Season 3, Episode 4 

The True Value of Human Skills in Leadership

In an era quickly changing & obsessing over AI tools and automation, this episode emphasizes that our most valuable career asset continues to be fundamentally human.  Claire and Miranda remind us of the human advantage: the leadership skills that no algorithm can replace. From emotional intelligence and empathy to clarity and courage, this conversation is a call to elevate our HI (human intelligence) alongside our AI.

Through stories, frameworks, and practical insights, they explore what it takes to lead smarter, not harder and why future-ready leadership is less about mastering tech and more about mastering yourself and your people.

Whether you’re a leader navigating AI disruption, or someone aspiring to build stronger, more resilient teams, this episode will help you double down on what makes us human.

Key Takeaways

• AI is a tool, not the answer. Leaders must balance speed and efficiency with discernment, clarity, and emotional intelligence.
• Soft skills aren’t soft they are hard and essential. Empathy, feedback, and human judgment are the real competitive edge.
• Clarity is kindness. Clear communication, even when hard truths are involved, builds trust and long-term resilience.
• Empowered teams outperform managed teams. Concepts like “teamship” and walking beside (not above) your people create ownership and better results.
• Slow down to speed up. Great leadership often means pausing, reflecting, and interrogating assumptions before acting.

Key Quotes

• “It always tickles me when we call these humanistic leadership capabilities ‘soft skills.’ If we’re doing them well, they’re anything but soft they’re deliberate, and they’re hard.” Claire
• “Empathy + emotional intelligence + authentic leadership = stronger, more resilient teams.”  Miranda
• “Clarity is kindness. Even when people don’t want to hear the message, honest communication builds trust.” Claire
• “Our role as leaders hasn’t changed: it’s always been to create the conditions for others to excel.” Miranda

Episode Run-Down

• Opening reflections on AI vs HI (human intelligence)
• Why humanistic leadership matters more than ever
• Lessons from Deloitte & Gallup 2025 reports
• Empathy, clarity, and emotional regulation under pressure
• Gen Z’s challenge to traditional management & “conscious un-bossing”
• Real-world leadership lessons from crisis situations
• The “teamship” model and how to empower teams effectively
• How AI should free up time for more human leadership

Action Challenge 

Pick one human leadership skill each week and put it into practice

References & Resources

• Deloitte Human Capital Trends Report 2025
• Gallup State of the Workplace Report 2025
• Essential by Chrissy Smith & Kelly Monaghan
• Forbes 2024 article on Conscious Un-bossing & Gen Z leadership trends
• Winging It by Emma Isaacs
• Teamship model by Keith Ferrazzi
• How to Decide by Annie Duke
• Thinking, Fast and Slow by Daniel Kahneman

Tune in now to discover why the future of leadership is still deeply human.

Music created by Claire's daughter Hannah