What does it take to transform a chiropractic practice while staying true to your values?

In this episode of the KMC University Podcast, Kathy Weidner (KMC) sits down with Dr. Carey Girgis and Sally Girgis of Back Pain Relief Ohio to discuss nearly two decades of partnership with KMC University and the evolution of their practice.

Starting as a traditional insurance-based chiropractic office, Dr. Girgis shares how they successfully transitioned to a practice that is now just 3% insurance dependent by incorporating specialized decompression and neuropathy care, all while maintaining a strong commitment to compliance and doing things the right way.

Throughout the conversation, Carey and Sally reflect on the importance of trusted guidance, continuous education, and building systems that allow them to focus on what matters most: changing patients' lives.

In this episode, you'll learn:

• How they transformed their practice from 95% insurance dependent to primarily cash-based services
• Why compliance, HIPAA, and documentation remain priorities regardless of your practice model
• How KMC University's coaching, education, and compliance resources helped provide clarity and confidence through every stage of growth

• The impact specialized decompression and neuropathy care has had on both patient outcomes and practice sustainability
• Why having trusted experts to answer your questions can make all the difference

Beyond practice management, Dr. and Mrs. Girgis also share their passion for serving others through international medical missions, community outreach, and faith-based initiatives, offering a glimpse into the heart behind their practice.

Whether you're looking to grow your practice, transition your business model, strengthen compliance, or simply hear an inspiring chiropractic success story, this conversation is filled with practical insights and encouragement.

Learn more about how KMC University helps chiropractors build compliant, confident, and successful practices at www.KMCUniversity.com.

Are you coding based on the service you provided, or based on what the patient's insurance covers?

In this HelpDesk episode, KMC discusses a growing compliance concern: practices selecting CPT codes based on coverage rather than the actual service performed. Learn why coding accuracy matters, how medical review policies can guide documentation and billing, and what every chiropractic office should know about services like 97140 and 97124.

⁠Watch the full video on KMCUniversity.com!

⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Medicare claim denials can quickly drain cash flow from your practice, but many of the most common denials are preventable.

In this HelpDesk episode, Rebecca breaks down the top 10 Medicare Part B chiropractic claim denials, including documentation deficiencies, modifier errors, ABN mistakes, medical necessity issues, and claim submission problems. Learn what causes these denials and how to protect your revenue through stronger compliance and billing practices.

Watch the full video on KMCUniversity.com!

What happens after a patient completes active treatment?

In this HelpDesk episode, KMC discusses how chiropractic practices can successfully transition patients into maintenance or wellness care without awkward conversations or patient confusion. Learn how better communication, financial clarity, and early education can improve patient retention and help your practice keep more cash.

⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Watch the full video on KMCUniversity.com!

In this special KMC University Member of the Month episode, leaders from the Northeast College of Health Sciences Community Health Centers share how their partnership with KMC University has helped strengthen clinical education, compliance, documentation, coding, billing, and practice readiness.

Learn how Northeast College has integrated real-world business, compliance, and patient care training into its curriculum, helping students graduate better prepared for the realities of modern chiropractic practice. The conversation highlights the value of audits, faculty development, student training, and ongoing consultation in creating stronger outcomes for students, clinicians, and patients alike.

Whether you're a chiropractic educator, administrator, or practitioner, this episode offers valuable insight into how strategic partnerships can help bridge the gap between classroom learning and real-world success.

⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Watch the full video on KMCUniversity.com!

Using vague or “unspecified” diagnosis codes can quietly drain your practice through denials, delays, and audit risk. In this HelpDesk episode, Dr. Erin Stubblefield explains why ICD-10 specificity matters and how stronger documentation leads to stronger coding. Learn how clear assessment findings help support medical necessity, improve reimbursement, and protect your bottom line.

⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Watch the full video on KMCUniversity.com!

Proper documentation is critical when treating whiplash and cervical injuries in chiropractic practice. In this HelpDesk episode, Dr. Richard Mason explains the key elements that should be included in your notes to support medical necessity, improve clinical clarity, and reduce audit risk. Learn common documentation mistakes that can trigger denials and how to create stronger, more defensible records.

⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Watch the full video on KMCUniversity.com!

Want to keep more cash in your practice? Start by keeping more patients.

In this HelpDesk episode, KMC breaks down key chiropractic patient retention strategies, including tracking visit averages, improving scheduling systems, and helping patients commit to their treatment plans. Learn how simple changes can prevent patient drop-off and improve long-term practice growth.

⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Watch the full video on KMCUniversity.com!

Are you keeping up with payer bulletins? In this HelpDesk episode, Rachel explains why reviewing payer newsletters is essential for chiropractic billing success. Learn how policy changes, coding updates, and coverage changes can impact your claims, and how staying informed can help you prevent denials and keep your cash flow steady.

⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Watch the full video on KMCUniversity.com!

Incomplete intake forms can create serious problems for your practice, both clinically and financially.

In this HelpDesk episode, Dr. Erin Stubblefield explains why chiropractic intake forms are the foundation of proper documentation, medical necessity, and cash flow. Learn how missing or vague patient information can trigger audit red flags and how your team can prevent issues before the patient even reaches the exam room.

If you want to keep more cash in your practice, it starts with building better habits from day one.

⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Watch the full video on KMCUniversity.com!