Lizzie Lockett, CEO of the Royal College of Veterinary Surgeons, provides a personal take on quality improvement, why it's important for all people working in a practice to be alive to change, and RCVS initiatives that support the adoption of quality improvement.

Download the transcript and find free quality improvement resources on the RCVS Knowledge website.

The Knowledge Sessions is a series that brings together specialists from across the veterinary industry to examine the landscape, propose potential approaches to complex problems, and provide practical advice on a range of subjects.

CPD: 30 mins