In this episode of "The ITSM Practice" podcast, Luigi Ferri delves into the complexities of Configuration Management Systems (CMS) and Configuration Management Databases (CMDB), crucial for SMEs. With an emphasis on practical approaches and the significance of continuous improvement, this episode is a must-listen for ITSM and IT Security professionals aiming to enhance their IT Service Management and Security Practices.

In this episode, we answer to:

How can we incorporate a detailed phased implementation strategy for CMS and CMDB?

What are the benefits of Configuration Management in IT Service Management?

What are the key pros and cons of automation in IT Service Management and Operations?

Resources Mentioned in this Episode:

PeopleCert / Axelos, book “Service configuration management: ITIL 4 Practice Guide.”, link https://my.axelos.com/resource-hub/practice/service-configuration-management-itil-4-practice-guide

ServiceNow, article “Configuration Management Database (CMDB).”, link https://www.servicenow.com/products/servicenow-platform/configuration-management-database.html

Atlassian, article “What is a configuration management database (CMDB)?”, link https://www.atlassian.com/itsm/it-asset-management/cmdb

Connect with me on:

LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

In this episode of "The ITSM Practice Podcast," Luigi Ferri delves into the crucial aspect of selecting the right ITSM tool, highlighting the importance of aligning technology with your organization's process maturity. This episode is a must-listen for ITSM and IT Security professionals aiming to elevate their operational efficiency and strategic goals.

In this episode, we answer to:

Why is process maturity valued beyond features in understanding tool selection?

What are the key considerations for making a sophisticated tool selection?

How can process maturity be leveraged in ITSM implementation according to the practical guide to excellence?

Resources Mentioned in this Episode:

Process Maps, article “ITIL Processes.”, link https://wiki.en.it-processmaps.com/index.php/ITIL_Processes

BMC Software, article “How to Choose ITSM Tools”, link https://www.bmc.com/blogs/itsm-tools/

TechBeacon, article “How to choose an IT Service Management tool.”, link https://techbeacon.com/enterprise-it/how-choose-it-service-management-tool

Connect with me on:

LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

In this episode of The ITSM Practice Podcast, we dive deep into the essence of Disaster Recovery in IT, emphasizing its significance in ensuring business continuity amidst adversities like cyber-attacks, natural disasters, or human errors. Luigi outlines a comprehensive guide to constructing a resilient Disaster Recovery plan, highlighting the importance of understanding potential threats, identifying critical assets, and establishing clear recovery objectives.

In this episode, we answer to:

What are the essential components of a Disaster Recovery plan?

How do different Disaster Recovery options like DRaaS and Hot Sites benefit businesses?

Why is regular testing crucial for the effectiveness of a Disaster Recovery plan?

Resources Mentioned in this Episode:

LogicMonitor, article “IT Outage Impact Study.”, link https://www.logicmonitor.com/resource/outage-impact-survey

Uptime Insitute, article “Uptime Institute’s 2022 Outage Analysis Finds Downtime Costs and Consequences Worsening as Industry Efforts to Curb Outage Frequency Fall Short.” link https://www.businesswire.com/news/home/20220608005265/en/Uptime-Institute%E2%80%99s-2022-Outage-Analysis-Finds-Downtime-Costs-and-Consequences-Worsening-as-Industry-Efforts-to-Curb-Outage-Frequency-Fall-Short

Invenio IT, article “Avoid Downtime With Our Guide to IT Disaster Recovery Management.”, link https://invenioit.com/continuity/disaster-recovery-management/#

Connect with me on:

LinkedIn: https://www.linkedin.com/in/t”heitsmpractice/

Website: http://www.theitsmpractice.com

And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

Explore the dual nature of AI in IT Security as both a risk and an opportunity in this episode of "The ITSM Practice" podcast with Luigi Ferri. Dive into AI's transformative role in automating tasks, enhancing threat detection, and decision-making, while also tackling challenges like the 'Black Box' issue and integration complexities. Learn about strategic AI integration, the importance of data quality, and the future of AI in cybersecurity, including its role in NATO's security strategies.

In this episode, we answer to:

How can we balance the ethical use of AI in cybersecurity with its advancement?

What strategies are crucial for organizations to integrate AI seamlessly into their existing security frameworks?

As AI evolves, how will it reshape the roles and responsibilities within the cybersecurity sphere?

Resources Mentioned in this Episode:

NATO, article “NATO starts work on Artificial Intelligence certification standard.” link https://www.nato.int/cps/en/natohq/news_211498.htm

Connect with me on:

LinkedIn: https://www.linkedin.com/in/t”heitsmpractice/

Website: http://www.theitsmpractice.com

And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/
Graphics by Yulia Kolodyazhnaya

Luigi Ferri explores Business Relationship Management (BRM) in "The ITSM Practice Podcast," highlighting its importance in aligning IT with business goals, transforming IT into a key business partner. BRM manages and improves relationships, fostering trust and collaboration. The discussion covers technology's role, risks of poor BRM, and the value of a culture promoting training and development.

In this episode, we answer to:

What is the purpose and objectives of Business Relationship Management (BRM)?

How does governance and policy setting in BRM ensure alignment with organizational strategy?

How does technology facilitate BRM in aligning IT services with business needs?

Resources Mentioned in this Episode:

Business Relationship Management Institute, article “How Many Business Relationship Managers Should You Have?” link https://brm.institute/how-many-business-relationship-managers-should-you-have/

PeopleCert, article “Business Relationship Manager”, link https://www.peoplecert.org/advance-your-career/it-service-management/business-relationship-manager

Connect with me on:

LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/
Graphics by Yulia Kolodyazhnaya

Join Luigi Ferri on "The ITSM Practice" as he explores the significance of a Service Catalogue in IT Service Management. This episode sheds light on the role of a Service Catalogue beyond just listing services, emphasizing its importance in transparency and operational clarity for customers. Luigi discusses the key components like the Service Portfolio and Service Catalogue Views, their advantages in enhancing clarity and decision-making, and the challenges such as complexity in management and technology dependence. The discussion also touches on the integration of the Service Catalogue with ITSM processes, the roles involved, and the importance of keeping it relevant and user-friendly. Tune in for insightful reflections on how a well-structured Service Catalogue aligns IT Services with business goals, and join the conversation on LinkedIn to share your experiences in Service Catalogue Management.

LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

In this enlightening episode of "The ITSM Practice," host Luigi Ferri unpacks the concept of 'Security by Design' and its fundamental principles. Luigi explains that 'Security by Design' is an approach where security is embedded as a foundational element from the beginning of the IT system development and management process, rather than being an afterthought. The episode dives into the core principles that underpin this approach, including Defense in Depth, Secure by Default, Least Privilege, Separation of Duties, Minimizing Attack Surface, Complete Mediation, Open Design, Isolated Compartments, Evidence Production, and Application Coding Best Practices. Luigi emphasizes that integrating these principles into ITSM is not just a technical endeavor but also involves fostering a culture where IT Security is prioritized at every stage of Service Design and Implementation. The discussion culminates with the importance of adopting a mindset where IT Security is an integral part of every IT Process and decision-making activity, highlighting its role in building a secure, resilient foundation for IT Services that are aligned with business goals and capable of countering evolving digital threats. Tune in for an in-depth exploration of 'Security by Design' and its significance in today's digital landscape, and join Luigi on LinkedIn for further insights into adapting IT Practices for enhanced IT Security.

LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

In this informative episode of "The ITSM Practice," host Luigi Ferri delves into the critical process of determining the appropriate IT Security Policy for businesses. The discussion begins with an examination of the vital role of security policies, including guiding technical controls, setting clear expectations for employees, fulfilling regulatory and compliance requirements, and improving organizational efficiency. Luigi then explores various types of IT security policies, such as Program or Organizational Policy, Acceptable Use, Remote Access, Data Security, and Firewall Policies. The episode further outlines a structured approach to selecting the right policy, emphasizing the importance of assessing business needs, evaluating current security postures, understanding objectives, and considering risk factors. Luigi highlights the essential components of constructing an effective policy, ensuring it aligns with the organization's risk appetite and is supported by senior management. Concluding with an invitation for further discussion on LinkedIn, this episode is a must-listen for those seeking to align their IT Security Policy with business goals and culture effectively.

LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

In this insightful episode of "The ITSM Practice," Luigi Ferri addresses a crucial question for today's digital age: the necessity of an ITIL Change Management Process in businesses of all sizes. Through a detailed exploration, Luigi clarifies what 'change' means in the ITIL context and breaks down its key components, including Change Control Practice and Change Model. The episode emphasizes the guiding principles of ITIL 4, such as simplicity, stakeholder collaboration, and a customer-centric approach. Luigi dispels common misconceptions about change management, highlighting its importance across all departments for aligning with overall business goals. This episode is an essential listen for any organization aiming to foster a culture of agility and continuous improvement, underscoring the critical role of effective change management in ensuring operational success. Join Luigi for a comprehensive discussion on adapting to and thriving amidst constant change.

LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

Join Luigi Ferri in this edition of "The ITSM Practice" for a comprehensive exploration of ITIL adoption in large organizations. This episode delves into the systematic process management consultants follow, from aligning with executive strategies to the tangible application of ITIL practices. We discuss the significance of each step, including service definition, role assignment within ITIL frameworks, gap analysis, and meticulous process planning. This episode provides an informative perspective on the strategic implementation of ITIL, emphasizing its role in enhancing IT Service Management and aligning with business objectives. Engage with us on this journey of ITIL integration in the realm of professional ITSM.

LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya