Ralph Young joins Jess Dewell to discuss the language of listening as it pertains to client relationships, so we can learn to better respond to situations we find ourselves in and achieve the results we want.

The ability to listen is an underutilized tool. Whether in sales, negotiations, marketing, or our kids and our loved ones we can improve the response to what we say by listening first. We can feel it when our conversations take a turn, and we don't know the reason we can look to our listening to inform us. Ralph Young, linguistics expert, will share what we often overlook, changes we can make today, and discern what people are trying to say to achieve the results we want in his conversation with Jess Dewell.