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[00:42] Bob’s background
[03:02] Bob’s learning experience at Citi Ventures
[06:08] The speed of innovation in a start-up versus in a large organization
[09:59] Creating the structure of the pitch
[13:13] A success story
[17:17] When it goes from being a Citi issue to being an industry issue
[20:26] Citi’s competition
[25:07] D10X and the Venture Investing Team
[26:30] Designed Thinking
[28:42] The hurdles Bob faces with B2B versus B2C
[32:07] JTBD (Jobs To Be Done), and Bob’s different approach to Agile
[35:47] “Think Big and Act Small”
[38:01] Busting the myths of the innovation program
[40:04] How are they approaching Covid and a post-Covid world?
[01:19] Devyani’s early education
[02:12] Microfinance work that Devyani did
[03:26] Sense of scale of M-Pesa
[04:14] What service is M-Pesa
[07:59] Its macroeconomic impact
[11:13] Distribution and Interaction in the field
[13:33] Apps that may be coming out in the next two or three years on the API that will really take the service to the next level according to Devyani
[15:32] Will there be competition and contention from traditional banking against these systems?
[18:14] Devyani’s thinking on utility company versus the customer interaction
[19:24] What is the activity around the API today?
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Join us as we unpack emerging trends and changes in digital transformation with the executives, entrepreneurs, and investors responsible for shaping the future of their industries. In these…