"That jacket Bert threw at me wasn’t just about keeping warm. It was about being seen when you’re invisible, valued when you feel worthless, and helped when you’re too proud to ask. Every time I tell that story and cry, which is every damn time, I’m reminded that empathy isn’t just about understanding someone else’s pain. It’s about remembering your own and using it to change the world, one person at a time."

Following the release of Lead With Empathy, Jim Robinson joined us on the podcast to discuss his story of using understanding to win loyalty and drive growth, as well as his chapter in the book.

Robinson's chapter entitled "The Jacket That Changed Everything" details the personal and professional experiences that led to his version of authentic success.

So sit back, relax, and enjoy another enlightening conversation from one of the brightest minds in business.