The InfoTech Podcast

In this episode, ACT! and Contatta co-founder Mike Muhney—a true CRM pioneer—shares his journey from IBM sales training to building a software industry centered on relationships. Tune in for masterclass insights on navigating failure, the art of relationship building, and what the future holds for CRM and social media.

ACT!

Contatta

Mike Muhney:

[email protected]

LinkedIn

In this episode, Chris Parmigiani shares his unique journey from corporate America to IT solutions, emphasizing the importance of trust, proactive processes, and continuous improvement in building a successful MSP business. Discover practical insights on client relationships, leveraging AI responsibly, and scaling with a customer-centric approach.

Chris Parmigiani:

LinkedIn - https://www.linkedin.com/in/chris-parmigiani-6768802/

In this episode, Richard Titus shares his extraordinary journey from early tech experimentation and music production to founding innovative AI contact management solutions. Discover how his diverse experiences and resilience led to the creation of Kimono, a cutting-edge platform transforming contact data management with AI.

Kimono - Contact Management Platform - https://go.getkimono.com

Richard Titus:

LinkedIn - https://www.linkedin.com/in/rxdxt/

Instagram - https://www.instagram.com/rxdxt/

Facebook - https://www.facebook.com/Rxdxt

X - https://x.com/richardtitus

In this insightful interview, Scott Beck shares his journey from radio to cybersecurity, emphasizing the importance of mindset, networking, and continuous learning for business growth. Discover practical tips on overcoming fears, building referral systems, and leveraging peer groups to scale your IT business effectively.

Beck Tech Online - https://becktech.ca
Pumpkin Plan by Mike McAllowitz - https://www.amazon.com/Pumpkin-Plan-Grow-Big-Pumpkins/dp/1591844884
Profit First by Mike Michalowicz - https://www.amazon.com/Profit-First-Transform-Your-Business/dp/0735214140
Never Split the Difference by Chris Voss - https://www.amazon.com/Never-Split-Difference-negotiating-anything/dp/0062407807

Merging companies can be a daunting task, especially in the fast-paced IT industry. How do you ensure a smooth transition while maintaining productivity? In this post, I’ll share insights from my conversation with Matt Kinsey, an expert in the field. With a unique background in corporate IT and entrepreneurial ventures, Matt provides valuable lessons on successful mergers and what it takes to thrive after combining forces.

Matt's MSP:  https://itfusiontech.com/

As an MSP (Managed Service Provider) owner, you may find yourself at a plateau, unsure of how to scale your business effectively. In this post, we will explore key insights shared by David Bennett, an experienced MSP owner, on overcoming common growth challenges and building a sustainable business model. If you're a leader in the MSP space looking to elevate your business, this post is tailored for you.

David's MSP:  http://www.connections.com

Books mentioned:

• The E-Myth (Michael Gerber) – https://www.amazon.com/dp/0887307280
• The Great Game of Business (Jack Stack) – https://www.amazon.com/dp/038547525X
• The Go-Giver (Bob Burg, John David Mann) – https://www.amazon.com/dp/159184200X

In this episode, Tom Gersic, founder of YouEx.ai, shares insights on how AI can enhance sales and lead generation processes without replacing human interaction. He discusses his extensive enterprise background, the development of his AI-driven platform, and practical strategies for sales teams to leverage AI for faster, smarter outreach.

youex.ai

Ask the AI chat agent on the website for a 50% off discount!

In this episode, Oscar Diaz shares his journey from Venezuela to leading Techbound across Canada and into the US. He discusses scaling a tech business, building trust in underserved markets like First Nation police services, and navigating the opportunities and challenges of AI adoption.

https://tecbound.com/book-a-call/

In this insightful interview, Randall Martinez shares his journey from military service to becoming a leading figure in IT and business consulting. Discover how he leverages military discipline, family values, and AI technology to grow his MSP and empower clients in a rapidly evolving digital landscape.

Randall's book:  AI Unlocked

In this episode, Kevin Remde shares his extensive experience in the MSP industry, from his early days in tech to running a successful franchise. He discusses industry trends like cybersecurity and AI, the benefits of franchising, and practical advice for MSP owners looking to grow and communicate value to clients.