The In Your Face Podcast

Dr. Brett Wells is a practicing dentist and group practice owner in North Carolina. He is also the founder and CEO of DentalHQ, which helps dentists attract and retain uninsured patients through the use of in-house membership plans with advanced software. He's recently launched another company, BusinessConnect, to allow dentists to sell their membership plans directly to small businesses in their areas.

Over the last couple of years, the number of people enrolling for dental insurance in the US has increased. However, many patients often get frustrated and dissatisfied due to the low reimbursement amounts and unnecessary hassles they have to go through. This has led to some patients avoiding dental insurance and deciding to go uninsured instead.

To find a solution for these patients and their dentists, Dr. Brett Wells came up with the idea of an in-house membership plan for dental practices. This revolutionary solution helps to eliminate dental insurance from the equation and ensure that patients still get the quality services they deserve without having to jump through the hoops that insurers set out.

Dr. Brett Wells joins Dr. Blair Feldman and Craig Weiss on this episode of the In Your Face Podcast to talk about his in-house membership plan for dental practices as an alternative solution to dental insurance. He details the benefits of his membership plan, how dental practices have thrived as a result, which practices are a good fit for DentalHQ, and how his practice is dealing with the COVID-19 pandemic. Stay healthy and stay tuned.

Dr. Barry Glaser is the CEO of Aligner Insider. He is an orthodontist, lecturer, podcaster, private practice owner, author and former associate director of orthodontics at Montefiore Medical Center. He is the owner of Glaser Orthodontics and currently practices in Cortlandt Manor, New York with over 70% of his patients in invisalign.

Dr. Glaser received a B.A. in Psychology from Binghamton University in 1984, and was awarded his Dental Degree from the University of Pennsylvania School of Dental Medicine in 1988. He completed a one-year hospital residency at Englewood Hospital in 1989, and went on to earn his Specialty Certification in Orthodontics from Boston University School of Graduate Dentistry in 1992.

Despite the fact that the current health crisis has affected many people all over the world, it is evident that not everyone has been following the guidelines prescribed for preventing infections. Things are starting to go back to normal in many places and many people have been non-compliant when it comes to wearing a mask.

The same case applies to patients who visit orthodontic practices. They may lie to their dental practitioners about complying with the care they need to do at home post-treatment, which poses a problem for the patients themselves and for their orthodontist. So how can orthodontists help such kinds of patients?

Dr. Barry Glaser joins Dr. Blair Feldman in this week's episode of the In Your Face Podcast to talk about the psychology of compliance. Dr. Glaser explains what the phrase means, how using dental monitoring has impacted his practice, his best strategies for communicating with patients to prevent them from lying, and how he manages his different roles. Stay tuned.

Dr. Randy Feldman has been in the private practice of orthodontics for 38 years in Tampa Bay, Florida. He is a partner and owner of Blue Wave Orthodontics and has a pediatric dental practice, six office locations, four associates, and grosses in the low eight figures. He hopes to open one or two new locations in the next couple of years.

Dr. Feldman received his DDS from The Ohio State University, and is a diehard "Buckeye." He is currently a Clinical Associate Professor in the Department of Pediatrics at USF College of Medicine and holds a patent for ceramic brackets. He is also the craniofacial orthodontist at John Hopkins All Children's Hospital where he has treated thousands of kids with craniofacial defects.

Dr. Randy Feldman has been quoted as saying 'I am on a mission from God to stamp out dental irregularity.' And he has lived to that expectation by helping create beautiful smiles to thousands of kids in the Tampa Bay area. He also believes that dental practices should be a fun and interesting place for both kids and parents, and he has gone out of his way to do just that. He continues to provide top notch patient experience to his clients despite the current COVID-19 health crisis.

In this episode, Craig Weiss and Dr. Blair Feldman interview Dr. Randy Feldman about his mission of creating beautiful smiles and stamping out dental irregularities. He talks about his smile mask invention, how Blue Wave Orthodontics started and how their annual scholarship program for college kids works, and what he does to make his practice a fun and interesting place for kids and their parents. Stay tuned.

Joe Fogg is the Founder and CEO of onDiem, a healthcare staffing platform that combines the flexibility of the gig economy with the benefits of traditional staffing, creating an on-demand professional labor force. onDiem's mission is to bring benefits to amazing, hardworking dental professionals while at the same time helping dental practices achieve high quality patient care.

onDiem was launched in 2019 and it is currently working on launching a new product that will offer a flexible solution to help dentists reopen their practices.

In the current health crisis caused by the COVID-19 pandemic, there is a high possibility of employees in a dental practice getting exposed and infected. This means the employee has to get quarantined to protect himself, fellow employees and patients, which subsequently means that staffing and running the practice becomes a challenge for the dentist.

Joe Fogg launched onDiem with the idea of a contingent labor force where dentists can bring in clinical staff members on demand basis to help practices maintain their service delivery and achieve high quality patient care.

In this episode, Craig Weiss interviews Joe Fogg of onDiem about his great idea of bringing the flexibility of the gig economy to dental practices through onDiem. They talk about how COVID-19 has impacted dental practices, the clinical staff most likely to be exposed to infection, the various financial challenges dental practices often face, and the benefits of having an amazing and professional clinical team. Stay tuned.

Dr. Jonathan Nicozisis has been in the specialty practice of orthodontics since 1997. He is an orthodontist at Princeton Orthodontics and he is the co-creator of The Aligner Intensive Fellowship. He is also a member of Invisalign® National Speaker's Bureau and Clinical Research Network where he helps conduct research and development of new technologies and improvements to the Invisalign Technique. He has given over 400 lectures nationally and internationally on aligner therapy.

Dr. Jonathan Nicozisis completed his dental education at the University of Pennsylvania before attending Temple University for his orthodontic residency. While at Temple University, he received his specialty certificate in orthodontics and a master's degree in Oral Biology. During his training, he also completed an externship at the Lancaster Cleft Palate Clinic in Lancaster, Pennsylvania, where he was involved with the care of patients with craniofacial syndromes.

The current health crisis has necessitated the adoption of technology to conduct online consultations and treatments for orthodontists and dentists. There has been an increased use of teledentistry and more health practitioners are providing health services to their patients online.

However, many of these doctors find it hard to incorporate their personal touch to the online consultations. The patients often miss out on the human element they were accustomed to in brick and mortar practices. So how can orthodontists bring back their personal touch and human element to remote consultations?

Dr. Jonathan Nicozisis joins Craig Weiss and Dr. Blair Feldman in this episode of the In Your Face Podcast, to explain how orthodontists and dentists can improve on the delivery of their services by bringing in their personal touch. He also talks about his inventions, creating the Aligner Intensive Fellowship, and how he comes up with memorable and catchy phrases for products. Stay tuned.

Dr. Chris Cetta is a board-certified orthodontist practicing with Blue Wave Orthodontics in Florida. He received his undergraduate degree from Wake Forest University in North Carolina and graduated from Rutgers School of Dental Medicine in New Jersey. Prior to specializing in orthodontics at Jacksonville University in Florida, Dr. Cetta was a practicing general and cosmetic dentist for several years.

Dr. Chris Cetta is the co-inventor of Precision Aligner Buttons™ by DynaFlex. He is also the host of the Illuminate Orthodontic podcast which focuses on innovators and inventors in the profession. He also plays bass guitar for two rock bands, including the all-orthodontist group Relapse.

One common mistake many inventors make when they have a great idea is that they start making a product prototype without thinking through its execution and without considering whether to patent it or not. See, having a great idea is not good enough because an idea is only as good as the force that propels it to become a fruitful and realized endeavor.

After coming up with his idea for aligner buttons, Dr. Chris Cetta knew he had a lot more to do and he continued to work hard into perfecting his invention. He not only got a patent for his product, he also took it to market and he worked on helping other orthodontists and inventors who were bound to go through the same process.

In this episode of In Your Face podcast, Craig Weiss and Blair Feldman talk to the inventor of the Precision Aligner Buttons, Dr. Chris Cetta, about how he created the product, the challenges he faced in the process, and why he decided to patent the product. He also talks about his podcast and the segment of orthodontist he wishes to represent and how the COVID-19 pandemic is likely to affect the orthodontic and dental industry. Stay tuned.

David Harris is the CEO of Prosperident, the world's largest firm investigating financial crimes committed against dentists. He is a forensic accountant, a licensed private investigator, and a CPA. He is the author of the book Dental Embezzlement: The Art of Theft and the Science of Control and over 30 articles in dental publications.

In addition to being a prolific author, David is a frequent presenter at regional, national, and international dental conferences, and his vast wealth of experience coupled with his keen sense of humor make him both an engaging and entertaining speaker. David was a rule breaker in his youth and changed his direction and spent much of his adult life in the world of investigation and enforcement, where he now uses his unrivaled ability to understand the criminal thought process to help educate and protect dentists.

Dentists and orthodontists hire people to help them in running their dental practices so that they can concentrate on providing dental care services to their patients without having to worry about office administration duties. However, some employees often take advantage of their employers and embezzle the office's money or assets. The dentists may or may not realize this until it's too late, and when they do, they often don't know what actions to take.

In this episode, Craig Weiss and Dr. Blair Feldman is joined by David Harris, a dentistry embezzlement expert, to talk about common types of embezzlement issues he often encounters in dental and orthodontic' practices, how his approach to the cases have evolved over the years, the kind of recommendations and advice he gives to his clients on how to fix the problem, and find out his best tips on how to avoid embezzlement problems. Stay tuned.

Vin Cardillo is a proven industry leader with 20 years of experience in leadership partner roles growing Dental Service Organizations (DSOs). He was ranked number 14 on the 2014 Inc 500 List of the Fastest-Growing Private Companies in the United States, with a growth of almost 13,000%.

Vin is the Founder of Maeva Dental Advisors, which provides outsourced c-suite services to dental groups and single offices that have the intention of growing. Maeva positions its clients for long term growth by strengthening their operational systems and infrastructure. Vin also provides his expertise and operations, strategy and financing to private equity firms and other financial institutions looking to make an investment in a DSO.

Vin earned a BA from SUNY Potsdam, an MBA from Clarkson University, and an Executive degree in Managed Care from the University of Connecticut. He has also served as the President of the Dental Group Management Association (DGMA).

In dental school, dentists and orthodontists are taught how to give beautiful smiles to their patients. However they weren't taught how to manage things like payroll, admin, marketing, dealing with insurance, or finding the best team for their practices. These important aspects of a successful dental practice if left unchecked can make things a lot more difficult than is necessary for professionals.

Vin Cardillo of Maeva Dental Advisors realized that many dental and orthodontic practices needed help in these areas of their practice so he set out to establish a dental advisory firm to come to their aid. He now helps them to not only manage their practices but to also to turn them into saleable assets.

Join Craig Weiss and Dr. Blair Feldman in this episode of In Your Face Podcast as they talk to Vin Cardillo about his dental advisory firm, the c-suite services he provides, how teledentistry and technology can reshape the future of dentistry, and how to best manage a fractional employee. Stay tuned.

J.W. Oliver is the Managing Partner of Support DDS, a dental outsourcing company that helps dentists find the best employees for their dental practice. The company creates career opportunities for the people of Zimbabwe, Africa by outsourcing their talents to the rest of the world.

J.W. who has spent 33 years in the dental field, is also the President of Wade AMG LLC, and the Founder of Haiti Vision 3.

Many dental practices are faced with challenges when it comes to hiring the right team members for daily office tasks, especially when they are just starting out. In many cases, the people in the United States who are qualified and available have to be paid a high salary which a startup may not be able to afford.

To solve this common problem, J.W. Oliver helped co-found a business solution with the help of the thousands of highly-educated and qualified yet unemployed men and women from Zimbabwe. His Christian values propelled him to set up an outsourcing company that not only helped businesses in the US, but created employment opportunities in Zimbabwe as well.

In this episode of In Your Face podcast, Blair Feldman interviews J.W. Oliver of Support DDS about how the company started, the services they offer, how they compensate and work with their team members in Zimbabwe, and how his Christian beliefs helped him create a business that has the capacity to touch and change lives. Stay tuned.

Dr. Sam Daher is the creator of Steraligner, the most effective solution to clean and sanitize aligners and all types of retainers and removable oral appliances. He was one of the early adopters of Invisalign and incorporated it into his orthodontic practice, and became the top Invisalign submitter globally from 2009 to 2011, and received a Lifetime Achievement Award at the 2014 Invisalign Ortho Summit.

Dr. Daher is an active member of both The American and Canadian Association of Orthodontists and a fellow of the World Federation of Orthodontists. He is also an adjunct professor at the University of the Pacific in San Francisco, and a guest speaker at his alma mater, the University of Montreal.

When it comes to cleaning aligners, retainers, and other oral products, many people are used to using off-the-shelf sanitizing products; some even forego this process totally. This poses a huge problem because oral products can become a breeding ground for germs and bacteria which can cause diseases. This is exactly why Dr. Sam Daher created his flagship product, Steraligner.

Dr. Daher is one of the early adopters of invisalign and he says that with the new coronavirus pandemic, keeping personal products sanitized has become more important than ever.

Join Dr. Sam Daher in this episode of In Your Face podcast where he discusses the benefits of Steraligner and other related products, how orthodontists can encourage patients to try them, and learn more about The Daher Aligner Institute. Stay tuned.