Decision time. Jack learns about his future from his boss.

Exceptional leaders are always willing to coach, mentor and train future leaders.

When you have a good employee, direct report or not, as leaders we must do everything possible to retain them as employees.

Peer to peer communication should remain positive with feedback being constructive and helpful.

Leaders must be mindful of the signals they send. Their actions, behaviors and decisions are observed critically by everyone. Leaders whose values are not aligned with the organization's values will not go unnoticed.

An opportunity to show genuine and sincere appreciation and to properly recognize accomplishments and contributions should never be wasted. Preparation and communication are fundamentals that leaders must master to earn trust and credibility.

A culture that embraces accountability is a great culture for leaders to develop and nurture.

When making crucial decisions, it's important to receive input from various sources. Which is exactly what Gord's meeting is all about. He receives and considers different perspectives as he is about to make an important decision on the next Vice President of Operations.

Have you ever been yelled at by someone on the telephone? Do you feel disrespected and shallow? Is that how we should treat people? Or is there a better way?

We don't know it all, but if we can learn to think we will make better decisions. It is better to become a problem avoider than a problem solver.