Using emails and emojis in your business is inherently risky and it’s something business owners don’t often think of, particularly around risk mitigation.

In this episode I’ll share with you the inherent risks associated with emails and emojis, why it’s important to consider them and what you should be thinking about to minimise your risk.

I’ll take you through the risk that digital communications present when using them for quotes or  confirming the scope of your services, and how clear systems and processes help minimise this risk.

Knowing when to move communication from Instagram DM’s or Facebook Messenger into a phone call or email is vital, and ensuring your team is clear on this as well, provides excellent protection. We also discuss interpretations and intentions of emojis, particularly when you’re setting expectations for a new client.

I’ll run you through my top tips on how to use digital communications holistically to ensure you’re set up for long-term success. By thinking about your processes and systems and the how, when and what you communicate, you create positive client experiences and ensure your reputation is protected.


LINKS:

Check out my course Getting Paid Made Easy here

Get your copy of my Annual Legal Checklist here

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