After a week off we catch up with the Head of Intellectual Property Law at Stephens Scown, Ben Travers, and discuss how you can make sure that if and when you are moving your business online that your client journey moves with you meaning this could have a huge impact on your customer experience if data gets stolen or is not safe. We also discuss the recent stories about companies who have had data stolen.

Ben Travers and Stephens Scown Solicitors can be found here: https://www.stephens-scown.co.uk/lawyer/?ln=Ben-Travers

If you have any queries regarding any of the topics covered in this episode or surrounding how you can improve your CX please do not hesitate to contact Rhian and Richard at insight6 on +44 (0)800 970 8987, email [email protected] or by visiting https://www.insight6.com/the-rr-podcast/.