JEMS Report host Dr. Ted Lee interviews Jeremy Mast, CEO of Tri-County Ambulance Service, to discuss the pivotal role of leadership during challenging situations in EMS. Drawing upon his 30 years of experience in fire and EMS, Mast shares invaluable insights on preparing for unforeseen events, fostering a supportive organizational culture and ensuring crew well-being. He emphasizes the importance of strong leadership visibility during crises to reassure teams and facilitate effective decision-making. Through their conversation, they explore strategies for building robust community connections and the impact of training and mentorship on individual growth within the EMS landscape.