What if the greatest skill for navigating team conflict isn't better communication—it's relentless empathy?

In this episode, Dr. Lola Gershfeld and Polina explore why empathy is one of the most important skills leaders, managers, HR professionals, and L&D practitioners can develop to create emotionally safe, high-performing teams.

When team members become frustrated, defensive, or withdrawn, it's easy to react to their behavior. But what if that behavior is simply a signal that they're struggling?

You'll learn why empathy isn't just a personality trait—it's a skill that can be developed. Like any muscle, empathy grows stronger with intentional practice. Dr. Lola and Polina explain how emotional triggers block our ability to empathize, why curiosity is the first step toward emotional regulation, and how the EmC Process helps leaders respond with greater clarity, connection, and confidence during difficult conversations. 

In this episode, you'll learn:

•  Why empathy is different from sympathy 
•  How emotional triggers prevent us from responding effectively 
•  Why empathy is an emotional muscle that can be strengthened 
•  How curiosity helps you recognize your own emotional reactions before they escalate 
•  Practical ways to build emotional awareness and self-regulation 
•  How the EmC Process helps organize emotions so you can respond instead of react 
•  Why repairing relationships strengthens both the individual and the team 
•  How leaders create emotionally safe teams through consistent empathy 

Whether you're leading a team, facilitating training, coaching leaders, or simply looking to strengthen workplace relationships, this episode will give you practical tools to help your team navigate challenges with greater trust, resilience, and emotional connection.

🎧 Listen now and discover how developing relentless empathy can transform the way your team handles conflict, builds trust, and works together.

The Leader in You is the go-to podcast for anyone who wants to create a workplace culture where teams can thrive.

Envision a future where you are more grounded, confident, and in sync with your team. 

CONNECT:
EmC Leaders
Facebook
Twitter
LinkedIn
YouTube Channel

RESOURCES:
TESA - TEAM EMOTIONAL SAFETY ASSESSMENT
RESOURCES & DOWNLOADS
CONFLICT RESOLUTION MASTER PROGRAM
CONTACT US

Connect with Dr. Lola Gershfeld:

LinkedIn: Dr. Lola Gershfeld
Instagram: @drlolaemc

Connect with Polina Marian:

LinkedIn: Polina Marian
Instagram: @livewithfivekids

Dr. Lola Gershfeld, a distinguished organizational psychologist, has dedicated her career to delving into the intricate layers of employee engagement, team dynamics, and wo...

Most onboarding programs teach new employees how to do the job. Few teach them how to navigate the relationships.

In this episode of The Leader in You Podcast, Dr. Lola and Polina discuss one of the most overlooked gaps in employee onboarding: preparing new hires to recognize, navigate, and address team conflict before they become part of it.

When employees join a new team, they don't enter a blank slate. They inherit existing communication patterns, team dynamics, unresolved tensions, and relationship injuries that may have developed over months or even years. Without the right tools, new hires can quickly get pulled into negative cycles, workplace drama, and ineffective communication.

Through a powerful real-world example of a newly hired CEO who became overwhelmed by team complaints within his first weeks on the job, Lola and Polina explore how organizations can transform onboarding into an opportunity to create emotional safety, strengthen relationships, and build healthier team cultures from day one.

In this episode, you'll learn:

• Why traditional onboarding often overlooks relationship dynamics
• How unresolved team conflict impacts new employees
• The role managers and trainers play in creating emotional safety
• How the EmC Process helps employees recognize and navigate disconnection
• Why new hires are often uniquely positioned to help teams reconnect
• How teaching relationship skills early improves engagement, retention, collaboration, and culture

People don't become part of a culture by learning the rules. They become part of a culture by learning how to connect.

Listen in to discover how onboarding can become one of the most powerful tools for preventing conflict and building emotionally connected teams.

The Leader in You is the go-to podcast for anyone who wants to create a workplace culture where teams can thrive.

Envision a future where you are more grounded, confident, and in sync with your team. 

CONNECT:
EmC Leaders
Facebook
Twitter
LinkedIn
YouTube Channel

RESOURCES:
TESA - TEAM EMOTIONAL SAFETY ASSESSMENT
RESOURCES & DOWNLOADS
CONFLICT RESOLUTION MASTER PROGRAM
CONTACT US

Connect with Dr. Lola Gershfeld:

LinkedIn: Dr. Lola Gershfeld
Instagram: @drlolaemc

Connect with Polina Marian:

LinkedIn: Polina Marian
Instagram: @livewithfivekids

Dr. Lola Gershfeld, a distinguished organizational psychologist, has dedicated her career to delving into the intricate layers of employee engagement, team dynamics, and wo...

At the ATD Conference, we noticed a common theme: many leaders and learning professionals were excited about innovation and AI, yet hesitant when it came to navigating emotions, vulnerability, and human connection in the workplace. That tension inspired this conversation on emotional ambivalence—the experience of feeling pulled in two directions at the same time. 

In this episode, Lola and Polina explore why people often struggle to make decisions, speak up, take risks, or embrace change. Together, they unpack the fears that drive emotional ambivalence, including the fear of making the wrong choice, being judged, appearing incompetent, experiencing rejection, or exposing vulnerability. 

You’ll learn:

•  What emotional ambivalence is and why it shows up in leadership, teamwork, and everyday life 
•  How psychological safety and secure relationships influence confidence and decision-making 
•  Why vulnerability is often the pathway to growth rather than a sign of weakness 
•  How shame, fear, and disconnection keep people stuck 
•  Why suppressing difficult emotions also limits positive emotions, engagement, and connection 
•  A practical framework called VERSE for helping leaders and teams navigate emotional uncertainty with greater clarity and confidence 

Whether you're a leader, manager, coach, HR professional, or simply someone facing a difficult decision, this episode offers a powerful perspective on how emotional safety helps people move from fear and hesitation to confidence, connection, and action.

Because sometimes the problem isn't that we don't know what to do—it’s that we don’t feel safe enough to do it.

The Leader in You is the go-to podcast for anyone who wants to create a workplace culture where teams can thrive.

Envision a future where you are more grounded, confident, and in sync with your team. 

CONNECT:
EmC Leaders
Facebook
Twitter
LinkedIn
YouTube Channel

RESOURCES:
TESA - TEAM EMOTIONAL SAFETY ASSESSMENT
RESOURCES & DOWNLOADS
CONFLICT RESOLUTION MASTER PROGRAM
CONTACT US

Connect with Dr. Lola Gershfeld:

LinkedIn: Dr. Lola Gershfeld
Instagram: @drlolaemc

Connect with Polina Marian:

LinkedIn: Polina Marian
Instagram: @livewithfivekids

Dr. Lola Gershfeld, a distinguished organizational psychologist, has dedicated her career to delving into the intricate layers of employee engagement, team dynamics, and wo...

After returning from the ATD Conference, one thing kept staying with us.

Yes, AI was everywhere. It was in sessions, at booths, and woven into conversations about the future of work. But what stood out most wasn't technology at all.

It was people.

In this episode of The Leader in You, Dr. Lola Gershfeld reconnects with Niamh Hannan and Aoife O'Brien to reflect on their experience after ATD and discuss what they discovered beneath the surface of all the AI conversations.

Together, they explore:

• Why attendees felt relieved to talk about emotions, relationships, and human connection
•  The passion that drives L&D professionals to keep showing up and helping others grow
•  Why workplace conflict often has less to do with the issue itself and more to do with emotional triggers
•  How negative cycles quietly shape our teams and relationships
•  Why connection doesn't happen automatically—it must be intentionally prioritized
•  What organizations risk losing if technology replaces human touchpoints

If the future of work is changing, one important question remains:

How do we make sure we don't lose the relationships that help people thrive?

Join us for a thoughtful conversation about leadership, emotional safety, learning and development, and what truly stood out after ATD.

Connect with us on LinkedIn

Niamh Hannan 

Aoife O'Brien

The Leader in You is the go-to podcast for anyone who wants to create a workplace culture where teams can thrive.

Envision a future where you are more grounded, confident, and in sync with your team. 

CONNECT:
EmC Leaders
Facebook
Twitter
LinkedIn
YouTube Channel

RESOURCES:
TESA - TEAM EMOTIONAL SAFETY ASSESSMENT
RESOURCES & DOWNLOADS
CONFLICT RESOLUTION MASTER PROGRAM
CONTACT US

Connect with Dr. Lola Gershfeld:

LinkedIn: Dr. Lola Gershfeld
Instagram: @drlolaemc

Connect with Polina Marian:

LinkedIn: Polina Marian
Instagram: @livewithfivekids

Dr. Lola Gershfeld, a distinguished organizational psychologist, has dedicated her career to delving into the intricate layers of employee engagement, team dynamics, and wo...

In this special live episode from the ATD Conference in Los Angeles, Dr. Lola Gershfeld welcomes returning guest Aoife O'Brien, author of Thriving Talent and host of the Happier at Work Podcast, for a thought-provoking conversation about one of the biggest questions leaders face today:

As AI becomes more integrated into the workplace, what happens to the human connections that help people feel safe, valued, and able to thrive?

Drawing from her U.S. book tour and conversations with leaders across organizations, Aoife shares insights on what organizations may gain through technology—and what they risk losing if human relationships are replaced by efficiency alone.

Together, Lola and Aoife explore:

• Why AI can support our work but cannot replace human connection
• The small moments and "bids for connection" that strengthen workplace relationships
• Why people may feel increasingly disconnected and lonely at work
• The difference between psychological safety and emotional safety
• Why feedback can feel threatening when relationships feel insecure
• How fixed and growth mindsets influence our ability to learn and change
• Why people and teams do not have to stay stuck

This conversation reminds us that thriving at work is about more than performance, productivity, and technology. People grow, learn, and do their best work when they feel emotionally safe, supported, and connected.

Because thriving talent isn't created by AI alone—it is created through human relationships.

Connect with Aoife O'Brien:
• Aoife O'Brien on LinkedIn
• Thriving Talent
• Happier at Work Podcast

The Leader in You is the go-to podcast for anyone who wants to create a workplace culture where teams can thrive.

Envision a future where you are more grounded, confident, and in sync with your team. 

CONNECT:
EmC Leaders
Facebook
Twitter
LinkedIn
YouTube Channel

RESOURCES:
TESA - TEAM EMOTIONAL SAFETY ASSESSMENT
RESOURCES & DOWNLOADS
CONFLICT RESOLUTION MASTER PROGRAM
CONTACT US

Connect with Dr. Lola Gershfeld:

LinkedIn: Dr. Lola Gershfeld
Instagram: @drlolaemc

Connect with Polina Marian:

LinkedIn: Polina Marian
Instagram: @livewithfivekids

Dr. Lola Gershfeld, a distinguished organizational psychologist, has dedicated her career to delving into the intricate layers of employee engagement, team dynamics, and wo...

What really causes disengagement at work? Is it a lack of motivation, poor communication, or something deeper?

Broadcasting live from the ATD Conference in Los Angeles, Dr. Lola Gershfeld, Polina Marian, and Niamh Hannan explore the hidden emotional patterns that shape workplace relationships and team performance. Together, they unpack new research showing the powerful impact managers have on employee engagement and reveal why disengagement is often a symptom of something happening beneath the surface.

In this episode, you'll discover:

• Why disengaged managers create disengaged teams
 • The surprising cost of disengagement on collaboration, productivity, and well-being
 • The common pursue-withdraw cycle that keeps people stuck in workplace conflict
 • Why the problem isn't the person — it's the pattern
 • How emotional awareness helps leaders stay Accessible, Responsive, and Engaged (A.R.E.) during difficult conversations
 • How changing emotional patterns can transform team dynamics and connection

Conflict isn't simply a communication problem or a skills problem. When emotions drive reactions, logic alone rarely fixes it. The key is learning how to recognize the cycle and create emotional safety that allows people to reconnect.

Join us for this special live ATD conversation as we explore what becomes possible when leaders learn to create stronger emotional bonds at work. 

The Leader in You is the go-to podcast for anyone who wants to create a workplace culture where teams can thrive.

Envision a future where you are more grounded, confident, and in sync with your team. 

CONNECT:
EmC Leaders
Facebook
Twitter
LinkedIn
YouTube Channel

RESOURCES:
TESA - TEAM EMOTIONAL SAFETY ASSESSMENT
RESOURCES & DOWNLOADS
CONFLICT RESOLUTION MASTER PROGRAM
CONTACT US

Connect with Dr. Lola Gershfeld:

LinkedIn: Dr. Lola Gershfeld
Instagram: @drlolaemc

Connect with Polina Marian:

LinkedIn: Polina Marian
Instagram: @livewithfivekids

Dr. Lola Gershfeld, a distinguished organizational psychologist, has dedicated her career to delving into the intricate layers of employee engagement, team dynamics, and wo...

In this deeply personal and insightful episode of The Leader in You Podcast, Dr. Lola Gershfeld and Polina Marian explore why workplace relationships can feel so emotionally intense—and why conflict at work often has roots far deeper than communication skills alone.

Drawing from attachment science, emotional connection research, and real workplace examples, they unpack how the patterns we learned with our parents and caregivers can unconsciously shape the way we respond to managers, feedback, promotions, rejection, conflict, and emotional disconnection at work.

In this episode, you’ll discover:

• Why managers often become “key attachment figures” in the workplace
• How childhood attachment patterns replay themselves in leadership and team relationships
• Why fear—not lack of skills—is often driving workplace conflict
• The hidden emotional meaning behind defensiveness, withdrawal, silence, and “I don’t want to talk about it”
• How emotionally responsive leadership creates stronger performance, engagement, resilience, and trust
• Why emotional safety is essential for teams to thrive
• How the EmC Process helps people recognize and restructure unhealthy relational patterns

Dr. Lola also shares powerful research on attachment and leadership, including studies showing how emotionally responsive leaders improve performance, stress management, and team connection.

This episode is a reminder that leadership is not just about strategy, accountability, or communication techniques—it’s about creating a secure emotional connection where people feel safe enough to grow, contribute, take risks, and succeed together.

If you’ve ever wondered why certain workplace interactions trigger such strong emotional reactions… this conversation may change the way you see leadership forever.

The Leader in You is the go-to podcast for anyone who wants to create a workplace culture where teams can thrive.

Envision a future where you are more grounded, confident, and in sync with your team. 

CONNECT:
EmC Leaders
Facebook
Twitter
LinkedIn
YouTube Channel

RESOURCES:
TESA - TEAM EMOTIONAL SAFETY ASSESSMENT
RESOURCES & DOWNLOADS
CONFLICT RESOLUTION MASTER PROGRAM
CONTACT US

Connect with Dr. Lola Gershfeld:

LinkedIn: Dr. Lola Gershfeld
Instagram: @drlolaemc

Connect with Polina Marian:

LinkedIn: Polina Marian
Instagram: @livewithfivekids

Dr. Lola Gershfeld, a distinguished organizational psychologist, has dedicated her career to delving into the intricate layers of employee engagement, team dynamics, and wo...

What if the biggest challenge in your workplace isn’t culture… but disconnection?

In this episode, we explore a powerful insight from the recent SIOP Conference:
 No matter where people come from—different countries, languages, or backgrounds—the way they respond to disconnection looks strikingly the same.

Through real stories—from a multicultural workplace to a transformative meeting in South Korea—we reveal why:

•  Conflict isn’t a communication problem… it’s an emotional one 
•  You don’t need a shared language to create connection 
•  Validation, presence, and emotional safety transcend culture 

You’ll hear how one conversation—without a shared language—rebuilt trust, strengthened a global partnership, and changed the trajectory of a business relationship.

We also unpack a critical leadership shift:
 👉 Stop trying to change behavior
 👉 Start sharing emotional impact

Because when people feel seen, valued, and important, change happens naturally.

This episode will challenge the way you think about feedback, culture, and communication—and give you a new roadmap for leading connected, high-performing teams anywhere in the world.

🔑 Key Takeaways

•  Disconnection triggers the same human responses across all cultures: pursue (anxious) or withdraw 
•  Emotional connection is the true universal language—not words 
•  You don’t need agreement to create connection—you need validation 
•  Feedback without connection damages relationships; impact deepens them 
•  When emotional safety is present, behavior change follows naturally 

💬 Closing Thought

Across every culture, every team, every language—
 the question is always the same:

“Do I matter to you?”

And everything changes when the answer becomes a felt, undeniable yes.

The Leader in You is the go-to podcast for anyone who wants to create a workplace culture where teams can thrive.

Envision a future where you are more grounded, confident, and in sync with your team. 

CONNECT:
EmC Leaders
Facebook
Twitter
LinkedIn
YouTube Channel

RESOURCES:
TESA - TEAM EMOTIONAL SAFETY ASSESSMENT
RESOURCES & DOWNLOADS
CONFLICT RESOLUTION MASTER PROGRAM
CONTACT US

Connect with Dr. Lola Gershfeld:

LinkedIn: Dr. Lola Gershfeld
Instagram: @drlolaemc

Connect with Polina Marian:

LinkedIn: Polina Marian
Instagram: @livewithfivekids

Dr. Lola Gershfeld, a distinguished organizational psychologist, has dedicated her career to delving into the intricate layers of employee engagement, team dynamics, and wo...

What really happens in those moments when emotions take over at work?

In this episode of The Leader in You, we sit down with Karen Thrall, author of Don’t Lose Your Sh*t at Work, to explore the powerful patterns behind how we react under pressure—and why those reactions can either damage or deepen our relationships.

Karen shares her deeply personal journey—from being a successful executive who struggled with emotional outbursts to developing a transformative framework that has helped thousands of leaders navigate conflict more effectively.

We dive into her concept of “Nows” and “Laters”:

• Why some people feel the need to address conflict immediately
• Why others need time and space to process
• And how these differences often create cycles of misunderstanding, frustration, and disconnection

You’ll hear how:

• Emotional reactions are not flaws—but patterns shaped over time
• Triggers are signals, not problems to suppress
• What feels like “losing control” is often a move into survival mode
• Real leadership is not about avoiding emotion—but learning how to work with it

We also connect Karen’s work to emotional connection and explore how these moments of conflict can become opportunities for deeper understanding, trust, and repair.

This is an honest, relatable, and insightful conversation for anyone who has ever:

• Said something they regretted
• Stayed silent when they wanted to speak
• Or wondered, “Why do I react this way?”

Because the goal isn’t to choose between “now” or “later”…
It’s to learn how to stay connected—no matter what moment you’re in.

🔗 Connect with Karen Thrall:

• LinkedIn
• 🌐 https://KarenThrall.com
• 📱 @karenthrallinc

The Leader in You is the go-to podcast for anyone who wants to create a workplace culture where teams can thrive.

Envision a future where you are more grounded, confident, and in sync with your team. 

CONNECT:
EmC Leaders
Facebook
Twitter
LinkedIn
YouTube Channel

RESOURCES:
TESA - TEAM EMOTIONAL SAFETY ASSESSMENT
RESOURCES & DOWNLOADS
CONFLICT RESOLUTION MASTER PROGRAM
CONTACT US

Connect with Dr. Lola Gershfeld:

LinkedIn: Dr. Lola Gershfeld
Instagram: @drlolaemc

Connect with Polina Marian:

LinkedIn: Polina Marian
Instagram: @livewithfivekids

Dr. Lola Gershfeld, a distinguished organizational psychologist, has dedicated her career to delving into the intricate layers of employee engagement, team dynamics, and wo...

What happens when you travel a million miles away from Earth… and discover what truly matters most?

In this deeply moving episode, we reflect on the emotional return of the Artemis II astronauts—and what their experience reveals about the human need for connection, trust, and belonging.

As the astronauts shared their journey, one message stood out above all: “We are bonded forever.” Their words weren’t just about space exploration—they were about something far more universal. The power of emotional connection.

Together, we explore:

•  Why high-stakes teams depend on deep emotional bonds—not just skills 
•  How fear, risk, and uncertainty actually strengthen connection when we don’t face them alone 
•  What “secure attachment” looks like in action—even in the most extreme environments 
•  Why disconnection at work can feel like being “a million miles away” from each other 
•  How emotional safety unlocks clarity, resilience, and better decision-making 

This episode is a powerful reminder that no matter how far we go, what we truly long for is connection. And when we feel seen, supported, and valued—we can accomplish extraordinary things together.

Because at the end of the day…
 It’s not just about the mission.
 It’s about who we become—and who we’re connected to—along the way.

🎧 Listen now and rediscover what it means to be human, together.

The Leader in You is the go-to podcast for anyone who wants to create a workplace culture where teams can thrive.

Envision a future where you are more grounded, confident, and in sync with your team. 

CONNECT:
EmC Leaders
Facebook
Twitter
LinkedIn
YouTube Channel

RESOURCES:
TESA - TEAM EMOTIONAL SAFETY ASSESSMENT
RESOURCES & DOWNLOADS
CONFLICT RESOLUTION MASTER PROGRAM
CONTACT US

Connect with Dr. Lola Gershfeld:

LinkedIn: Dr. Lola Gershfeld
Instagram: @drlolaemc

Connect with Polina Marian:

LinkedIn: Polina Marian
Instagram: @livewithfivekids

Dr. Lola Gershfeld, a distinguished organizational psychologist, has dedicated her career to delving into the intricate layers of employee engagement, team dynamics, and wo...