Everyone talks about scaling Global Capability Centers (GCCs), but few dare to ask, what truly keeps them from failing? Or better yet, what separates enduring value creators from glorified cost arbitrage engines? 

In this powerhouse episode, we dive deep into the invisible levers that make or break a GCC, not just at launch, but in the long arc of relevance, value, and evolution. 

In this masterclass, we unpack: 

• Why some GCCs never “fail,” but never succeed either, the trap of limited success 

• What it takes to shift India from being a cost center to a value center in global HQ priorities 

• The anatomy of leverage; How to time and earn the global leadership’s mindshare 

• When outsourcing works, and when it dangerously doesn't 

• Wage bills, rupee depreciation, and hidden cost myths: A brutally clear-eyed view on GCC economics 

• Build vs Buy: Why promoting internally can outsmart hiring externally (and how to do it right) 

• The hybrid future: How automation, outsourcing, and in-house capabilities will coexist 

• The real “nirvana” for GCCs: Not just integration, but dissolution of identity into the global core 

Plus, provocative questions explored: 

• “What would make a GCC fail to fail?” 

• “Can capability centers be more than back-offices in disguise?” 

• “Should we call them GCCs at all?” 

• “Is growth the only cushion against collapse?” 

 
Whether you're a global leader, a GCC head, or an ambitious talent in this ecosystem, this is the playbook no one gives you. 

Tune in to sharpen your edge, challenge assumptions, and stay ahead of what's next. 

Watch or listen now and rethink what it really means to ‘build a capability center’. 

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What does it really take to build a world-class Global Capability Centre, one that transcends cost savings and starts influencing enterprise value? 

In this episode, we get honest about the tough truths and deeper levers of GCC evolution, from flat organisation dreams to tall structures, from push-and-pull growth cycles to the power of local leadership in global networks. 

In This Conversation we discuss: 

• Why organisation design can make or break your GCC 

• Navigating the India vs global grading conundrum 

• The subtle trap of promotions and hierarchy inflation 

• EVP decoded: A three-layer framework (finances, emotion, intellect) 

• Push vs Pull models in scaling: What changes when the global team starts to "pull"? 

• How to move beyond transactional value to real enterprise impact 

• Why India GCCs can be mini-multiverses, and how local leaders must act as the glue 

• Innovation, digital transformation, and why RPA changed the game in 2015 

• The evolving metrics of success: From cost arbitrage to revenue enablement 

Featured Insight: 
"Unless India leaders are at the table, their voice doesn’t travel. Pull only happens when that seat is earned, and used well." 

 
Whether you're leading, scaling, or supporting a GCC, this episode is your mirror and manual. Tune in and reflect on: 
Are you building a cost center or a capability center? 

It started with a name, “Captives.” It’s now a $60B+ force reshaping global enterprises. But what really is a GCC? And why is everyone rushing to build one in India? 

In this no-holds-barred conversation, we dive deep into the misunderstood world of Global Capability Centers (GCCs) with a guest who has not only built them, but rebuilt them, across decades, continents, and industries. 

What's in this episode? 

• What is a GCC, really? 

• The evolution: From “Captives” to “Capability” 

• GCC vs Outsourcing: A Steelmanned Debate 

• The hidden tax, regulatory, and operational rules you didn’t know about 

• Why intent matters more than scale 

• Cost arbitrage vs. Capability creation 

• How India became a capability superpower 

• How organizations outgrow their own GCCs, and what to do about it 

• The career promise of a well-run GCC 

• From year zero to year 25, without skipping steps 

Watch, reflect, and reframe your approach. 

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What do you learn when you’ve led three billion-dollar buildouts, across banking, insurance, and global capability centers? 

In this episode, we sit down with Dinesh Deo, a quiet giant of India’s GCC sector, for a no-holds-barred conversation on what it really takes to build, scale, and lead in high-stakes environments. From GE’s legendary talent playbook to the emotional rollercoaster of acquisition, this is a conversation packed with insight, honesty, and the hard-earned truths of leadership. 

We unpack the stories behind the headlines, what it took, what changed, and what never should. 

In this episode: 

• The 3 big leadership lessons from GE, BNY Mellon, and Marsh McLennan 

• What it means to invest in yourself 

• The emotional decision to leave a company when values don’t align with ownership shifts 

• How to reinvent yourself from individual contributor to CEO (and 25 to 7000 employees) 

• Learning to lead through uncertainty and M&A shock 

• What most leaders get wrong about friendship, performance, and fairness 

• The unspoken cost of why rating systems break culture 

• Why “I don’t know” can be a powerful answer 

Plus: 

• What it takes to lead with authenticity during crisis 

• The fine line between being liked and being trusted 

• And how to find purpose in people and stay resilient for 25 years 

Listen now and reflect on the kind of leadership that doesn’t just chase performance but shapes it. 

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What does it take to lead through loss, self-doubt, and legacy and still find your own voice?

In this powerful episode 9 of The Leadership Equation, Anu Aga and Meher Pudumjee open up about what leadership truly demands, not just skill, but wisdom, self-awareness, and the courage to be vulnerable. From navigating grief and imposter syndrome to embracing intuition, authenticity, and family as a source of strength, this conversation goes far beyond business. It explores the very essence of what it means to lead as a whole human being.

Whether you're stepping into leadership for the first time or guiding an organization through change, this dialogue is a masterclass in self-reflection, emotional intelligence, and resilience.

What can you expect from this episode?

• Wisdom is not taught; it’s cultivated through lived experience, reflection, and presence.
• Leadership is lonely; but it doesn’t have to be if you build intentional support systems.
• Vulnerability and authenticity are not weaknesses; they’re leadership strengths.
• Self-doubt doesn’t disqualify you from leadership; it deepens your awareness.
• Family forums and thought partners can be as vital as boardrooms and strategy decks.

This episode is a must-watch for leaders looking to reimagine leadership beyond skillsets and strategy

What has helped you navigate self-doubt in your leadership journey?

What truly sustains a business; profits, or the people who power it?

In this heartful episode, Anu Aga and Meher Pudumjee, along with our host Anupal Banerjee, reflect on how transformation rooted in people and purpose leads to more than just growth; it creates impact.

From reskilling to responsible leadership, this conversation gets to the core of what makes businesses worth building.

What can you expect from this episode?

• Are we preparing our people for change or just preparing to replace them?
• Is growth always progress, or can it sometimes be cancerous?
• Technology is powerful, but who’s teaching people how to adapt and thrive with it?
• Why letting go of control doesn’t mean losing sight of legacy
• If you focus on the “game,” will the scoreboard take care of itself?

This episode is a must-watch for leaders looking to drive capability transformation, not just cost reduction

Watch now and subscribe for more insightful leadership conversations. Episode 7 dived into what does it take to build institutions that outlast individuals? and Episode 9 unpacks The Inner Work of Leadership: Wisdom, Self-Doubt & the Power of Real Connection

What did this conversation shift in your thinking about growth, leadership, or people?

Watch the full episode on -  

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What does it take to transform a family business into a purpose-driven institution that outlives its founders?

Join Anu Aga and Meher Pudumjee, the dynamic mother daughter duo as they pull back the curtain on Thermax’s reinvention, from Anu’s unexpected rise to CEO in 1996 to the bold decisions that reshaped their legacy.

Discover the principles, people-first strategies, and governance models that propelled a family enterprise into an enduring institution.

What can you expect from this episode?

• What happens when purpose, not profit, is the North Star?
• How separating ownership and management enhances strategic objectivity.
• How do you lead with values in a world driven by valuation?
• A healthy tension between a risk-averse family mindset and an ambitious management team ensures prudent yet forward-looking investments.

This episode is a must-watch for leaders looking to navigate succession and governance in family-run businesses

Listen now and subscribe for more insightful leadership conversations. Episode 8 dives into how to build sustainable, values-led institutions and Episode 9 unpacks The Inner Work of Leadership: Wisdom, Self-Doubt & the Power of Real Connection

Which takeaway challenged your thinking the most and how will you put it into action?

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What does it take to lead a Global Capability Center that’s not just efficient — but strategic, future-focused, and globally integrated?

In this episode of The Leadership Equation, Anupal Banerjee is joined by Astrid Mozes, former Regional President at Danfoss, to unpack the leadership principles, organizational design choices, and culture shifts that enable GCCs to thrive.

Key themes include:

• Leadership development within Global Capability Centers (GCCs)

• Designing GCCs for agility, trust, and cross-border impact

• The evolving role of the GCC site leader

• Aligning global strategy with local execution

If you’re leading a GCC, building global teams, or shaping the next generation of talent in India, this episode is a playbook for transformation.

In this premiere episode of The Leadership Equation, Anupal Banerjee sits down with Astrid Mozes, a seasoned global leader, to explore how GCCs can move beyond cost efficiency to become true growth drivers.

Key insights:

• The leadership mindset required to scale GCCs

• Aligning talent strategy with business goals

• Challenges and best practices from real-world experience

• Why integration and purpose matter more than ever

A must-listen for anyone building global teams or leading transformation.

Subscribe to The Leadership Equation for conversations at the intersection of people, leadership, and performance.

#Leadership #GCC #TalentStrategy #AnupalBanerjee #AstridMozes #LeadershipEquation #CapabilityCenters #FutureOfWork #GlobalLeadership

In a world where certainty is rare and complexity is constant, the best leaders embrace paradox — balancing bold vision with adaptability, ambition with empathy, and structure with agility.

In this episode of The Leadership Equation, Anupal Banerjee sits down with Astrid Mozes, former President of Regions at Danfoss and a seasoned global business leader, to explore the power of paradoxical leadership.

Tune in to learn:
✅ What paradoxical leadership really means — and why it’s essential in today’s world
✅ How to build enduring organizations through mindset, not just metrics
✅ Why Global Capability Centers (GCCs) are shifting from cost centers to value creators and innovation hubs

Whether you're scaling a team, leading global operations, or building your leadership edge, this conversation will shift the way you think about growth and resilience.

Guest: Astrid Mozes – Former President of Regions, Danfoss
Host: Anupal Banerjee