The ITSM Spectrum

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In this episode, we sit down with Enterprise Service Management expert, and author of the course, John Sansbury, to explore the transformative power of Enterprise Service Management (ESM) within an entire organisation.

 Discover how ESM extends beyond traditional IT Service Management (ITSM), optimising service delivery across all business functions. John shares insights into key differences, course benefits, and who should attend the ESM Practitioner course. Perfect for professionals seeking to improve cross-functional workflows and service excellence. Tune in for expert advice and actionable strategies for implementing ESM in your organisation!

Book your place: https://purplegriffon.com/courses/itil/enterprise-service-management-practitioner

Contact:

Email: [email protected]
Website: https://purplegriffon.com
Phone: 01539 736 828

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Join us on "The ITSM Spectrum | by Purple Griffon," where our latest episodes delve into the groundbreaking "Recruit, Train, Deploy" service—a bespoke solution designed to align employer needs with skilled, ready-to-deploy tech talents. Dive deeper as we explore how this innovative approach is not only reshaping the landscape of tech recruitment but also paving the way for more women to thrive in the tech industry.

Episode 3: Revolutionizing Tech Recruitment with Recruit, Train, Deploy 

Discover how our unique service, customizes training to fit specific job roles, ensuring candidates are not just qualified but truly job ready. This episode unpacks the myriad benefits for employers looking to streamline the hiring process and secure top-tier talent efficiently.

Key Features:

• Tailored Training Programs: Learn how Purple Griffon collaborates with Intelligence Connected to craft targeted training plans that meets the dynamic demands of the tech industry.
• Strategic Recruitment Insights: Gain expert insights into optimising your recruitment process and enhancing candidate suitability through precision training.

Why Listen?

• Stay Ahead: Keep abreast of the latest trends and practices in ITSM and tech recruitment.
• Make Impactful Decisions: Whether you’re an employer, recruiter, or job seeker, gain valuable insights that can transform your approach to tech hiring and career development.

Join Our Community Engage with "The ITSM Spectrum | From Purple Griffon" by subscribing through your favourite podcast platform. Submit your questions and comments in the comments section and we’ll do our best to address them in a future episode! Let's drive change together in the ITSM and tech community.

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In Episode 2 of "The ITSM Spectrum | From Purple Griffon," we dive deep into a variety of key ITSM topics that are crucial for professionals in the field. This episode is packed with valuable insights and information, starting with an in-depth exploration of PRINCE2 7th Edition. We uncover what's new, what's changed, and how these updates can impact your project management approach.

The conversation then shifts to Problem Management, where we dissect strategies and best practices to effectively identify, analyse, and resolve problems within IT services, aiming to minimise the adverse impact on business operations.

We also take a special look at our consultancy services, providing a behind-the-scenes glimpse into how we support businesses in optimizing their IT service management processes and achieving their strategic objectives.

Rounding off the episode, we explore the realm of Service Integration and Management (SIAM), discussing its significance in managing multiple service providers and ensuring seamless integration to deliver a cohesive IT service to the business.

Whether you're seeking to update your knowledge on PRINCE2, looking for effective problem management strategies, curious about how consultancy can transform your ITSM processes, or exploring the benefits of SIAM, this episode is a treasure trove of information designed to propel your professional development forward. Join us on this enlightening journey through the ITSM Spectrum.

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In this episode we take a look at Artificial Intelligence with Dr Andy Lowe, co-author of the BCS Artificial Intelligence Foundations book.

 As a qualified subject matter expert, we delve into some of the burning questions raised by the advancement of AI and Machine Learning. Steve also provides us with a course overview for ITIL®4 CAI (Collaborate, Assure & Improve), SIAM, Problem Management and Root Cause Analysis.

For a more in depth look at the episode, links to the show notes and a full episode transcript please take a look here