"I don't think EMS has a data creation problem. It has a data connectivity and a context issue."

In this episode of The Leadership Lab podcast, Asbel Montes sits down with Dave O'Reilly, CEO of Traumasoft, to talk about what it actually takes to make EMS data useful: connecting it, putting the patient at the center of it, and using AI to catch documentation gaps while the crew still remembers the call.

Dave came to EMS from outside the industry, and Asbel admits he was not a fan of Traumasoft when they first met. That changed. Dave walks through the culture shift he led, why EMS customers will not accept a vendor that refuses to integrate, and the story behind Huly, the AI documentation platform Traumasoft acquired after an EMT saved a life and got yelled at for an incomplete chart the same day.

You'll Learn:

✅ Why EMS has plenty of data and still loses the outcome: the record does not follow the patient, and the crew never hears what happened next

✅ Why "you don't get to build a walled castle" in this industry, and what interoperability pressure looks like from a CEO's chair

✅ What Huly does: an AI agent that watches the ePCR in near real time, checks 100% of charts instead of a sample, and flags what is missing before the chart closes

✅ What it does not do: maximize what you can bill, or write the narrative for you

✅ Why the real documentation risk is the QA call weeks later, and what changes when the check happens while the call is fresh

✅ Why Traumasoft kept Huly independent, so agencies on ESO, Zoll, or ImageTrend can use it too

✅ Human in the loop: "someone in the cab who'll tap you on the shoulder and ask you, are you sure? Not somebody in the cab who's taking the keyboard from you"

✅ Where Traumasoft is headed: FHIR integration with hospitals, smaller barriers between systems, and no ambition to become an EHR

✅ What keeps Dave up at night, and why a patient with low blood sugar should not have to be transported for anyone to get paid

Asbel closes with the case he keeps making on this show: healthcare is a business, the current trajectory is not sustainable, and providers, technologists, physicians, payers, and regulators have to get in the same room with the patient in the middle.

Don't miss future episodes that equip you to lead systemic change in healthcare. Subscribe to The Leadership Lab with Asbel Montes and share this episode with your team and network.

About Dave O'Reilly: Dave O'Reilly is CEO of Traumasoft, an EMS and NEMT operations platform covering dispatch, CAD, ePCR, billing, fleet, and workforce management. Named CEO in November 2024 after more than 20 years in software and healthcare technology, including serving as COO of CivicPlus, he led Traumasoft's acquisition of Huly, the AI-native pre-billing and QA/QI platform it runs as an independent company.

Watch this episode on YouTube: https://youtu.be/JAM51BSLvX0 Listen on Apple Podcasts: https://podcasts.apple.com/us/podcast/the-leadership-lab-with-asbel-montes/id1810035183 Listen on Spotify: https://open.spotify.com/show/4rNhvQ6DRA2i8f0IDPwgRv

Links: Asbel Montes LinkedIn - https://www.linkedin.com/in/asbel-montes-31027634 Asbel Montes Book (In Plain Sight): https://asbelmontes.com/store/ Asbel Montes Website: https://asbelmontes.com/ Dave O'Reilly LinkedIn - https://www.linkedin.com/in/daveoreilly/ Traumasoft Website - https://traumasoft.com/ Huly Website - https://www.huly.ai/ Solutions Group Services LinkedIn - https://www.linkedin.com/company/solutionsgroupservices Solutions Group Services Instagram - https://www.instagram.com/solution_sgroup/ Solutions Group Services Facebook - https://www.facebook.com/solutionsgroupservices Solutions Group Services Website - https://www.solutionsgroup.com/

Seven conversations. One summit. And a room full of leaders who agreed the system is not working the way it should.

We took The Leadership Lab on the road to Clarity 2026 in Laguna Beach, and this is the recap: the moments that stopped the room, pulled from seven special edition episodes recorded live at the summit.

CMS stopping more than $2.5 billion before it went out the door. A paramedic in 2026 still faxing a patient record into a hospital that owns the ambulance. A rural blood program in Mississippi that has transfused more than 60 patients and wasted exactly one unit. An economist whose own mother got a surprise bill. An attorney explaining why the AI chat you used to prep your legal argument is not privileged.

If you work in EMS, healthcare finance, or health policy, start here. Then go listen to the full conversations linked below.

Data. Doctors. Leadership. Through the eyes of the patient.

CHAPTERS 00:00 Cold open: the lines that stopped the room 01:21 Kim Brandt, CMS: the fraud war room, the chili cook-off, and $2.5B stopped before payment 07:20 Fred Wilkins, VLI Tech: why EMS is still faxing patient records in 2026 12:55 Dr. Lisa Grabert: a surprise bill in her own family, and AI as a research assistant 17:44 Dr. Eric Beck, ESO: modernization, unmeasured EMS value, and the courage to be transparent 21:47 Dr. Hawnwan "Phil" Moy: get EMS out of the Department of Transportation 25:54 Dr. Damon Darsey: whole blood in rural Mississippi, and a $4 antibiotic 30:26 Scott Moore: AI, privilege, and the policy you will be rewriting monthly

THE FULL EPISODES

The War on Waste: CMS Priorities in a New Era with Kimberly Brandt https://www.youtube.com/watch?v=4EFsliL2fl4

Improving Outcomes & Efficiency Through Data Insight with Fred Wilkins https://www.youtube.com/watch?v=ims5tqkUBhQ

Part II: An Economist's Take on Surprise Billing and Healthcare Payment Reform with Dr. Lisa Grabert https://www.youtube.com/watch?v=FyN-6INjZQ8

The Strategic Value of EMS Data in Modern Healthcare with Dr. Eric Beck https://www.youtube.com/watch?v=BQt8nO5VZt0

Physician Leadership in the Next Era of Healthcare with Dr. Hawnwan Moy https://www.youtube.com/watch?v=cEoPZoXvlQg

When Physicians Lead: Transforming Rural Care Delivery with Dr. Damon Darsey https://www.youtube.com/watch?v=wGAKj4_g5a4

AI, Privacy & the Law: What EMS Leaders Must Know with Scott Moore https://www.youtube.com/watch?v=N6rP5KOEU2Q

ABOUT THE LEADERSHIP LAB I'm Asbel Montes, founder of Solutions Group, where we tackle the challenges of healthcare revenue cycles head on. In this podcast we break down complex reimbursement processes, explore practical strategies, and bring you actionable insights from industry leaders to help you transform healthcare finance.

SUBSCRIBE AND CONNECT Watch this episode on YouTube: https://www.youtube.com/watch?v=Ik9mWwOz4WI Apple Podcasts: https://podcasts.apple.com/us/podcast/the-leadership-lab-with-asbel-montes/id1810035183 Spotify: https://open.spotify.com/show/4rNhvQ6DRA2i8f0IDPwgRv YouTube: https://www.youtube.com/@AsbelMontes Asbel Montes LinkedIn: https://www.linkedin.com/in/asbel-montes-31027634 Asbel Montes Book (In Plain Sight): https://asbelmontes.com/store/ Asbel Montes Website: https://asbelmontes.com/ Clarity User Summit: https://www.solutionsgroup.com/clarityusersummit Solutions Group Services LinkedIn: https://www.linkedin.com/company/solutionsgroupservices Solutions Group Services Instagram: https://www.instagram.com/solution_sgroup/ Solutions Group Services Facebook: https://www.facebook.com/solutionsgroupservices Solutions Group Services Website: https://www.solutionsgroup.com/

Stay focused, stay innovative, and keep leading the way.

"It was taken away, but we're taking it back."

In this episode of The Leadership Lab podcast, Asbel Montes sits down with Dr. Rebekah Gee, OBGYN, former Louisiana Secretary of Health, and Founder and CEO of Nest Health, to explore what happens when physicians stop giving their voice away and start leading the transformation of American healthcare.

Dr. Gee has led at every level of the system: at the bedside, in state government, and now as a value-based care entrepreneur delivering whole-family primary care in the home. She shares why half of America's children are on Medicaid yet only 25% of Medicaid patients receive the recommended primary care, what it takes to lead with grace when politics and patient care collide, and why every physician needs to understand healthcare economics.

You'll Learn:

✅ How Nest Health brings the fullness of primary care into the home for the whole family, now serving 50,000 lives across Louisiana and Arizona

✅ What value-based care really means: getting paid for outcomes, not for doing more

✅ How the Rural Health Transformation Program can marry care teams, technology, and workforce investment in communities that need care, not another app

✅ The glass ceiling is real: only 1.5% of venture funding goes to female-founded companies

✅ Why physicians must engage in policy, because wherever there is money, there is politics

✅ Where AI belongs in healthcare: let AI handle everything that doesn't require person-to-person care, and let people take care of people

✅ What keeps Dr. Gee up at night: Medicaid work requirements, the rising cost of care, and who really benefits from the AI revolution

This conversation blends hard truths with hope, challenging physicians, policymakers, and healthcare executives to step beyond traditional roles, lead with grace, and keep the patient at the center of every decision.

Don't miss future episodes that equip you to lead systemic change in healthcare. Subscribe to The Leadership Lab with Asbel Montes and share this episode with your team and network.

About Dr. Rebekah Gee:

Dr. Rebekah Gee is a practicing OBGYN who served as Louisiana Secretary of Health from 2016 to 2020, where she led the state's Medicaid expansion and a first-in-the-nation subscription model for hepatitis C treatment. She went on to serve as CEO of LSU Health Care Services and is now the Founder and CEO of Nest Health, the first company in the U.S. to deliver the fullness of primary care to children and their families in the home, in partnership with Medicaid managed care. She is a member of the National Academy of Medicine.

Links:

Asbel Montes LinkedIn - https://www.linkedin.com/in/asbel-montes-31027634

Asbel Montes Book (In Plain Sight): https://asbelmontes.com/store/

Asbel Montes Website: https://asbelmontes.com/

Dr. Rebekah Gee LinkedIn - https://www.linkedin.com/in/rebekahgeemd/

Nest Health Website - https://www.nesthealth.com/

Solutions Group Services LinkedIn - https://www.linkedin.com/company/solutionsgroupservices

Solutions Group Services Instagram - https://www.instagram.com/solution_sgroup/

Solutions Group Services Facebook - https://www.facebook.com/solutionsgroupservices

Solutions Group Services Website - https://www.solutionsgroup.com/

What if the industry that saves your life doesn't believe in itself?

That's the challenge Nick Loporcaro walked into when he joined Global Medical Response as Chairman and CEO in 2023. In this episode of The Leadership Lab, Asbel Montes sits down with the leader of the nation's largest EMS organization for a candid conversation about what it actually takes to transform an industry from the inside out.

From GMR's landmark transition to the only publicly traded EMS company in the United States, to the hard truth about how Wall Street misread emergency care, Nick brings a perspective few have: an outsider who fell in love with the mission and joined the company to prove that EMS is healthcare, not transportation.

In this episode:

• Why Wall Street discounted GMR at its IPO and what that reveals about how EMS is misunderstood
• The "you call, we haul, that's all" problem and why it starts from within the industry
• How GMR is integrating AI across 80 million patient records to free up clinicians and improve care
• The case for moving EMS out of the transport benefit and into a Part B construct
• What population health and Nurse Navigation could mean for 100 million covered lives
• Why Nick believes the industry must disrupt itself before someone else does

This is a conversation for EMS leaders, healthcare finance professionals, policymakers, and anyone who wants to understand the real business of saving lives.

Is American healthcare headed toward a breaking point? Scott Becker, founder and publisher of Becker's Healthcare and partner at McGuireWoods LLP, joins Asbel Montes for a candid conversation about why the current cost trajectory is unsustainable, who's actually responsible for the administrative crisis, and what it would take to build a healthcare system that truly centers the patient.

From the staggering math behind administrative waste to AI's role in giving patients back control, this episode covers the structural forces reshaping American healthcare and what leaders, payers, providers, and patients need to understand right now.

In this episode:

Why healthcare costs $30,000–$35,000 per year for the average family of four, and why that number is unsustainable The real story behind prior authorization, denials, and the "greatest hypocrisy" in healthcare policy How $500 billion to $1 trillion is spent annually on administrative costs alone inside a $5 trillion system Why the era of physician-driven primary care is coming to an end How AI is shifting power back to patients, and where the human in the loop still matters most What it would take for payers and providers to move from adversarial relationships to shared accountability What gives Scott Becker hope that American healthcare can still get this right

About Scott Becker: Scott Becker is the founder, publisher, and chief content officer of Becker's Healthcare, the leading news, conference, and podcast platform in the industry. He is also a longtime partner at McGuireWoods LLP, one of the nation's largest law firms, where he focuses on healthcare law, transactions, private equity, hospitals, and physician organizations. Scott is also a Certified Public Accountant.

Connect with Scott Becker on LinkedIn: https://www.linkedin.com/in/scottbeckermw/ Connect with Becker's Healthcare on LinkedIn: https://www.linkedin.com/company/asc-communications

Links: Asbel Montes LinkedIn - https://www.linkedin.com/in/asbel-montes-31027634

Solutions Group Services: LinkedIn - https://www.linkedin.com/company/solutionsgroupservices Instagram - https://www.instagram.com/solution_sgroup/ Facebook - https://www.facebook.com/solutionsgroupservices Website - ​​https://www.solutionsgroup.com/

What does it take to fix rural healthcare in America? In this episode of The Leadership Lab, host Asbel Montes sits down with Dr. Damon Darsey, a board-certified emergency medicine and EMS physician with over two decades of experience in public safety, acute care access, and emergency coordination.

Dr. Darsey currently serves on the Governor of Mississippi's healthcare task force and is on the front lines of rural healthcare transformation. Together, Asbel and Dr. Darsey dig into the workforce shortages and access gaps hitting rural communities hardest, what Mississippi is doing that the rest of the country should be watching, how the Rural Healthcare Transformation Program could reshape care delivery, and why more physicians need to understand healthcare economics to lead real change.

If you believe that data, doctors, and leadership are the keys to a better healthcare system, this conversation is for you.

The Leadership Lab is produced by Solutions Group, a healthcare finance services firm committed to advancing care delivery through smarter strategy and stronger leadership. Learn more at solutionsgroup.com.

Links: Asbel Montes LinkedIn - https://www.linkedin.com/in/asbel-montes-31027634

Solutions Group Services: LinkedIn - https://www.linkedin.com/company/solutionsgroupservices Instagram - https://www.instagram.com/solution_sgroup/ Facebook - https://www.facebook.com/solutionsgroupservices Website - ​​https://www.solutionsgroup.com/

Healthcare costs keep rising, incentives keep pointing the wrong direction, and patients keep getting caught in the middle. So what would it actually take to build a system that works? In this episode of The Leadership Lab, Asbel Montes sits down with Dr. Dan McCoy, a physician, healthcare executive, and innovator, to make the structural case for why the system must change and what that change could look like.

From the volume-over-value trap to the administrative burden crushing providers and payers alike, Dr. McCoy pulls back the curtain on where the system breaks down, where transparency is failing consumers, and how AI and connected data can either solve the problem or deepen it depending on how leaders choose to act. This is a conversation for healthcare leaders, employers, payers, and providers who are done treating symptoms and ready to talk about root causes.

If you work in healthcare finance, benefits, operations, or policy, this is the conversation you have been waiting for.

🔗 Learn more about Solutions Group: www.solutionsgroup.com

ABOUT DR. DAN McCOY Dr. Dan McCoy is an entrepreneur, business strategist, and the Founder and CEO of RocketTools.io and Dan McCoy Consulting. He is a bold healthcare leader who led Blue Cross and Blue Shield of Texas to unprecedented growth in membership, underwriting margin, and revenue — the largest in the company's 90-year history. During his tenure, he spearheaded the creation of novel healthcare benefit products including the largest HMO in the state's history with over one million members, rebuilt the external media and government relations teams, and launched BCBS Texas as the "Voice of Texas Healthcare," resulting in the most successful legislative session for the industry in over two decades. Today, through RocketTools.io and Dan McCoy Consulting, Dan works with enterprises on brand strategy, AI-powered growth, and market positioning. He is also an experienced communicator and keynote speaker.

ABOUT THE LEADERSHIP LAB The Leadership Lab is hosted by Asbel Montes and produced by Solutions Group, a healthcare finance services firm helping healthcare organizations maximize reimbursement and drive innovation. The podcast explores the intersection of data, physician leadership, and healthcare transformation through the eyes of the patient.

#TheLeadershipLab #HealthcareLeadership #HealthcareReform #ValueBasedCare #HealthcareFinance #PriorAuthorization #HealthcareTransparency #AIinHealthcare #HealthcareInnovation #PatientCenteredCare #HealthcarePolicy #HealthcareCosts #SolutionsGroup #HealthcareExecutive #HealthcareOperations

Links: Asbel Montes LinkedIn - / asbel-montes-31027634

Dan McCoy LinkedIn - https://www.linkedin.com/in/dankmccoy/

Solutions Group Services: LinkedIn - / solutionsgroupservices Instagram - / solution_sgroup Facebook - / solutionsgroupservices Website - https://www.solutionsgroup.com/

EMS has always answered the call. But what if the system that created EMS is the very thing holding it back?

In this Clarity Special Edition of The Leadership Lab, Asbel Montes sits down with Dr. Hawnwan Philip Moy, Emergency Physician, EMS Medical Director, and incoming President of the National Association of EMS Physicians (NAEMSP), to make the case for why physicians must step into the room where healthcare policy is written.

Recorded live at Solutions Group's 5th Annual Clarity User Summit in Laguna Beach, California, Dr. Moy breaks down the structural argument for moving EMS out of the Department of Transportation and into Health and Human Services, why the "you call, we haul, that's all" reimbursement model is failing patients and providers alike, and what it actually costs when the system chooses reaction over prevention. He also issues a direct call to his physician colleagues: your clinical experience is more powerful in the policy room than you think. Stop waiting to be invited in.

Topics covered in this episode:

• The 1966 White Paper that put EMS under the DOT, and why that needs to change
• Why ground EMS crews that save lives but don't transport go unpaid
• EMTALA, the uninsured, and the real cost of reactive medicine
• What NAEMSP's next generation of leadership looks like
• How physicians can engage healthcare economics without needing an MBA

If you work in EMS, emergency medicine, healthcare administration, or policy, this conversation is for you.

ABOUT DR. HAWNWAN PHILIP MOY

Dr. Hawnwan Philip Moy is an Emergency Physician and EMS Physician at Mercy Hospital in Saint Louis and the Medical Director for the Missouri and Carbondale base of ARCH Air Methods Helicopter EMS. He serves as Secretary Treasurer of the National Association of EMS Physicians (NAEMSP) and is on track to become its next president. He is also the host of the But Why EMS Podcast and the Air Methods Prehospital EDucation Podcast, where he brings physician-level expertise to EMS practitioners and paramedics.

Listen to the But Why EMS Podcast on Apple Podcasts: https://podcasts.apple.com/us/podcast/but-why-ems-podcast/id1435436833

ABOUT THE LEADERSHIP LAB

The Leadership Lab is hosted by Asbel Montes and produced by Solutions Group, a healthcare finance services firm helping healthcare organizations maximize reimbursement and drive innovation. The podcast explores the intersection of data, physician leadership, and healthcare transformation through the eyes of the patient.

Learn more at www.solutionsgroup.com

Discover Black Ink at www.discoverblackink.com

EMS has been delivering value the healthcare system has never measured — until now.

In this Special Edition of The Leadership Lab, Asbel Montes sits down with Dr. Eric Beck, CEO of ESO, to talk about how EMS data, AI, and physician leadership are converging to reshape healthcare economics from the ground up.

Recorded live at Solutions Group's 5th Annual User Summit in Laguna Beach, California, this episode covers the gap in physician education around healthcare economics, ESO's acquisition of D2i, the role of AI in healthcare interoperability, and what the EMS industry must do to seize its seat at the modernization table.

If you're an EMS leader, physician, policymaker, or healthcare executive — this is the conversation you need to hear.

Learn more about Solutions Group: www.solutionsgroup.com

Discover Black Ink: www.discoverblackink.com

ABOUT DR. ERIC BECK

Dr. Eric Beck is the CEO of ESO, one of the largest EMS data and analytics platforms in the country. He began his career as a firefighter and paramedic, went on to practice as an emergency physician, and served as a health system executive before taking the helm at ESO. Dr. Beck is a leading voice on EMS data interoperability, healthcare economics, and the role of AI in transforming pre-hospital and emergency care. This is his third appearance on The Leadership Lab.

ABOUT THE LEADERSHIP LAB

The Leadership Lab is hosted by Asbel Montes and produced by Solutions Group Services, a healthcare finance services firm helping healthcare organizations maximize reimbursement and drive innovation. The podcast explores the intersection of data, physician leadership, and healthcare transformation — through the eyes of the patient.

www.solutionsgroup.com

CONNECT WITH US

Asbel Montes on LinkedIn: https://www.linkedin.com/in/asbel-montes-31027634

Solutions Group on LinkedIn: https://www.linkedin.com/company/solutionsgroupservices

Solutions Group on Instagram: https://www.instagram.com/solution_sgroup/

Solutions Group on Facebook: https://www.facebook.com/solutionsgroupservices

Solutions Group Website: https://www.solutionsgroup.com

What happens when healthcare payment systems no longer reflect the services providers actually deliver?

In this Clarity Special Edition, recorded live from the fifth annual Clarity Summit in Laguna Beach, California, Asbel Montes sits down with Dr. Lisa Grabert — healthcare economist, visiting research professor at Marquette University, and nationally recognized expert on Medicare reimbursement policy — for a conversation that is equal parts personal, analytical, and urgent.

Dr. Grabert doesn't just study healthcare policy. She's lived its consequences. In this episode, she shares her own mother's experience as a surprise billing victim — fully insured under Medicare, yet sent to collections before the family even knew a bill existed. That story opens a deeper discussion about what's working, what isn't, and what policymakers still need to fix.

This conversation covers the No Surprises Act, ambulance payment reform, healthcare transparency, the prospective payment system, and the growing role of AI in policy research and healthcare decision-making.

What you'll hear in this episode:

• How surprise billing continues to impact Medicare beneficiaries despite recent reforms — and why Congress may need to revisit the No Surprises Act

• Why 20% of Medicare Advantage enrollees switch plans annually — and what that means for provider billing and patient protection

• Why transparency, not just legislation, may be the most powerful tool for healthcare accountability

• What the ground ambulance data collection results mean for the future of EMS reimbursement

• Why some healthcare economists favor moving beyond the fee schedule to a prospective payment system — and what a budget-neutral, phased transition could look like

• Why EMS providers treating patients without guaranteed reimbursement is a systemic design flaw — not a compliance issue

• How Dr. Grabert uses AI to replace months of data cleaning work in 24 to 48 hours — and why she tells her students that ignorance is now a choice

• What healthcare leaders should be thinking about as AI becomes a standard research and policy tool

The bottom line:

Healthcare reform is rarely simple. But transparency, thoughtful payment policy, and better use of data remain essential to building a more accountable and sustainable healthcare system. Dr. Grabert challenges leaders to think beyond short-term fixes — and toward payment models that actually reflect the value providers deliver.

If you're a healthcare executive, EMS leader, policymaker, physician, researcher, or healthcare finance professional trying to understand where payment reform is heading next, this episode is for you.

Subscribe to The Leadership Lab with Asbel Montes for conversations at the intersection of healthcare leadership, finance, technology, and systems-level thinking.

Links:

Asbel Montes LinkedIn - https://www.linkedin.com/in/asbel-montes-31027634

Dr. Lisa Grabert LinkedIn - https://www.linkedin.com/in/dr-lisa-grabert-78ab527/

Solutions Group Services:

LinkedIn - https://www.linkedin.com/company/solutionsgroupservices

Instagram - https://www.instagram.com/solution_sgroup/

Facebook - https://www.facebook.com/solutionsgroupservices

Website - ​​https://www.solutionsgroup.com/