In this episode, Julie chats with Mike Collishaw from 32Byte (https://32byte.com.au/), a dental-specific IT company that handles everything from new practice fit-outs to ongoing tech support, cybersecurity, and keeping your patient data safe. 

Mike shares why getting your IT sorted from the very start of your practice journey is just as important as your fit-out or finance, and what every practice owner needs to know about protecting themselves from a data breach. 

Both Julie and Mike will be part of the event, Opening Your Own Practice: An Evening with the Experts on Wednesday, 18 March 2026, 6:30-9:30 pm at Mulgrave Country Club, Wheelers Hill - grab your spot and come ready with questions! Book here: https://www.trybooking.com/DIYVQ

Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!

Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meeting

If you have any questions or would like more information, feel free to contact us via email at [email protected].

In this episode, I explore a sensitive but vital topic: the role of long-term employees in a growing dental practice. While loyalty is often seen as a virtue worthy of reward, I challenge the idea that tenure alone should guarantee pay rises or position security, especially when that loyalty is accompanied by subtle resistance to change. 

Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!

Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meeting

If you have any questions or would like more information, feel free to contact us via email at [email protected].

It's a new year and the perfect time to look at your practice with fresh eyes! 

In this episode, I share five key areas where a different approach could transform your practice in 2026: raising the bar on staffing, assessing your systems, developing your leadership, listening to your patients, and committing to ongoing team training. 

Stop doing the same things expecting different results and make 2026 the year you actually create the change you've been dreaming about. 

Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!

Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meeting

If you have any questions or would like more information, feel free to contact us via email at [email protected].

Struggling to find great candidates, grow patient numbers, or solve practice challenges? Before you tell yourself "we don't have enough resources", consider this: what if the problem isn't a lack of resources, but a lack of resourcefulness? 

In this episode, we explore what true resourcefulness looks like in your practice and why approaching challenges with genuine resourcefulness, rather than your usual one or two strategies, leads to swifter and greater outcomes. 

Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!

Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meeting

If you have any questions or would like more information, feel free to contact us via email at [email protected].

Hiring for a dental practice isn’t about volume - it’s about finding the right person. In this episode, I explore how a simple 3-minute video request from job applicants can radically improve your hiring process. 

Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!

Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meeting

If you have any questions or would like more information, feel free to contact us via email at [email protected].

In this episode, Julie speaks with Dr Ros Franklin of Amalgamate Consulting
about the updated Australian Standard AS 5369:2023, now legislated in NSW for dental practices reprocessing instruments. 

Ros explains the practical implications, common compliance gaps, and the importance of unified infection control protocols. 

Learn how practices can prepare, train their teams, and conduct effective risk assessments to create a safer, more compliant environment.

Contact Ros via her website: https://www.amalgamate.com.au/

Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!

Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meeting

If you have any questions or would like more information, feel free to contact us via email at [email protected].

In this episode, I explore a question that’s been on my mind – do we really need to post so much on social media to grow a successful dental practice? 

I share what I’ve seen across a wide range of practices, from those pouring thousands into digital ads to those thriving without any online marketing at all. 

I talk about the different types of patients – transients, loyals, and perpetuals – and why understanding who you're trying to attract is key to choosing the right marketing strategy. 

If your goal is to build a long-term, stable patient base, especially in a general dental setting, then this episode will help you rethink where your marketing time and money are best spent.

Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!

Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meeting

If you have any questions or would like more information, feel free to contact us via email at [email protected].

I had the absolute pleasure of speaking with Ashley Latter, internationally recognised dental communication coach and author of The Perfect Dental Consultation and Don't Wait for the Tooth Fairy. 

Ashley shares the story of how he came to focus on ethical communication and sales in dentistry, the essential role rapport and trust play in treatment acceptance, and why the whole team—not just the dentist—must be on the same page for success.

Whether you're a practice owner, team member, or dental associate, you'll come away with actionable steps to improve patient communication, build deeper relationships, and ultimately serve patients more effectively.

Find out more about Ashley and purchase his books via his website: https://www.ashleylatter.com/

Ashley is returning to Australia in March 2026 for his two-day Ethical Sales and Communication course and a one-day reception workshop. Go here for more information: https://shorturl.at/2OPgC

Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!

Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meeting

If you have any questions or would like more information, feel free to contact us via email at [email protected].

In this episode, I speak with business alignment coach and NLP master trainer Toni Everard about uncovering and overcoming the beliefs that limit personal and professional growth. 

We explore how purpose can be found in everyday curiosity and service, why rejection is more about the other person than about you, and how reframing sales as service can transform patient communication in dental practices. 

Toni shares practical insights on handling patient objections, presenting treatment plans in plain language, and creating perceived value that inspires commitment.

 The conversation also covers the importance of integrity, focusing on the client’s needs, and building resilience by stepping into discomfort. 

Reach out to Toni via her website: https://tonieverard.com/

and LinkedIn: https://www.linkedin.com/in/tonieverard/

Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!

Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meeting

If you have any questions or would like more information, feel free to contact us via email at [email protected].

In this conversation, Steph shares her journey from taking over an established practice to transforming it into a thriving, multi-service clinic. She discusses the unique opportunities and challenges of rural dentistry, including expanding clinical skills, building strong community relationships, and attracting the right team members. 

Steph also introduces her upcoming rural dentistry retreat, designed to showcase the professional, personal, and lifestyle benefits of working outside metropolitan areas. Go here for more information about this powerful event: https://www.eventbrite.com/e/remote-rural-dental-practice-create-a-career-with-impact-and-reward-tickets-1291203748169?aff=oddtdtcreator

Listeners will gain insights into practice growth, recruitment, and why stepping outside your comfort zone can open unexpected doors in both career and life.

Get in contact with Dr Steph through this email: [email protected]

and, go to the DNTLCODE website here: https://dntlcode.com.au/

Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!

Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meeting

If you have any questions or would like more information, feel free to contact us via email at [email protected].