Peter Miller and Beth Sprinkel of the AICPCU discuss the new Comet Online Learning system.

Chris Zaske and Darryl Demos of Verint System discuss how the Impact 360 gives insurers better data and control over their back office operations.

ISO's Steve Craig and Sean Quillivan outline the thinking behind their Coverage Verifier suite of services.

Patrick Brandt explains how Skywire Software builds a multifaceted company with key initiatives in rating and underwriting, and in document automation, allowing insurers to layer on new capabilities.

Sheryl Cox Christenson explains how Identity Theft 911 takes on the thorny task of resolving identity thefts on behalf of policyholders.

EXL Service's Yogendra Goyal explains how the focus on outsourcing has moved beyond cost control and into ways to improve business processes and raise customer satisfaction.

ImageRight's Mike Fess outlines the benefits of digitizing information when it comes through the door.

Trumbull Service's Brad Burdick outlines the advantages of outsourcing insurers' noncore processes.

Clear Technologies' Brian Cohen believes that improving the claims experience means starting at the ground up, where claims are accepted and adjusted.

Tom Gaillard of Bottomline Technologies discusses how insurers are getting the upper hand in their outside legal relationships. It's about more than controlling costs.