I’m at it again talking about how to get into IT when you don’t have the “credentials”.

When you work in IT, you rarely have to call in technical support. When you do, the experience is going to be a 50/50 shot at what character you're going to get on the other line. This episode really focuses on customer experience and why it's an important skills to develop.

The statement of work is your document that will tell the vendor what it is you want them to do. Don't skim over this, read it and ensure that it contains everything you are paying for. This isn't a sexy topic, but it had to be done.

The Mega Millions jackpot is now 1.6 billion dollars! The degenerate gambler in us all are going nuts for this jackpot. What will you do if you won?

High severity incidents, those where multiple systems are unavailable, will make or break you and your career. It's how you act during these incidents where you can either shine or sink deeper into the void. I provide you some insights into a recent high severity incident.

I'm always asked how I got ahead in my career. These questions usually come from motivated young, fresh out of college kids, or mid-level career folks that want to break into management. I give you insight on what I go through when I am looking for a promotion or advancement. On the flip side, I pose the same question as a manager as to what makes you deserve that promotion. *NOTE: This is merely advice that has worked for me and may not work for you. I want to be clear that I am not saying that you most definitely will get a promotion. I am giving you key insights into the minds of management.

We all have a 9/11 story, this is mine.

Another Monday Morning Musings where Chuck discusses the Jabra Elite 65t, episode recorded using these earbuds. Then goes into sport betting in NJ and the Draft Kings Sportsbook app.

Summer is over and a lot of things happened in that time. I lost our website and I didn't renew our SoundCloud subscription! Work takes priority and we're back on track on putting out new content. This episode focuses on public speaking. The skill that most people ignore because of fear or indifference. It's a powerful skill to develop and will most definitely help you move up the ranks, not only in your professional life, but in your personal life.

Just ranting about the royal wedding and gun control