On this episode of the Intrepid
Entrepreneur Podcast, I’m talking with Andrew Batey, CEO of
Spinlister, the global bike and gear sharing platform, and owner of
peer-to-peer bike and gear rental platform that
connects enthusiasts in bike and outdoor with other like-minded
enthusiasts. If you have
gear that isn’t being used all the time, check out
There’s so much to learn from
Andrew and Spinlister, and I invite you to drop in to this episode
with an open mind. In it, Andrew and I discuss how
to build a customer base via a digital platform and service
offering, and the tough part, how to build and gain the
In this interview, Andrew talks
a lot about the fact that in today’s economy, the consumer is
driving. He also points out that people are on the hunt for
authentic experiences. This is a critical takeaway for the active
outdoor lifestyle markets to hold on to -- we’re passion-driven
industries, this is something we know. Considering this through the
customer’s vantage point is what Spinlister.com does very well and
what we can all learn from.
Andrew is an avid cyclist and
bikes to work every day. He knows
what kind of experience cyclists like him are looking for,
and so he and his team are building Spinlister to meet these
needs. And because
consumers are people and “tribes” can change, his vision for
Spinlister is growing. In 2016, brands are as varied and eclectic
as consumers. Don’t put your consumer in a box!
Another great takeaway that
Andrew offers is the fact that the best time to demonstrate the value of your brand to
a customer is when things go wrong.
“When there’s a problem, that’s when the rubber meets
the road,” he says. “It’s great when it’s great, but when it’s bad
for somebody, we want to also make that great.”
Earning consumer trust is a
difficult thing to do, but when consumers learn that
your brand is there to help and responsive when something goes
wrong, that goes a long way.
This episode has a TON of great
intel in it - drop in and listen to it now and share it with a
colleague or a friend who you think wants to learn more about how
the sharing economy and the outdoor markets will merge going
Bravery in Business Quote
“When there’s
a problem, that’s when the rubber meets the road. It’s great when
it’s great, but when it’s bad for somebody, we want to also make
that great.” - Andrew
Batey
(Click to tweet)
The
Cliff Notes
It’sessential that your consumer trust you, but trust is
a difficult thing to earn. All you can do is provide a lot
of inputs for consumers to make the decision about if they trust
you or not
Whenyour word-of-mouth happens
offline,
it’s extremely valuable, but very difficult to track, and to
amplify and facilitate. All you can do is try to add
value to facilitate sharing
Spinlister wants to be theuniversal key to unlocking a bike, whether that’s renting for the purpose of a
trip, or trying out a bike before buying
Youhave to be part of the “tribe” of your customer if
you really want to connect with them
Whenthings go wrong for a customer, that is your
opportunity to really demonstrate the value of your brand by how
you handle it
Ifyou want to appeal to massive numbers of people, you need to create
an ok experience. But if you want to truly connect
with your specific tribe, you can create an incredible experience
for them
Brands in 2016 are thinking about the ways thatthey can make their company as varied and eclectic is their
consumers are. Don’t try to put your consumer in a
box
Instead of one product,understand the common trends of how your consumer behaves,
and meet those needs
“I can’t tell
you what you value as trust. All I can do is give you a lot of
inputs to decide if you trust me or not.” - Andrew Batey
(click to tweet)
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