the host of The Learning & Development Podcast, which has amassed over 500,000 downloads and ranks in the top 1% of podcasts globally. With nearly 30,000 LinkedIn followers, he continues to shape the conversation around L&D innovation and best practices, drawing on his deep experience, including his time as Director of Learning, Talent & Organisational Development at The Walt Disney Company.

CONTACT METHOD 

• Twitter:  https://twitter.com/davidinlearning

• LinkedIn: https://www.linkedin.com/in/davidjameslinkedin 

• L&D Collective: https://360learning.com/the-l-and-d-collective

• Blog: https://360learning.com/blog

• L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home

Stepping into a new L&D leadership role is challenging, and establishing both yourself and your team can be even harder. It’s not just about filling gaps—it’s about aligning your vision with the business’s needs and building a strategy that delivers tangible results. In this episode, Sam Allen, Global Head of Learning and Development at Ideagen, shares how he has navigated this journey, from understanding the company’s culture and expectations to creating an L&D strategy that drives real performance.

Sam talks about the key steps to establishing yourself in a new L&D role: how to build trust with stakeholders, identify the right learning needs, and bring your team on the journey. If you're a new L&D leader or looking to reposition your team, this episode offers real-world insights into how to take L&D from a function to a business partner.

KEY TAKEAWAYS

• Work really hard to understand where the business you have joined is going.

• Identify the decision makers and sit down with each one to find out what their priorities are and where they are heading. To do this you need an effective way to take notes and analyse what you learn.

• Assess how your team currently performs.

• Make it clear to everyone what your approach to L&D is.

• Acquire the right tools for your L&D team and for your stakeholders.

• Set up self-serving learning resources that enable departments to fill skill gaps themselves.

• Break skills content down to enable truly targeted learning.

• Establishing yourself is about creating a strategy that truly drives business impact.

BEST MOMENTS

“How capable are the team members within that organisational structure?”

“Build credible relationships with stakeholders.”

“Create content where there are gaps.”

Sam Allen Bio

Sam Allen is the Global Head of Learning and Development at Ideagen, where he leads the company’s L&D strategy to drive performance, capability, and career growth. Before joining Ideagen, Sam was the Interim Head of L&D (Central Functions) at Cazoo, where he established the central L&D function, delivering leadership programs and automating onboarding and compliance. Before that, Sam founded Insightful People, partnering with businesses to deliver strategic L&D projects. He also held senior L&D roles at Whitbread, developing management teams, and at Argos, where he led the L&D strategy for IT, Digital, and Marketing, supporting around 500 colleagues and delivering high-potential and leadership development programs. Throughout his career, Sam has been committed to transforming L&D into a strategic driver of business performance.

VALUABLE RESOURCES

The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523

L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home

ABOUT THE HOST

David James 

David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. 

As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. 

CONTACT METHOD 

• Twitter:  https://twitter.com/davidinlearning

• LinkedIn: https://www.linkedin.com/in/davidjameslinkedin 

• L&D Collective: https://360learning.com/the-l-and-d-collective

• Blog: https://360learning.com/blog

• L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home

The Talent Fueled Enterprise seeks to provide insight into key disruptors driving an imperative for talent in organizations. The book also provides a fresh perspective on how leaders should consider navigating the evolving landscape of talent management. It challenges the conventional framework for talent management, urging leaders to reimagine how they perceive, nurture, and leverage the people within their organizations.  In this episode, we unpack what this means for organisations, their Talent teams and the workforce.

KEY TAKEAWAYS

• A talent-fuelled enterprise provides a skills deal that works for employees as well as the organization.

• Talented employees are no longer willing to only serve the business they want to develop skills that also progress their careers.

• If you don´t give people the chance to learn they will go elsewhere.

• A talent-fuelled enterprise values and cultivates the entire organization.

• Identify what makes performance sustainable, adaptable and scalable.

• Hire for agility, people who learn and adapt.

• Ongoing transformation has to be part of a company´s DNA.

• L&D has to start setting the agenda.

• Developing the workforce of tomorrow is an essential investment.

• L&D needs to develop itself to be able to deliver a talent-fuelled workforce. Mike explains how in the episode.

BEST MOMENTS

“The talent-fuelled enterprise is one that's …. going to cultivate, and it's going to celebrate that wealth of talent, that already exists in the organization .”

“Skills are the currency of the organization …  it's also the currency of the people themselves.”

“Talent is something that we need to rethink.”

“It's really about our ability as professionals to be a good business partner and to be curious and to go and study.”

Mike Ohata Bio

Mike Ohata is the author of the book The Talent Fuelled Enterprise and has a career-long history of transforming Big Four and Fortune 15 organizations through talent frameworks, comprehensive people development, and workforce solutions.  During his 26-year executive career, Mike strategically navigated Microsoft Corporation and KPMG through disruption and challenges, honoured with the LearningElite Gold Award for pioneering exemplary learning and development strategies at KPMG. 

The Talent-Fuelled Enterprise was written for leaders who aspire to build a culture that truly embraces continuous learning and a workplace that is based on trust and collaboration. 

You can follow and connect with Mike via:

LinkedIn: https://www.linkedin.com/in/mikeohata/

The Talent Fuelled Enterprise book (discount code for listeners: DJPODCAST30):   https://a.co/d/c2Ppn3N

VALUABLE RESOURCES

The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523

L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/

ABOUT THE HOST

David James 

David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. 

As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. 

CONTACT METHOD 

• Twitter:  https://twitter.com/davidinlearning/

• LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ 

• L&D Collective: https://360learning.com/the-l-and-d-collective/

• Blog: https://360learning.com/blog/

• L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/

Many of us fall into L&D - and some of us make sacrifices in order to do so. At a time when many of us have faced layoffs and unexpected setbacks, we wanted to spotlight career journeys that had tough times and what our guests did to overcome these. In this episode, I’m speaking with Jennifer Sutherland, Global Leader of Culture, Learning & Development at Trustwave, about her incredible career and the lessons we can all learn from her.

KEY TAKEAWAYS

• Very few people follow a linear path into L&D. This is good because they bring varied business skills to the role.

• If you do not have any training or L&D experience to put on your resume seek it out. Jennifer shares several ways to do that.

• Be authentic, especially during presentations, and develop your own style.

• Listen to feedback but recognise who the outliers are and factor that in before deciding whether to pivot.

• Take your time when switching roles. Lots of L&D professionals inadvertently end up in a role that is not a good fit for them.

• Use other L&D professionals as a sounding board and help each other.

• Understand how humans learn and stay up to date with the research.

• Stay curious and stay up to date with the tech.

• Build good relationships with all stakeholders and network.

BEST MOMENTS

“You created the opportunity that helped you gather the experience that you needed to be taken seriously by those L&D hiring managers.”

“Words matter … how you fill in the silence is so critical.”

“Frankly, that role was not the right fit for me.”

“The career path that I'm on looks bananas, but gave  me all these skills, resources, knowledge, community and networks.”

“Create your own sandwich of tech to create what you need.”

“The world limits you already. Don't be the one that limits yourself.”

 

Jennifer Sutherland Bio

Jennifer is the Global Leader of Culture, Learning & Development at Trustwave, where she is responsible for driving employee engagement and developing enriching learning experiences. Her team focuses on initiatives such as change management and sales enablement, essential for a dynamic global workforce across EMEA, APAC, and North America.

Concurrently, as an Adjunct Professor at Davenport University, Jennifer leverages her expertise to educate the next generation in HR and Learning & Development. 

You can follow and connect with Jennifer via:

LinkedIn: https://www.linkedin.com/in/jennifernsutherland

Website: https://sutherlandtalentsolutions.com

The Nonlinear Training Career article - https://trainingindustry.com/magazine/spring-2024/the-nonlinear-training-career

https://www.toastmasters.org

 

VALUABLE RESOURCES

The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523

L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home

ABOUT THE HOST

David James 

David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. 

As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. 

CONTACT METHOD 

• Twitter:  https://twitter.com/davidinlearning

• LinkedIn: https://www.linkedin.com/in/davidjameslinkedin

• L&D Collective: https://360learning.com/the-l-and-d-collective

• Blog: https://360learning.com/blog

• L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home

L&D can sometimes fail to make sense to even the most seasoned L&D leader but what about our colleagues in other departments? What do they make of our products and approaches? What do they make of our inability to equate our spend and effort to ROI? Well Ajay Pangarkar can tell us. His frustrations with L&D had him lean in from his Accounting background and tell us. But not just by heckling. But by giving us advice. In this episode, Ajay will tell us how we’re perceived and what we can do to better measure the impact of what we do.

KEY TAKEAWAYS

• Using business terminology, you are not 100% familiar with undermines your credibility.

• Knowledge is now genuinely driving businesses, so L&D is seen as far more important.

• Focus on the end result.

• Use the Kaizen approach – keep asking why.

• Become a listener, get into people´s heads and skill them up in a non-intrusive way.

• Data analytics is essential to L&D.

• Work with your financial team to deliver your business case.

BEST MOMENTS

“With all respect and love for Learning and Development, they  are the nerds in the schoolyard trying to fit in with the cool kids.”

“Nobody in the organization cares about learning. They care about the doing.”

“We are in the golden age of L&D.”

“I always say they cut their budget because you didn't deliver value.”

Ajay Pangarkar Bio

Ajay is the author of four books, with the most recent titled, “Learning Metrics: How to Measure the Impact of Organizational Learning" (Kogan Page). He’s an award-winning author receiving multiple prestigious TrainingIndustry Readership and Editors’ Award, eLearning Magazine’s Learning Champion, and the World Training Development Congress named Ajay their “Distinguished Trainer”. He is a broadcast media commentator addressing workplace performance issues and contributor to leading international publications.

Ajay is also a Fellow of the Chartered Professional Accountants (FCPA, FCMA), Certified Training and Development Professional (CTDP), and a world-renowned workplace performance authority on integrating employee performance strategies within operational environments. 

On top of all this, he is a professor at the Sprott School of Business (Carleton University) and Smith School of Business (Queens University) as well as being actively involved with workplace learning working closely with LinkedIn Learning.

You can follow and connect with Ajay via:

Twitter: @bizlearningdude

LinkedIn: https://www.linkedin.com/in/ajaypangarkar/

Book: https://www.koganpage.com/hr-learning-development/learning-metrics-9781398615366

VALUABLE RESOURCES

The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523

L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/

ABOUT THE HOST

David James 

David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. 

As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. 

CONTACT METHOD 

• Twitter:  https://twitter.com/davidinlearning/

• LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ 

• L&D Collective: https://360learning.com/the-l-and-d-collective/

• Blog: https://360learning.com/blog/

• L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/