Today I move beyond a discussion of AI products and technologies to the real business problem: finding ways to USE AI to further your company’s particular, unique business strategy.

There’s a strange phenomenon going on: companies think AI itself will improve productivity “just because it exists.” Well nothing could be further from the truth. As these three examples point out, you should focus on “HOW” you’re going to use AI to forward the strategy, not build a strategy around AI.

As these tools become more common this will be clearer and clearer. And the AI vendors (particularly the big ones) are making us crazy with stories of AI “strategies” that feel generic and unachievable.

I hope this helps you feel grounded and ready to focus in this crazy world of new tools, platforms, and vendors.

I also want to invite you to the Transform conference in Vegas where we’ll be talking about a new partnership we’re starting with Leena.ai, a vendor that delivers a new generation of employee services by connecting tools like Galileo to more than 100 different applications and internal systems.

Additional Information

What Is AI Orchestration And Why Is It So Important?

Workday and Sana Unveil A Bold New Strategy For AI

Agents and Superagents: 2026 Imperatives for Enterprise AI

The L&D Revolution Has Arrived: AI Enables Dynamic Enablement For All

Get Galileo, the AI Superagent for HR (experience Sana for yourself)

Today we are introducing the Mars release of Galileo®, the AI Superagent for HR.

We’re calling it a Superagent because it’s now fully programmable, open to integration with Workday and other systems, and is even more intelligent with new models, new content, industry data, and exciting features for learning, content development, and orchestration. I explain what all this means in the podcast, so listen in.

Galileo is now used by more than 1,100 companies so it’s becoming the industry standard AI agent for HR, with lots of fans, new solutions, and features. And as a Superagent, Galileo can now coordinate user’s needs across many back-end systems, through Sana’s integration with Workday as well as Galileo for ServiceNow, which talks with 60+ corporate apps.

The Galileo Suite includes Galileo Agent and Galileo Learn, and includes Galileo for Managers.

Read about it in our press release here.

Exciting launch video here.

Get Galileo here!.

Additional Information

Workday and Sana Unveil A Bold New Strategy For AI

Agents, Superagents, and Intelligent Orchestration: 2026 Imperatives for Enterprise AI

The L&D Revolution Has Arrived: AI Enables Dynamic Enablement For All

Get Ready For A Wild Time In HR Technology (where HR Tech is going)

Today Workday unveiled its “Front Door to Work” strategy and products with Sana. Here is a brief overview and more to read below.

Additional Information

Workday and Sana Unveil A Bold Strategy for AI (detailed article)

Video Overview of Workday-Sana Announcements

The New, Wild, Redefined World of HR Tech (advanced AI use-cases)

Experience Sana Yourself: Galileo, the AI Agent for HR

HR Technology is on a collision course with AI companies, desktop productivity tools, and middleware providers. Where is all this going?

In this podcast I explain why this is a question of “back-end” vs. “front-end” and how the ERP software architectures of the past (present) are colliding with the AI tools and interfaces of the future. The bottom line is not “who wins” but rather how well do you think through the use-cases and employee experiences you want to provide?

Read this article for more details and stay tuned for a bunch of announcements this week that will bring much of this to your company.

Additional Information

Get Ready For A Wild Time In HR Technology

The World of Corporate Training Lurches Toward Enablement

Digital Twins Are Here, And They Make You More Productive

Get Galileo. We put ALL our research, case studies, and models in there. It’s like the Bloomberg Terminal, Encyclopedia Britannica, and HR Expert with new research, vendors, and case studies every day.

This week I discuss the AI, HR Tech, and consumer AI market in front of announcements next week at the Unleash Conference in Vegas.

I discuss how HR Tech is now becoming “Life Tech” (not just Work Tech) and the dynamics of big players like Microsoft, Oracle, Workday, SAP, ServiceNow, Anthropic, OpenAI, Google, and smaller vendors like Cornerstone, Findem, Lightcast, Maki People, Eightfold, WorkHuman and others who are vying for attention with their AI offerings.

Next week I’ll detail many of these announcements in my keynote and I hope to see many of you in Vegas at Unleash and the following week at Transform. So much to absorb and understand: we are here to help you sort it all out.

Additional Information

Layoffs at Atlassian, Block, Amazon are Misleading. AI Alone Is Not The Story.

The World of Corporate Training Lurches Toward Enablement

Oracle’s Earnings Prove That AI Infrastructure Is Eating Enterprise Software

Enterprise AI Architecture: Imperatives for 2026

Webinar: Watch a replay of Josh’s walkthrough of the 11 essential imperatives HR & business leaders need to know for success and progress in 2026.

Galileo Learn: Complete The Superworker Organization: AI Goes Enterprise learning program, and discover the hands-on skills required to navigate the redefinition of work, HR teams, and organizations in the era of superworkers and superagents.

Get Galileo: The Enterprise AI Agent for HR 

Oracle’s earnings announcement yesterday demonstrates the company’s shift to a new type of enterprise “software” company, challenging companies like SAP, Workday, Salesforce, and many others. In this podcast I explain this shift, the history of Oracle, and where AI is taking the enterprise software market.

Here is the source article to read, and I look forward to further discussions on this topic with our clients and vendor partners.

Reference Information

Oracle’s Earnings Prove That AI Infrastructure Is Eating Enterprise Software

Nvidia Explains The New Software Stack (5-Layer Cake)

Oracle Earnings Announcement

Today I’m publishing a bonus episode with a discussion of the US Job Market and also explain why Anthropic’s new AI-Job destruction research is misleading.

I also discuss the whole idea of “job-task analysis” and why “AI exposure” (Anthropic’s methodology) doesn’t really reflect how AI transforms jobs, companies, and the economy.

Let’s discuss all this at Irresistible 2026 or read my substack article on this topic and we can discuss there.

Like this podcast? Rate us on Spotify or Apple or YouTube.

Additional Information

New Anthropic Report on Job Destruction Is Misleading (article)

Anthropic Report (from Anthropic)

US consumer confidence plunges to 12-year low (Financial Times)

BLS Jobs Numbers

Join us in Irresistible 2026, June 8-10 at USC, the world’s leading conference for HR Leaders and Teams. (Here’s the top 10 reasons to come!)

This week I tackle the situation where AI tools are exploding everywhere while ROI and economic productivity is hard to find. I also discuss the “commoditization” of AI “features” and the shift in value to “AI applications,” which is good for all corporate buyers and users.

You’ll understand how important it is to build a long term strategy, despite all the experiments going on (contact us to see our HR Blueprint).

I also discuss the Galileo Everywhere strategy and how we’ve been expanding Galileo to support employees and leaders, not just HR.

Remember to come to Irresistible 2026, the world’s leading conference for HR Leaders and Teams. (Here’s the top 10 reasons to come!)

Additional Information

Enterprise AI Architecture: Imperatives for 2026

New Research: How AI Transforms $400 Billion Of Corporate Learning

Webinar recording: Watch a replay of Josh’s walkthrough of the 11 essential imperatives HR & business leaders need to know for success and progress in 2026.

Josh Bersin Podcast: Listen in as Josh provides much-needed guidance for understanding the biggest HR transformation in decades.

Galileo Learn program: Complete The Superworker Organization: AI Goes Enterprise learning program, and discover the hands-on skills required to navigate the redefinition of work, HR teams, and organizations in the era of superworkers and superagents.

Get Galileo: The Enterprise AI Agent for HR and Leadership (check out Galileo for Consultants!)

Understanding the Frontline Workforce. As our research point out, more than 70% of all US workers (80% Worldwide) work in a frontline (customer facing or operational facing) role. We all have teams in these positions so it’s important for business and HR leaders to understand this space.

This is the first podcast in a series with Josh Secrest, the head of marketing at Paradox, a Workday Company, that pioneered conversational recruiting from end to end.

Josh Secrest brings deep frontline expertise from previously leading Global Talent Strategy and Talent Acquisition at McDonald’s and leading Talent and Culture at Abercrombie & Fitch, while currently serving on board leadership roles for the National Restaurant Association and the National Retail Federation Foundation.

Josh and I will be sharing a series of conversations to help you understand best-practices in high-volume recruiting, frontline workforce management, and the economics and financial business case for automation in this space.

This episode features a deep discussion on the critical role of frontline workers in the workforce, exploring how technology, management, and strategic support can transform frontline work environments. It highlights innovative practices and future trends in supporting frontline employees across retail, hospitality, and healthcare sectors.

Keywords

Key topics

Additional Information

Powering the Frontline Workforce: How Frontline-First Companies Thrive (research)

Josh Bersin Company Highlights Cost of Neglecting Frontline Workers (research)

An Exploration into the Frontline Workforce with Josh Bersin (video)

Tailor your HR and Management Programs for Frontline Work with Galileo, the Expert AI Agent for HR

This week I discuss the real possibility that AI Agents could “turn evil” citing the example of Scott Shambaugh, a software engineer, who was attacked by an OpenClaw agent called MJ Rathbun.

Just so you understand: Scott is a real person but MJ Rathbun is an AI. Yet MJ took upon itself to openly attack Scott online, presumably for not accepting his open source code.

It’s a fascinating (ongoing) story, but it begs a bigger question: when a “human” (or agent) has total authority and power, does it then become evil? We saw this in the famous Stanford Prisoner Experiment, at Abu Ghraib, and in other examples I cite. Does this strange human nature translate directly into AI?

As you’ll hear, these new findings deliver many lessons for our corporate AI systems, and I explain how the issues of AI training, governance, and ethics become real. And this brings up the issue of AI regulation, legal accountability, and who is responsible for these behaviors.

Much of this is being played out in real time in the US War Department vs. Anthropic happening in the press as well.

Despite my most optimistic opinions about AI, “Power Corrupts” may be a statement that applies to AI just as it does to humans.

As AI becomes more embedded in enterprise decision-making, thoughtful governance, ethical design, and continuous monitoring become urgent.

Additional Resources

An AI Agent Published A Hit Piece on Me

The Rise of the Bratty Machines (NYT)

When AI Bots Start Bullying Humans, Even Silicon Valley Gets Rattled (WSJ)

BBC Finds That 45% of AI Queries Produce Erroneous Answers

Anthropic CEO says he’s sticking to AI “red lines” despite clash with Pentagon

OpenAI Steps Into The Breach in US War Department