In this inspiring episode, aesthetic medicine expert and clinical director at Cosmedica Aesthetics, Chantal Mazzone, shares how empathy, leadership, and patient care intersect to create life-changing results. With over 20 years in the field, Chantal opens up about her unique journey from business school to nursing and how she built a thriving small business rooted in compassion and confidence. From restoring self-esteem through injectables to empowering her team with trust and positivity, this conversation reveals the human side of aesthetics — and the powerful transformations that happen when empathy leads the way.

Sound bites

"You see their whole world in many ways."

"Patients come to you, giving you a hug."

"You create a new person."

Chapters

00:00 Chantal's Journey into Aesthetic Medicine

05:16 The Importance of Empathy in Healthcare

06:41 Building a Patient-Centric Practice

08:12 Creating Connections with Patients

09:44 Advice for Small Business Leaders

Learn more about Cosmedica Aesthetics: https://www.cosmedicaaesthetics.com/

Learn more about The Empathy Collective: https://www.theempathycollective.com/