Everyone in financial planning obsesses over advice, investments and clients. Almost nobody talks about the engine room: operations.

So I sat down with Chris Hindle, Operations Director and co-founder of Fraser James, who went from "the assistant to the assistant administrator" (his words: the tea boy of the tea boy) to building one of the more interesting remote-first planning firms in the UK.

We got into:

One line that stuck with me: "you increase the surface area of luck through your own efforts and preparation."

If you run a planning firm, want to start one, or are trying to get into the profession, there's a lot in here you can steal.

Chapters:

00:00 Who is Chris Hindle (and Fraser James)

00:59 Breaking into financial planning with no experience

03:03 Landing the first job: persistence at Jones Hill

05:54 Standing out: self-funding your RO1 and "getting inside the tent"

09:52 What a Practice Manager actually does

13:44 Pioneering the four-day work week

22:04 Managing a fully remote team: trust over micromanagement

28:11 Ovation, and meeting his future business partner

29:51 How Fraser James was born ("one plus one equals three")

34:00 What an Operations Director really does

35:46 From lifestyle business to hiring the first team

38:04 COVID: going national and winning on digital marketing

42:34 Handling 100+ inquiries a month

45:06 Who Fraser James serves: the HENRY client

49:53 Writing job ads to "an audience of one"

57:42 Right person, right role: values and the GWC framework

Being a Financial Planner is tough, being an International Financial Planner across many jurisdictions is even tougher.

With Dion I discuss on a surface level how he helps his International clients and as ever how he "fell" into the profession after a career that initially started out in Marbs, before he went into the Army.

This episode of "The I just fell into Financial Planning Podcast" is with Alexander Thomas of GP3 Financial Solutions.

Alexander started in the profession with the deVere Group in Barcelona, we talk not only about his career in Financial Planning but also about his venture into the Property at a very young age.

We have a look at the journey he's been on with Content Creation and how he makes it stick out (I learnt a bit from him on this topic) and what this yields from a lead generation point of view.

I speak with Hannah about her career, starting off working for her fathers firm before setting up Core as an Outsourced Paraplanning Firm.

We talk about her journey to starting off in Financial Services Administration to setting up an outsourced Paraplanning firm, how she became Diploma qualified, Artificial Intelligence in Paraplanning and how she became an accredited outsourced Paraplanning firm for Quilter. 

Mike LeGassick is a Financial Planner that works for Manning and co based in Cornwall.

Just before Christmas I sat down with Mike and we had a chat about not only the two books he has written "Your money and your life" and "Mind over money" but also around what got him into the profession, the best way to coach clients and how storytelling can really win them over.

Think you'll enjoy this episode, I really loved Mike's passion for the profession and how to get his message out there.

Warning – There is a lot of Football chat in this Podcast (we had to take some out).

If you want to skip Rob’s football talk we get into the juicy Financial Planning chat around 26 minutes.

Being a big Football fan we really get into the nitty gritty of Rob’s career as a footballer, bar meeting Barry Fuller, Lyle Taylor and a few other Wimbledon players around the old Kingstonian bar I didn’t really know what to expect. I put these players up on a pedastool.

When I met Rob though I was instantly at ease, he was someone who I saw a lot of the Wimbledon spirit in, someone who by his own admission wasn’t the most gifted footballer, but someone who was a grafter a bit like Baz I alluded to up above.

Rob’s story in Financial Services starts at Natwest before joining RBS making his way up the greasy pole of the corporate ladder before becoming a Director of the Wealth side at IronMarket Wealth.

Rob’s journey into Financial Planning though started off with as he put it being sold to by a Financial Adviser (or salesman) as he puts it. There was no real education and since everyone else was putting money into a Pension he thought he would too.

We also discuss after football and when times are tough the decisions he had to make, which ended up causing issues later on and is why he has such a passion for Financial Planning Education as he felt let down by those in trusted positions who didn’t educate him on why Financial Planning was so important.

We also discuss IronMarket Wealth and the business they have set up headed up by the MD Wes Wilkes (a bit too briefly – we will do another episode) and their Platinum Partnership with Port Vale Football Club, which means they have their branding on the side of the kits. I could tell you how I haven’t forgiven Port Vale for taking Ethan Chislett and Ronan Curtis but that probably isn’t for today.

I will be chatting with Rob and Wes in 2025 more in depth about IronMarket Wealth and the Fint app Wes has helped create. Hope you enjoy!

Jake Crossley is as far as I'm concerned one of the success stories in Financial Planning.

He joined the profession when he was 17 doing an internship with Poynton Financial Services before going to University for a term in Sheffield.

Jake then went back to Poynton in January 2023 as a Paraplanner, learning from his Director there how to conduct meetings and the role as a researcher and report writer. He started his exams in April 2023 and becoming fully qualified Diploma qualified this year, taking just one year to get all of his exams done.

I explore with him his early days at Blithe Financial Planning and how he has tackled being one of the youngest Financial Planners in the Profession.

I find out from Jake why he joined the Financial Planning profession and decided against "doing the norm" of going to University.

Most importantly I get from him his tips for anyone looking to get into the Profession and how to tackle the exams.

This weeks guest is Henry Blunt, Acquisitions Director at Wren Sterling. Henry and I are former colleagues, when we first met Henry was studying Biology at Newcastle uni and naturally this correlated nicely with acting as a broker for Financial Planning businesses.

He forged his career at Retiring IFA and contributed to the business starting to deal with more complex succession planning solutions for Financial Planning business.

After 8 years brokering deals he joined Wren Sterling as Director of Acquisitions. What Henry has done in his three years there is beyond impressive. The business has accumulated another £3bn in AUM and their profits have grown by over 50%.

Join us as Henry gives an account of what you need to do to get your business ready for sale and also tips for smaller businesses on what to do when acquiring as well as the general state of play in the marketplace as a whole.

In this weeks episode we speak with Julian Baker at Livesmart Financial Planning.

Julian started his career as a Car Salesman, where he marked himself out by selling extended warranty for longer periods of time. At the very young age of 20 he entered the Profession by joining Brittanic (technically being too young to be there) to be trained up.

We talk about his career where he has worked in the Profession as a Mortgage Adviser and Financial Planner with several networks being becoming the MD of Livesmart.

We talk in depth about implementing Fee Based Financial Planning, the challenges this has created as well as the positives and what he is doing to get young people into the profession, taking on Harvey a student still doing his A-Levels.

Our very first episode of The I just fell into Financial Planning Podcast is with Andy Lumley-Holmes at Fintuity covering his career that spans very nearly a quarter of a century (something he doesn't like me to remind him of).

We cover his time at Edward Jones as a new Adviser door knocking to get clients, to his times as a Financial Planner all over the world living in Hong Kong, Moscow, The US and Cyprus starting off with nothing but a suitcase.

We also talk about his current role at Fintuity and what they are doing for Financial Planners to make their lives easier through the use of tech with their clever platform that has had $4m spent on it.