The LeaderShifter Show

Restaurant service guru and host of the Turning Tables podcast, Krista Lepore, is my entertaining guest on today’s show! The challenges she helps her clients address are no different than those faced by LeaderShifters across many industries. Join us as we explore the crucial importance of the customer experience, keeping pace with quickly shifting trends, addressing negative online reviews, handling delicate supply/demand imbalances (such as having to turn away eager diners at an illustrious 15-seat restaurant at Tiffany’s), being a woman in an uber-male industry, and even some esoteric American food history!

The post 23: Shifting through Breakfast at Tiffany’s and Other Interesting Customer Service Challenges appeared first on The LeaderShift Project.

Join us today to hear from Bethany McLean, a true journalistic LeaderShifter! Bethany was one of the first reporters to question Enron’s financial practices in her Fortune article, “Is Enron Over Priced?” and she later authored the best-selling book, The Smartest Guys in the Room. Learn lessons from one of the most infamous corporate failures in history as well as how great leaders benefit from thinking like journalists.

The post 22: Thinking Like A Journalist with Bethany McLean appeared first on The LeaderShift Project.

Today’s episode is literally and figuratively a treat! I chat with Founder, CEO, and Chief Chocolatier of Vosges Haut-Chocolat, Katrina Markoff, who originated the category of artisanal chocolate blended with exotic spices and other unusual ingredients. Learn about the “laboratory culture” she inspires and models to spur continued innovation, how she differentiates the soul of the Vosges brand in the face of ever-increasing competition, and other pearls of entrepreneurial wisdom from an accomplished female LeaderShifter who helps her customers travel the world through chocolate.

The post 21: Differentiating Your Brand with Katrina Markoff appeared first on The LeaderShift Project.

Do you want to be ‘in the zone” more often and with greater ease? Start the new year off right by learning the newest tool in the LeaderShifters’ toolbox: F.L.O.W. A McKinsey study found that top executives are up to 500% more productive when they’re in a state of flow. In this episode, I walk through the simple steps of FLOW and how to make it a personal practice and part of your team’s culture.

The post 20: LeaderShifting into a state of productive F.L.O.W. appeared first on The LeaderShift Project.

Join me on today’s impromptu solo podcast recorded from my yoga mat – with no makeup or hairdo even! – as I confess that I am not really 29 (LOL) and admit how failing to prioritize exercise has not only diminished my self-image and well-being but also my focus, creativity, and productivity in my business. After barely being able to walk after a Zumba class last week, I realized I had approached getting back into exercise in a “fire-aim-ready” manner instead of as a thoughtful change management effort, as I would always advise with clients! Learn 5 questions you can ask yourself to get unstuck from personal or professional challenges and make the necessary leaderSHIFTS to get back on track.

The post 19: Make the LeaderShift to Prioritize Yourself appeared first on The LeaderShift Project.