The Impact Room - Conversations That Shape Exceptional Leadership

The Impact Room welcomes Greg Reed, Board Director, Advisor and Former CEO of HomeServe UK, presently CEO of Places for People, ex Bank of New York.

Hear from Greg on how best to progress your board career.

The benefits of sideways moves and learning...

Look after your people and they will look after your customers and the rest will look after itself...

What are the most critical traits to success to be a successful board level leader, authenticity, being the best version of yourself, inspirational leadership.

The Impact Room – Where exceptional, diverse and impactful leadership and wisdom is shared...From Douglas Jackson 

Watch the video to this session here. 

Louise Smith , General Manager MI and Planning from Jet2 joins Perry Fletcher, Practice Lead and high end retained search consultant across Data, Planning, Insight and Analytics, in the Impact Room.

Louise is a multi award winning, dedicated and enthusiastic professional and senior manager with experience across both the finance and travel industry.

Louise talks about travel...a can do attitude, and with enough dedication anything is possible.

The importance of self motivation in a fast growth planning envirnonment. Passionate about doing the right thing and not just taking the easy option...

Changes to the travel industry over the pandemic, planning and wellbeing. It isn't just about the numbers...pushing yourself forwards in your career, standing out, take the lead.

Making the move from Operations to Planning.

Striving to the right thing to the best of my ability.

If you would like to watch the video podcast that can be found here. 

The Impact Room – Where exceptional, diverse and impactful leadership and wisdom is shared from Douglas Jackson, Executive Search, diverse, impactful leadership.

Holly Beeston from Douglas Jackson Recruitment welcomes Jeff Sheehan, Customer Experience Management Consultant and Author to The Impact Room.

Jeff talks about the challenges and opportunities facing customer experience at this time.

Jeff Sheehan is a Customer Experience Consultant with experience across both the US and UK markets, with experience gained with organisations including Apple and Motorola.

Jeff shares his thoughts on how best to align CX strategy and teams to deliver brand promises.

Jeff talks about a misuse of NPS, improving customer experience, aligning with your brand promises, the ease of doing business or net easy.

Brands who have not read the tone of the customer.

Watch the video here. 

The Impact Room -Where exceptional, diverse and impactful leadership and wisdom is shared...From Douglas Jackson

The Impact Room from Douglas Jackson welcomes Jo Causon, Chief Executive Officer of the Institute of Customer Service, to share some insight and thoughts about customer service, customer demands, ease of customer service, challenges, transparency, communications, opportunities.

What do the organisations that do well with customer service do differently, ethics, value. What needs to change in the UK to help our customers feel happier and improve customer experience.

The role the boardroom has to play in delivering great customer service, setting the purpose and legacy.

The Impact Room – Where exceptional, diverse and impactful leadership and wisdom is shared. 

Watch the video link here. 

Perry Fletcher meets Abdul Qadir Pemberton, an Operations Business Analyst in The Impact Room, for a get to know you and your career session.

Abdul shares his insight in homeworking, skills, diversity, creative shift patterns and channel shifts amongst other things and shares some hints and tips to help you develop your career and opportunities.

The Impact Room Where exceptional, diverse and impactful leadership and wisdom is shared... From Douglas Jackson

Rather watch the full video? Link here. 

Hear from Luke Twelves, CEO of Omnes Healthcare and General Practitioner, who joins us in the Impact Room.

Luke discusses his favourite destinations, culture, history, careers in the healthcare sector, governance, NHS management blending strategy and vision and building both a management and clinical career, the opportunities and challenges.

The Impact Room – Where exceptional, diverse and impactful leadership and wisdom is shared. From Douglas Jackson 

You can find the video recording here. 

James Revell, Award winning Director of International Contact Centre Air France - KLM, a General Manager, seasoned and highly successful business leader, recognised for his proven track record when delivering a first-rate customer service whilst leading a demanding contact centre for Air France KLM, where he is responsible for directing a team of c.200, focusing on providing successful management in the areas of sales, quality, costing and employee engagement James joins

The Impact Room from Douglas Jackson, where diverse, impactful leadership and wisdom is shared

You can view the video recording here. 

We are delighted to meet Karen Walker in The Impact Room.

Karen is a Director of Strategy & Change at The Independent Parliamentary Standards Authority, and Non Executive Director at Bradford Teaching Hospitals NHS Trust.

Hear from Karen about Non Executive Leadership and the differences to being an executive or board leader, together with the benefits that both parties gain from this sort of a role.

What inspires Karen and what are the values that have driven her through her highly successful career?

The links between her career history and path and her current NED role.

A humble whilst significant people leader, with a strong following of people who have worked for her, with her, and been mentored by her.

The Impact Room – Where exceptional, diverse and impactful leadership and wisdom is shared... View the video recording here. 

From Douglas Jackson 

The Impact Room welcomes Nick Creagh, Chief Data & Analytics Officer at QS Quacquarelli Symonds and previously Head of Analytics at World of Books.

Nick is a leader with 20 years of experience and proven track record in building analytics functions / products that add value across the board.

Nick knows how to turn data into revenue. How to create a data strategy and how to make a difference with data.

Data is a strategic asset, your best. So what are you doing with it?

Are you getting the most value from your data, or is it just sitting there, gathering (virtual) dust?

The stories you tell with your data can add real value - to your customers, to your shareholders and to your bottom line.

Nick uses data science and analytics to find those stories.

The Impact Room – Where exceptional, diverse and impactful leadership and wisdom is shared. From Douglas Jackson 

You can view the video recording here.