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Change Leadership: Why One Aisle Is Never Enough
Building a More Complete Approach to Leading People Through Change
Change models provide useful structure.
But no single methodology can capture every behavioral, relational, systemic, developmental, and emotional element of organizational change.
In Episode 30 of The Leader's Pit Stop, Earle Airey explores why effective change leadership may require leaders to look beyond a single framework and choose the right combination of tools, capabilities, relationships, and reflective practices for the change ahead.
Key Idea
A change plan should create direction without creating blindness.
Change management and change leadership are not competitors. They are companions.
Change management helps provide structure and execution discipline.
Change leadership helps people make meaning, build capability, adapt, learn, and move through uncertainty.
The Grocery-Store Metaphor
Creating a healthy meal plan from one grocery-store aisle would be difficult.
Organizational change works much the same way.
Different change efforts may require ingredients from several “aisles”:
The objective is not to visit every aisle equally.
It is to determine what ingredients the current change actually requires.
Functional Architecture
Change architecture asks:
What needs to happen?
Examples include:
Behavioral Support Structures
Behavioral support asks:
What conditions must exist for people to move through the change effectively?
These may include:
WIIFM and Perceived Value
People often evaluate whether a change is worth the effort, uncertainty, learning, or vulnerability it requires.
Useful questions include:
Questions like these may represent sensemaking rather than resistance.
Think About the System
Individual behavior happens inside organizational systems.
Before asking people to push harder, leaders should examine whether policies, workload, incentives, technology, norms, resources, or previous experiences are constraining movement.
A useful question:
What are we doing, rewarding, assuming, protecting, communicating, or tolerating that may be making this change harder than it needs to be?
Reflective Adaptation
Reflection should happen before, during, and after action.
Before
Conduct a reasonable premortem.
Identify several plausible danger zones without falling into paralysis by analysis.
Ask:
During
Ask:
After Meaningful Milestones
Ask:
Avoid Change Groupthink
Leaders should remain committed to the purpose without becoming blindly attached to the original plan.
Constructive questions and disagreement should not automatically be labeled resistance.
The objective is not to prove that the original plan was correct.
The objective is to help the organization reach the best reasonable outcome.
Leadership Development and Change
Do not ask only:
What must employees learn for this change?
Also ask:
What must leaders become better at because of this change?
Possible leadership-development needs include:
This Week's Leadership Challenge
Think about a change you are currently leading, supporting, or experiencing.
Ask:
Which aisle have we spent most of our time in?
Then:
Which aisle have we barely visited?
Finally:
What might become possible if we stopped asking one framework to do the work of an entire store?
Key Thoughts
Change models describe important work that needs to happen. Change leadership capability influences how well people do that work.
Strength-based change leadership does not ignore risk. It refuses to let risk become the only story.
A change plan should include a plan for learning from it.
Effective change leaders remain committed to the purpose without becoming blindly attached to the original plan.
References and Further Reading
Boyatzis, R. E. (2008). Leadership Development From a Complexity Perspective.
de Caluwé, L., & Vermaak, H. (2004). Change Paradigms: An Overview.
Hay, G. W. (2024). Kurt Lewin and the Practices of Scholar-Practitioners of Organization Development and Change.
Kotter, J., & von Ameln, F. (2019). Agility, Hierarchy and Lessons for the Future: John Kotter on the Legacy and Future of Change Management.
Raelin, J. A. (2002). “I Don't Have Time to Think!” versus the Art of Reflective Practice.
Vermaak, H., & de Caluwé, L. (2017). Creating a Colorful Model of Change: Reflection on Developing a Theory as Scholar-Practitioners.
Meyer, L. (2024). Kurt Lewin's Legacy of Possibility in OD.
Chinoperekweyi, J., & Trottier, P. A. (2024). Africa's Ubuntu Philosophy and Kurt Lewin's Field Theory—Foundations of OD.
About Victory Leadership, LLC
The partners at Victory Leadership have been serving in leadership, organizational development, and training for over 20 years. Our primary goal is to help others become the best possible versions of themselves in organizational development and leadership development. This passionate team of believers is always looking to connect with those who value winning through clarity, confidence, and growth. If you're interested in exploring any of these topics, please drop us a line at https://victoryleadership.com and let’s discuss the possibilities.
See you in the Winner's Circle!!!
Victory Leadership LinkedIn resources:
Turbocharged Leadership: Your regular boost of encouragement to fuel clarity, confidence, and growth—moving you closer to the Finish Line.
https://www.linkedin.com/newsletters/7404340955480346625/
The Winner’s Circle: Topics of organizational and leadership development.
https://www.linkedin.com/newsletters/7353638041946628097/
The Leadership Pit Stop: Podcast channel for curious, emerging, and developing leaders.
https://victoryleadership.com/podcasts – or link to Apple Podcasts: https://podcasts.apple.com/us/podcast/the-leadership-pit-stop/id1847113568
https://youtu.be/0Wdmv8X8Uwk
Victory Leadership links are available here: https://allmylinks.com/victoryleadership
© 2026 Victory Leadership, LLC
Episode 29 Show Notes
CHOOSE to Lead: Lead to Victory
Turning Leadership Intention Into Practice
Leadership is a choice.
But it is not a choice made only once.
Effective leadership is sustained through practice, reflection, feedback, adjustment, and the willingness to try again.
In Episode 29 of The Leader's Pit Stop, Earle Airey closes the Victory Leadership “To Lead” series by bringing the previous models together—not as a checklist for a finished leader, but as a flexible toolkit for continual leadership development.
The “To Lead” Journey
ROOM to LEAD
Create enough capacity to practice leadership well.
SERVE to Lead
Use influence to help others become stronger and more capable.
CARE to Lead
Balance candor with kindness so truth can be delivered without diminishing dignity.
GROW SMART to Lead
Help people turn potential into progress.
TRUST to Lead
Make vulnerability worth the risk through trustworthy action.
CHOOSE to Lead
Intentionally select, practice, examine, and refine the leadership behaviors a situation requires.
The Leadership Development Cycle
Choose.
What does this situation require from my leadership?
Practice.
Turn intention into behavior.
Reflect.
What happened? What worked? What did not?
Adjust.
Use what you learned to refine the next response.
Repeat.
Take another lap.
Leadership development is a journey, not a destination.
Intention Versus Impact
One of the most important questions a leader can ask is:
What was it like for other people to be led by me in that moment?
Leadership intentions matter.
So does leadership impact.
Bilateral feedback helps leaders understand the space between what they intended and what others actually experienced.
Useful questions include:
What Kind of Leader Are You Becoming?
Ask:
What kind of leader do I want to become?
Then ask:
What is it actually like to be led by me today?
The difference between those answers can reveal the next leadership development opportunity.
Teach What You Are Learning
Continual leadership development should eventually benefit more than the individual leader.
Mentor.
Coach.
Model.
Share lessons.
Create opportunities for others to lead.
Debrief experiences.
Teaching what you are learning can help leadership development become reciprocal and eventually strengthen collective capability.
You do not have to be a finished leader to help another person grow.
Models Are Tools, Not Destinations
The Victory Leadership models are not intended as prescriptions for every situation.
They are tools.
Use them individually.
Combine them where useful.
Adapt them to context.
Use another framework when it better serves the situation.
The objective is not dependence on a model.
The objective is intentional leadership.
Why Continual Development Matters
People change.
Teams change.
Organizations change.
Technology changes.
Circumstances change.
Leaders change too.
Continual leadership development helps leaders remain capable of responding rather than depending entirely on yesterday's successful approach.
This Week's Leadership Challenge
Think about the leader you want to become.
Then answer:
What will I choose to practice differently because of the leader I want to become?
And:
What will the people I lead experience differently when I do?
Choose one behavior.
Practice it.
Ask for feedback.
Reflect honestly.
Adjust.
Then take another lap.
Key Thought
Leadership is a choice.
Effective leadership is a practice.
Growth is a journey.
There is no finish line for leadership development—only the next opportunity to choose well, practice intentionally, learn honestly, adjust wisely, and lead better.
References and Further Reading
Petriglieri, G. Making Leadership Art: A Humanistic Regard on Leadership and Development.
Detert, J. R., & McKee, S. E. Pedagogy of Practice: Toward Better Understanding of the Development of Leadership Skills.
Nieberle, K. W., Braun, S., Epitropaki, O., Bysh, C., & Morgan, R. Leadership Starts From Within: A Multiconfigurational Model of Identity-Based Leadership Development.
Klinge, C. M. A Conceptual Framework for Mentoring in a Learning Organization.
Reiche, B. S., Bird, A., Mendenhall, M. E., & Osland, J. S. Contextualizing Leadership: A Typology of Global Leadership Roles.
Vassolo, R. S., Weisz, N., Rivarola, R. Q., Willi, A., Coraiola, D. M., & Cornejo, D. Toward a Model of Top Management Team Strategic Leadership Development.
Cox, B. E., McIntosh, K. L., Reason, R. D., & Terenzini, P. T. A Culture of Teaching: Policy, Perception, and Practice in Higher Education.
Respond to this podcast article here: https://www.linkedin.com/pulse/choose-lead-victory-turning-leadership-intention-earle-airey-iii-xggge
About Victory Leadership, LLC
The partners at Victory Leadership have been serving in leadership, organizational development, and training for over 20 years. Our primary goal is to help others become the best possible versions of themselves in organizational development and leadership development. This passionate team of believers is always looking to connect with those who value winning through clarity, confidence, and growth. If you're interested in exploring any of these topics, please drop us a line at https://victoryleadership.com and let’s discuss the possibilities.
See you in the Winner's Circle!!!
Victory Leadership LinkedIn resources:
Turbocharged Leadership: Your regular boost of encouragement to fuel clarity, confidence, and growth—moving you closer to the Finish Line.
https://www.linkedin.com/newsletters/7404340955480346625/
The Winner’s Circle: Topics of organizational and leadership development.
https://www.linkedin.com/newsletters/7353638041946628097/
The Leadership Pit Stop: Podcast channel for curious, emerging, and developing leaders.
https://victoryleadership.com/podcasts – or link to Apple Podcasts: https://podcasts.apple.com/us/podcast/the-leadership-pit-stop/id1847113568
Victory Leadership links are available here: https://allmylinks.com/victoryleadership
© 2026 Victory Leadership, LLC
Episode 28 Show Notes
TRUST to Lead
How Leaders Make Vulnerability Worth the Risk
Trust is not something leaders are owed because of position.
Trust is something people extend when vulnerability feels worth the risk.
In this episode of The Leader’s Pit Stop, Earle Airey continues the Victory Leadership “To Lead” series with TRUST to Lead, a practical model for helping leaders build trust from the beginning of a relationship and mend trust when it has been damaged.
This episode serves as the emotional climax of the “To Lead” series before the final capstone episode, Choose to Lead: Lead to Victory — Turning Leadership Intention Into Practice.
Key Idea
Trust is deeply human, but it is built through visible behavior.
People do not usually trust because a leader says, “Trust me.”
They trust because repeated leadership actions make trust reasonable.
The “To Lead” Series So Far
ROOM to LEAD helps leaders recover capacity.
SERVE to Lead helps leaders use capacity to build others up.
CARE to Lead helps leaders speak truth with dignity.
GROW SMART to Lead helps leaders turn potential into progress.
TRUST to Lead helps leaders make vulnerability worth the risk.
POS and LMX
This episode uses Perceived Organizational Support and Leader-Member Exchange as two helpful lenses.
Perceived Organizational Support helps explain the organizational climate where trust can become reasonable.
Employees may ask:
“Does this organization value my contribution?”
“Does this organization care about my well-being?”
“Will I be supported when the work gets difficult?”
Leader-Member Exchange helps explain the personal relationship between leader and follower.
Employees may ask:
“Can I talk honestly with this leader?”
“Does this leader follow through?”
“Does this leader support my growth?”
“Does this leader only inspect me, or do they invest in me?”
Put simply:
POS creates the organizational climate where trust can become reasonable.
LMX creates the leader-follower relationship where trust becomes personal.
TRUST to Lead
T — Tell the Truth with Care
Trust begins when people believe the leader will be honest and humane.
Trustworthy leaders tell the truth without hiding reality, distorting facts, or weaponizing honesty.
They are clear without being careless.
They are direct without attacking worth.
R — Repair What You Rupture
Trust will be tested.
Leaders may miss a promise, fail to follow through, communicate poorly, make an unfair decision, or leave someone feeling dismissed.
Repair requires humility, ownership, changed behavior, and consistency over time.
An apology may open the door.
Changed action keeps it open.
U — Understand the Risk
Trust requires vulnerability.
Leaders should ask:
“What does this person risk by being honest with me?”
“What would make this conversation feel unsafe?”
“What past experiences might shape how they hear me?”
“What power do I hold in this relationship?”
“What could they lose if I mishandle what they share?”
S — Support Through Consistency
People do not trust intentions they never experience.
Support must become visible through follow-through, fairness, clarity, coaching, availability, listening, recognition, appreciation, development, barrier removal, and consistency during pressure.
Support once may be appreciated.
Support repeated becomes believable.
T — Take the Next Trustworthy Action
Trust grows through repeated, observable action.
The next trustworthy action may be following up, clarifying a decision, protecting confidence, admitting what you do not know, giving credit, owning a mistake, removing a barrier, or checking in after a difficult conversation.
Trust is not built by asking people to forget.
It is built by giving them a better pattern to remember.
The Trust Loop
The final T is not the finish line.
It is the next lap.
Trust is not a ladder.
It is a loop.
After taking the next trustworthy action, leaders should loop back and ask:
Each loop is another lap around the track.
Each lap is another opportunity to adjust, refine, respond, and advance toward a stronger relationship.
Building Trust From the Beginning
New relationships begin with opportunity.
Leaders can use that opportunity well by:
Mending Broken Trust
Broken trust does not always mean the relationship is over.
But it does mean the risk feels higher.
The person may be cautious, guarded, or slow to become vulnerable again.
Trust repair requires patience, ownership, changed action, and repeated consistency.
Trust repair is not proven by the leader’s desire to move forward.
It is proven by a pattern that makes moving forward safer.
Trust and Boundaries
Trust does not remove boundaries.
Healthy trust includes wisdom.
Trust does not mean ignoring accountability, harm, unethical behavior, or policy concerns.
Trust and accountability can coexist.
Trust and boundaries can coexist.
Trust and repair can coexist.
Trust and consequences can coexist.
This Week’s Leadership Challenge
Choose one relationship where trust matters.
Then ask:
What risk am I asking this person to take with me?
And:
What trustworthy action would make that risk feel more acceptable?
Then use the TRUST model:
Then loop back and run the next lap.
Reflection Question
What vulnerability are you asking others to risk, and what evidence are you giving them that the risk is worth taking?
Key Quote
Trust is not owed because of title.
It is extended when vulnerability feels worth the risk.
Bridge to the Next Episode
The next episode will close the Victory Leadership “To Lead” series:
Choose to Lead: Lead to Victory — Turning Leadership Intention Into Practice
The series has shown that leadership is a choice.
Making room is a choice.
Serving others is a choice.
Speaking with candor and kindness is a choice.
Helping people grow is a choice.
Building trust is a choice.
The final episode will explore how to turn leadership intention into practice.
References and Further Reading
Aggarwal, A., Chand, P. K., Jhamb, D., & Mittal, A. (2020). Leader–Member Exchange, Work Engagement, and Psychological Withdrawal Behavior: The Mediating Role of Psychological Empowerment.
Braun, S., Peus, C., Weisweiler, S., & Frey, D. (2013). Transformational Leadership, Job Satisfaction, and Team Performance: A Multilevel Mediation Model of Trust.
Davidkov, T., & Mladenova, I. (2026). Trust in the Manager and Its Relationship With Employee Job Satisfaction: Empirical Evidence From a Low-Trust Society.
Erkılıç, E., & Aydın, E. (2022). Investigation of the Effect of Perceived Organizational Support on Organizational Alienation and Trust in Managers: An Application in Rize.
Ilies, R., Nahrgang, J. D., & Morgeson, F. P. (2007). Leader–Member Exchange and Citizenship Behaviors: A Meta-Analysis.
Yuki, M., Maddux, W. W., Brewer, M. B., & Takemura, K. (2005). Cross-Cultural Differences in Relationship- and Group-Based Trust.
For more Victory Leadership resources: https://victoryleadership.com/resources
Connect with Victory Leadership on LinkedIn:
Turbocharged Leadership: Your regular boost of encouragement to fuel clarity, confidence, and growth—moving you closer to the Finish Line.
https://www.linkedin.com/newsletters/7404340955480346625/
The Winner’s Circle: Topics of organizational and leadership development.
https://www.linkedin.com/newsletters/7353638041946628097/
The Leadership Pit Stop: Podcast channel for curious, emerging, and developing leaders.
Good leadership leads to Victory.
See you in the Winner’s Circle.
© 2026 Victory Leadership, LLC
LinkedIn article: https://www.linkedin.com/pulse/trust-lead-how-leaders-make-vulnerability-worth-risk-earle-airey-iii-my8ne
Episode 27 Show Notes
GROW SMART to Lead
How Leaders Help People Turn Potential Into Progress
People do not become their best simply because leaders believe in their potential.
Potential needs direction, support, clarity, action, and follow-through.
In this episode of The Leader’s Pit Stop, Earle Airey continues the Victory Leadership “To Lead” series with GROW SMART to Lead, a practical integration of two recognized models: the GROW coaching model and SMART goals.
This episode does not claim ownership of either original model. Instead, it shows how these two useful frameworks can work together as a practical Victory Leadership application for helping leaders move people from aspiration to accountable progress.
Key Idea
GROW creates movement. SMART creates traction.
GROW helps people think through what they want, where they are, what they could do, and what they will do next.
SMART helps turn that commitment into something specific, measurable, achievable, relevant, and time-bound.
In This Episode, You Will Learn
The “To Lead” Series So Far
ROOM to LEAD helps leaders recover capacity.
SERVE to Lead helps leaders use that capacity to build others up.
CARE to Lead helps leaders speak truth with dignity.
GROW SMART to Lead helps leaders turn potential into progress.
GROW SMART to Lead
G — Goal
Question: What would you like to achieve?
Use this step to clarify the desired outcome.
Ask:
R — Reality
Question: What is the current situation?
Use this step to ground the conversation in honest awareness.
Ask:
O — Options
Question: What could you do?
Use this step to explore possible paths forward.
Ask:
W — Will
Question: What will you do next?
Use this step to move from possibility to commitment.
Ask:
Make the Next Step SMART
Specific
What exactly will be done?
Measurable
How will progress be tracked?
Achievable
How will the person go about accomplishing it?
Relevant
Why does this matter right now?
Time-bound
When will this happen, and when will follow-up occur?
Workplace Example
An employee says:
“I want to be seen as more of a leader on the team.”
Using GROW SMART, the leader helps the employee clarify the goal, examine the current reality, explore options, commit to a next step, and make the action SMART.
The result:
The employee does not simply leave encouraged.
The employee leaves with a clear next step, visible support, and a follow-up plan.
Why This Matters
People need more than leaders who believe in them from a distance.
They need leaders who help them grow up close.
Growth-centered leadership says:
“I am not only checking your performance. I am invested in your progress.”
This Week’s Leadership Challenge
Choose one person you lead, support, coach, or influence.
Ask yourself:
What potential do I see in this person that needs a clearer path to progress?
Then hold one GROW SMART conversation.
Start with GROW:
Then make the next step SMART:
Reflection Question
Who needs your leadership investment, not just your evaluation?
Bridge to the Next Episode
When leaders consistently help people turn potential into progress, they prepare the ground for something deeper:
Trust.
The next episode in the “To Lead” series will explore TRUST to Lead and how leaders build credibility through consistency, care, and action.
References and Further Reading
Whitmore, J. (2017). Coaching for Performance Fifth Edition: The Principles and Practice of Coaching and Leadership
Doran, G. T. (1981). Doran, G. T. (1981). There's a S.M.A.R.T. way to write management's goals and objectives. Management Review, 70(11), 35.
Dodson, D. (2023). The Manager's Handbook: Five Simple Steps to Build a Team, Stay Focused, Make Better Decisions, and Crush Your Competition
About Victory Leadership, LLC
The partners at Victory Leadership have been serving in leadership, organizational development, and training for over 20 years. The primary goal is to help others become the best possible versions of themselves in the field of organizational development and leadership development. This passionate team of believers is always looking to connect with those who value winning through clarity, confidence, and growth. If you're interested in exploring any of these topics, please drop us a line at https://victoryleadership.com and let’s discuss the possibilities.
Victory Leadership LinkedIn resources:
Turbocharged Leadership: Your daily boost of encouragement to fuel clarity, confidence, and growth—moving you closer to the Finish Line.
https://www.linkedin.com/newsletters/7404340955480346625/
The Winner’s Circle: Topics of organizational and leadership development.
https://www.linkedin.com/newsletters/7353638041946628097/
The Leadership Pit Stop: Podcast channel for curious, emerging, and developing leaders.
https://victoryleadership.com/podcasts – or search Apple, Spotify, or iHeartRadio, podcast providers. Search for The Leadership Pit Stop.
Victory Leadership links available here: https://allmylinks.com/victoryleadership
Comment on LinkedIn: https://www.linkedin.com/pulse/grow-smart-lead-how-leaders-help-people-turn-progress-earle-airey-iii-i9cne
Good leadership leads to Victory. I'll see you in the Winner’s Circle.
© 2026 Victory Leadership, LLC
Episode 26 Show Notes
CARE to Lead
Why Candor and Kindness Can Co-Exist
Candor tells people what they need to hear.
Kindness helps them hear it without losing their dignity.
In this episode of The Leader’s Pit Stop, Earle Airey continues the Victory Leadership “To Lead” series with CARE to Lead, a practical model for balancing candor, kindness, accountability, dignity, and growth in difficult leadership conversations.
This episode builds from the previous entries in the series:
ROOM to LEAD helps leaders recover the capacity to lead well.
SERVE to Lead helps leaders use that capacity to build others up.
CARE to Lead helps leaders speak truth in a way that protects dignity and promotes growth.
Key Idea
A leader who avoids the truth may feel kind in the moment but leave people unsupported in the long run.
A leader who delivers truth without care may be clear but leave people wounded.
Good leadership requires both candor and kindness.
In This Episode, You Will Learn
CARE to Lead
C — Clarify Intent
Plainly state why the conversation matters.
Let the person know your goal is growth, support, clarity, shared success, or restoration — not shame, blame, or embarrassment.
Example:
“I want to talk about this because I care about your success and the success of the team. My goal is not to embarrass you. I want us to understand what happened and what needs to change.”
A — Ask Before Assuming
Invite context before drawing conclusions.
Ask what happened, what got in the way, what the person understood, and what support or clarity may have been missing.
This helps the leader understand whether the issue is a one-time event, a repeated pattern, a relationship concern, a skill gap, a workload issue, or a clarity problem.
R — Respect Dignity While Naming Reality
Be clear about the behavior, pattern, impact, or standard without attacking the person’s identity, worth, or character.
Candor should be specific enough to help, not broad enough to wound.
Example:
Instead of saying, “You are unreliable,” say, “The report was late three times this month. When that happens, the team has to adjust quickly, and it affects our ability to deliver on time.”
E — Establish the Next Step
Move from conversation to action.
Clarify ownership, support, timeline, follow-up, and what progress looks like.
Ask:
“What will you do next?”
“What support do you need?”
“When should we follow up?”
“What will progress look like?”
CARE in Action
When a leader uses CARE, accountability becomes developmental.
The leader does not avoid the issue.
The leader does not attack the person.
The leader clarifies intent, asks for context, names reality, protects dignity, and creates a path forward.
Kindness Is Not Avoidance
Kindness is not pretending the issue is smaller than it is.
Kindness is not rescuing people from responsibility.
Kindness is care expressed with wisdom.
Sometimes kindness sounds like support.
Sometimes kindness sounds like encouragement.
Sometimes kindness sounds like correction.
Sometimes kindness sounds like a clear boundary.
Candor Is Not Cruelty
Candor is not bluntness without care.
Candor is truth in service of growth.
The goal is not to win the conversation.
The goal is to create shared meaning, clear responsibility, and a path forward.
Presence Matters
CARE to Lead is not only about words.
Tone, timing, posture, facial expression, pace, eye contact, and setting all shape how a message is experienced.
Body language should not be overinterpreted, but leaders should pursue congruence.
If the message is care, the tone should not sound dismissive.
If the message is growth, the posture should not feel threatening.
If the message is support, the timing should not feel careless.
If the message is dignity, the setting should not create embarrassment.
This Week’s Leadership Challenge
Think of one conversation you have been avoiding, delaying, or overthinking.
Prepare with CARE:
Then have the conversation with courage, sincerity, respect, candor, and kindness.
Reflection Question
What truth have you been avoiding that someone may need to hear in order to grow?
Key Quote
Candor tells people what they need to hear.
Kindness helps them hear it without losing their dignity.
References and Further Reading
Crucial Learning. (2026). Skills to Lead with Empathy and Accountability: A Manager’s Dilemma.
Dodson, D. (2023). The Manager’s Handbook: Five Simple Steps to Build a Team, Stay Focused, Make Better Decisions, and Crush Your Competition.
Scott, K. (2017). Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity.
Blanchard, E. C. (n.d.). Understanding Body Language.
Crucial Learning. (2021). Crucial Conversations for Mastering Dialogue.
For more Victory Leadership resources:
https://allmylinks.com/victoryleadership
Check out the corresponding article on LinkedIn: https://www.linkedin.com/pulse/care-lead-candor-can-co-exist-earle-airey-iii-5qw7e
Good leadership leads to Victory.
See you in the Winner’s Circle.
Episode 25 Show Notes
SERVE to Lead
Why Servant Leadership Is Strength, Not Softness
Leadership is a choice.
A title may give someone authority, but leadership becomes real when a person chooses to use that influence in service of something greater than themselves.
In this episode of The Leader’s Pit Stop, Earle Airey introduces SERVE to Lead, a Victory Leadership practice model for servant leadership.
This episode builds from the previous episode, When Leaders Have No Room to Lead, which introduced ROOM to LEAD as a model for recovering leadership capacity. SERVE to Lead now asks: once leaders make room, how will they use that room to serve others?
Key Idea
Servant leadership is not about lowering yourself so others can avoid responsibility.
It is about using your influence to help others rise into responsibility, capability, and meaningful contribution.
In This Episode, You Will Learn
SERVE to Lead
S — See the Person
Know the human being behind the role. Pay attention to strengths, pressure, potential, concerns, aspirations, and context.
E — Equip for Success
Provide clarity, tools, training, coaching, authority, feedback, resources, time, and context so people can succeed.
R — Remove Barriers
Use leadership influence to reduce friction, clarify obstacles, simplify processes, address fear, and remove unnecessary barriers.
V — Value Growth
Help people become stronger, wiser, more capable, more confident, and more prepared to serve others.
E — Empower Contribution
Create conditions where people can own decisions, share ideas, use their strengths, and contribute meaningfully.
Servant Leadership Is Not Soft
Servant leadership does not mean avoiding hard conversations, saying yes to everything, lowering standards, or creating dependency.
It means telling the truth with dignity, holding standards with support, listening before assuming, and helping people grow into responsibility.
Candor and Kindness Can Co-Exist
Servant leadership does not avoid truth.
It does not weaponize truth.
It serves people by telling the truth in a way that protects dignity and invites growth.
SERVE to Lead Check-In
Choose one person you lead, support, coach, or influence.
Ask yourself:
Then take one action.
The Victory Leadership “To Lead” Series
SERVE to Lead is part of a developing Victory Leadership model family designed to help leaders move from good intentions to intentional practice.
ROOM to LEAD helps leaders recover capacity.
SERVE to Lead helps leaders use that capacity to build others up.
Future “To Lead” conversations may explore clarity, trust, coaching, courageous candor, growth, and turning values into action.
Future Resource Concept
A future compendium could bring these tools together under a title such as:
Choose to Lead: Lead to Victory
The episodes show the value of each concept. The compendium could provide the tools, worksheets, reflection guides, conversation prompts, and how-to steps for implementing the models in real leadership situations.
This Week’s Leadership Challenge
Choose one person and ask:
How can I serve this person in a way that helps them become stronger, clearer, more capable, or more confident?
Then take one action.
See them more fully.
Equip them more intentionally.
Remove one barrier.
Value their growth.
Empower their contribution.
Reflection Question
Who becomes stronger because of the way you lead?
References and Further Reading
Greenleaf, R. K. (1977). Servant leadership: A journey into the nature of legitimate power and greatness. Paulist.
Grenny, J., Patterson, K., McMillan, R., Switzler, A., & Gregory, E. (2021). Crucial conversations: Tools for talking when stakes are high, third edition, 3rd edition. McGraw-Hill. Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived Organizational Support. Journal of Applied Psychology, 71(3), 500–507.
Spears, L. C. (2002). Tracing the Past, Present, and Future of Servant-Leadership. In Spears, L. C., & Lawrence, M. (2002). Focus on leadership: Servant-leadership for the twenty-First Century. J. Wiley & Sons.
For more Victory Leadership resources available here: https://allmylinks.com/victoryleadership
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© 2026 Victory Leadership, LLC
Good leadership leads to Victory.
See you in the Winner’s Circle.
Takeaways:
Episode 24 Show Notes
When Leaders Have No Room to Lead
How Compassionate Accountability Helps Leaders Recover Capacity and Build Others Up
Some leaders are not failing because they do not care.
They are struggling because they have no room to lead.
In this episode of The Leader’s Pit Stop, Earle Airey explores the reality of capacity-starved leadership: what happens when leaders are expected to coach, develop, recognize, appreciate, guide change, support AI adoption, improve engagement, and deliver results — while having little protected capacity to actually practice good leadership.
This episode introduces Make ROOM to LEAD, a Victory Leadership practice model designed to help leaders recover capacity and use it with intention.
Key Idea
Good leadership requires more than expectations.
It requires capacity.
When leaders have no room to lead, accountability can turn into pressure instead of partnership.
Compassionate Accountability
Accountability is not a one-way demand.
Employees are accountable for doing the work, growing in skill, communicating needs, and speaking up when they lack the tools, clarity, or resources to be successful.
Leaders are accountable for providing clarity, removing barriers, securing resources, developing people, following through, and asking their own leadership chain for what they need to lead well.
Executives are accountable for designing systems where leadership is not treated as extra work, but as essential work.
Compassionate accountability does not lower the standard. It helps people meet the standard with the support, clarity, and capacity required to succeed.
In This Episode, You Will Learn
The Make ROOM to LEAD Model
R — Recover Capacity
Reclaim the time, energy, and margin needed to think, prepare, decide, and recover.
O — Own the Gap
Name what you need: clarity, coaching, resources, training, authority, development, feedback, or support.
O — Open the Work Through Delegation
Create shared ownership so others can grow, contribute, and help carry meaningful work.
M — Make Leadership Visible
Put leadership practices on the calendar: coaching, one-on-ones, recognition, appreciation, reflection, development, and follow-up.
L — Listen Inward
Pay attention to your physical, mental, emotional, and spiritual condition before pressure leaks onto others.
E — Edify Others
Build people up through encouragement, coaching, advocacy, dignity, and belief in their capacity to grow.
A — Appreciate Intentionally
Practice gratitude personally and express appreciation specifically, sincerely, and in ways that help people feel seen beyond output.
D — Detect and Discern
Notice what pulls attention away from what matters most, then wisely decide what should be kept, clarified, delegated, delayed, reduced, or released.
This Week’s Leadership Challenge
Ask yourself:
Where do I need to make ROOM to LEAD?
Then choose one action:
Choose one leadership responsibility that needs room before the lack of room becomes someone else’s burden.
Reflection Question
What pressure are you carrying that may be spilling onto the people you lead?
References and Further Reading
Gallup. (2026). Employee Engagement Remains Flat as AI Adoption Accelerates.
Gallup. (2026). Organizational AI Adoption Jumps Six Points.
Jalilianhasanpour, R., Asadollahi, S., & Yousem, D. M. (2021). Creating joy in the workplace. European Journal of Radiology, 145, 110019.
For more Victory Leadership resources: https://allmylinks.com/victoryleadership
Good leadership leads to Victory.
See you in the Winner’s Circle.
© 2026 Victory Leadership, LLC
Episode 23 Show Notes
Celebrating the Human Condition at Work
How Support, Recognition, and Appreciation Help People Bring Their Best Forward
If AI gives people time back, what should leaders do with it?
In this episode of The Leader’s Pit Stop, Earle Airey continues the human-centered AI leadership conversation by exploring how leaders can reinvest time, attention, and capacity into practices only humans can fully offer: support, recognition, and appreciation.
This episode introduces POSRA, a Victory Leadership practitioner model:
Perceived Organizational Support
Recognition
Appreciation
In simpler terms:
Support.
See the work.
Value the person.
The episode also continues Renee’s leadership story. After helping her team use AI responsibly to reduce administrative friction, Renee now faces a deeper leadership question: how can she use some of that recovered capacity to better support, recognize, and appreciate the people doing the work?
In This Episode, You Will Learn
Key Idea
People do not only need tools to do the work.
They need support to succeed, recognition for what they contribute, and appreciation for who they are.
The POSRA Model
Perceived Organizational Support
Question: Do employees believe the organization values their contributions and cares about their well-being?
Support may show up through clear expectations, useful tools, training, coaching, fair processes, flexibility, development opportunities, and the removal of unnecessary barriers.
Key line: Leaders do not get credit for support employees cannot experience.
Recognition
Question: Is the employee’s work being seen?
Recognition names effort, progress, achievement, improvement, performance, courage, quality, consistency, service, and results.
Recognition says:
“I saw what you did.”
“That contribution mattered.”
“This behavior is worth repeating.”
Appreciation
Question: Does the person feel valued beyond output?
Appreciation reaches the person behind the work.
It communicates gratitude, care, and human acknowledgment.
Appreciation says:
“You matter here.”
“I am grateful for what you bring.”
“I see the person behind the performance.”
Appreciation Must Resonate
A leader may intend to show appreciation, but the message may not land if it does not match how the person best experiences appreciation.
Some people value words of affirmation.
Some value quality time.
Some value acts of service.
Some value public recognition.
Some value private acknowledgment.
The leadership question is:
How do you best experience appreciation?
The Intentional Care Frame
When a message touches self-worth, confidence, belonging, performance, or growth, leaders should make their intent plain.
A leader might say:
“I want to share this because I care about your growth and success. My intent is not to lecture you or point out where you fell short. I may not say this perfectly, but I want you to hear the care behind it.”
This helps reduce defensiveness and allows the message to be received through the lens of care rather than criticism.
Intent → Message → Meaning → Check
Use this sequence when offering support, recognition, or appreciation in a sensitive conversation.
Intent: Here is why I am sharing this.
Message: Here is what I noticed, what support I want to offer, or what I appreciate.
Meaning: Here is why it matters to you, the team, the customer, or the work.
Check: How did that land? Did it come across the way I intended?
The POSRA Check-In
This week, choose one person and ask three questions:
Then offer a sincere message that is specific, human, and connected to care.
This Week’s Leadership Challenge
Choose one person.
Have one POSRA Check-In.
Support them in a way they can experience.
Recognize their contribution in a way that is specific.
Appreciate them in a way that resonates.
And when the message is sensitive, make your intention plain.
Key Reflection Question
Are the people you lead actually experiencing your support, recognition, and appreciation — or only hearing that you intended to offer it?
References and Further Reading
Bregenzer, A., Jimenez, P., & Milfelner, B. (2022). Appreciation at work and the effect on employees’ presenteeism. Work, 73, 109–120.
Chapman, G., & White, P. (2019). The 5 Languages of appreciation in the workplace. Northfield Publishing.
Farrington, M. (2022). Book Review: The 5 Languages of Appreciation in the Workplace. ORL - Head and Neck Nursing, 40(4), 25–26.
Gigliotti, R., Vardaman, J., Marshall, D. R., & Gonzalez, K. (2019). The Role of Perceived Organizational Support in Individual Change Readiness. Journal of Change Management, 19(2), 86–100.
Jo, H., & Shin, D. (2025). The impact of recognition, fairness, and leadership on employee outcomes: A large-scale multi-group analysis. PLOS ONE, 20(1), e0312951.
Jalilianhasanpour, R., Asadollahi, S., & Yousem, D. M. (2021). Creating joy in the workplace. European Journal of Radiology, 145, 110019.
Bonaiuto, F., Fantinelli, S., Milani, A., Cortini, M., Vitiello, M. C., & Bonaiuto, M. (2022). Perceived organizational support and work engagement: The role of psychosocial variables. Journal of Workplace Learning, 34(5), 418–436.
For more Victory Leadership resources: https://victoryleadership.com/resources
Connect with Victory Leadership on LinkedIn: The Winner’s Circle: Topics of organizational and leadership development.
https://www.linkedin.com/newsletters/7353638041946628097/
All my other links: https://allmylinks.com/victoryleadership
© 2026 Victory Leadership, LLC
Episode 22 Show Notes
The Human Advantage in the Age of AI
How Leaders Reinvest Time Into Work Only Humans Can Do
AI is changing the workplace conversation.
Many people are asking what AI can automate, accelerate, or replace. Those questions matter, but they are not the only questions leaders should ask.
In this episode of The Leader’s Pit Stop, Earle Airey explores a stronger leadership question:
If AI gives us time back, how do we reinvest that time into work only humans can do?
AI can create speed, scale, and support. But the human advantage is judgment, empathy, curiosity, creativity, courage, meaning, and stewardship.
The best leaders will not use AI merely to replace human effort. They will use it to elevate human contribution.
In This Episode, You Will Learn
The Core Question
If AI gives us time back, how do we reinvest that time into work only humans can do?
Use this question to move the AI conversation from fear and replacement toward stewardship, growth, and meaningful contribution.
Seven Human Advantages Worth Developing
Judgment
AI can generate options. Humans must discern what is accurate, ethical, useful, and aligned with purpose.
Empathy
AI can generate language. Humans carry presence, dignity, listening, and care.
Curiosity
AI can answer questions. Humans must ask better ones.
Creativity
AI can generate possibilities. Humans shape ideas with meaning, context, timing, and purpose.
Courage
AI can surface patterns. Humans must decide whether to act, speak up, challenge assumptions, and protect trust.
Meaning
AI can create output. Humans create significance by connecting work to people, service, mission, and impact.
Stewardship
AI can expand capability. Humans must guide responsibility, protect what matters, and decide what kind of workplace technology is helping create.
The Human Advantage Audit
Choose one task AI could help accelerate.
Then ask:
This Week’s Leadership Challenge
Identify one task where AI could give time, energy, or attention back.
Then do not stop at automation.
Ask:
How should this recovered capacity be reinvested into work only humans can do?
Use the time for a better conversation, deeper coaching, clearer decision-making, stronger customer care, process improvement, mentoring, creativity, or meaningful service.
Key Thought
Do not just ask what AI can do.
Ask what AI can free humans to become better at.
References and Further Reading
Crucial Learning. (2026). Why AI Initiatives Fail: Ignoring Your Human System Is the Fastest Path to Wasted AI Investment.
Crucial Learning. (2026). Accelerating AI Innovation: 4 Vital Behaviors for Successful AI Adoption and Results.
Hewlett Packard Enterprise. (2026). Is AI Growth Creating Momentum—or Eroding Trust?
Stern, R. / Udemy. (2025). Building AI Skills at Scale: A Comprehensive Look at Udemy’s Journey towards AI Transformation.
Pink, D. (n.d.). The Brutally Honest AI Self-Reflection Prompts.
For more Victory Leadership resources: https://victoryleadership.com/resources
Connect with Victory Leadership on LinkedIn: https://www.linkedin.com/newsletters/7353638041946628097/
Good leadership leads to Victory.
See you in the Winner’s Circle.
Links referenced in this episode:
Companies mentioned in this episode:
Episode 21 Show Notes
The AI Conversation Your Team Is Already Having Without You
How Leaders Create Clarity, Confidence, and Responsible Adoption
AI is already part of the workplace conversation.
Some employees are using it. Some are avoiding it. Some are experimenting quietly. Some are concerned about what it means for their role. Some are waiting for leadership to explain what is allowed, what is expected, and what responsible use looks like.
In this episode of The Leader’s Pit Stop, Earle Airey explores why AI adoption is not only a technology issue. It is a leadership issue.
AI can accelerate work, but only leadership can create the clarity, trust, skill, and judgment needed to use it well.
Technology accelerates what is already present. It can speed up wisdom, creativity, service, learning, and stewardship. But it can also speed up confusion, bias, broken processes, fear, and poor judgment.
This episode gives leaders a practical way to begin the AI conversation with their teams by starting with the work, not the tool.
In This Episode, You Will Learn
Three Core Claims
AI Is an Accelerator
AI can help people move faster by supporting drafting, summarizing, brainstorming, analysis, preparation, and repetitive work.
AI Is a Revealer
AI can expose unclear expectations, broken processes, skill gaps, governance issues, and fear that may already exist inside the human system.
AI Is a Leadership Test
AI tests whether leaders can create clarity, confidence, trust, skill, and responsible judgment in the middle of change.
Five Questions for a Better AI Conversation
Use these questions with your team:
This Week’s Leadership Challenge
Hold one AI conversation with your team.
Do not start with the tool.
Start with the work.
Ask where the friction is, where AI could help, where human judgment must remain central, what concerns need to be named, and what small responsible experiment could help the team learn.
You do not need to solve the entire AI strategy in one meeting.
You only need to move the conversation out of the shadows and into a safe, clear, responsible space.
Coming Next
In the next episode, we will continue the AI conversation by exploring:
The Human Advantage in the Age of AI
As AI becomes more powerful, human strengths may become more important, not less.
Judgment. Empathy. Curiosity. Courage. Discernment. Creativity. Context. Trust. Meaning-making.
The next episode will explore how leaders can create a healthy partnership between human capability and artificial intelligence.
References and Further Reading
Gallup. (2025). AI Use at Work Has Nearly Doubled in Two Years.
Gallup. (2025). Manager Support Drives Employee AI Adoption.
Crucial Learning. (2026). Why AI Initiatives Fail: Ignoring Your Human System Is the Fastest Path to Wasted AI Investment.
Crucial Learning. (2026). Accelerating AI Innovation: 4 Vital Behaviors for Successful AI Adoption and Results.
Hewlett Packard Enterprise. (2026). Is AI Growth Creating Momentum—or Eroding Trust?
Stern, R. / Udemy. (2025). Building AI Skills at Scale: A Comprehensive Look at Udemy’s Journey towards AI Transformation.
Pink, D. (n.d.). The Brutally Honest AI Self-Reflection Prompts.
Allton, M. (2026). AI Belongs on Your Org Chart, Not Your Tech Stack.
Allton, M. (2026). The Sales Methodology Audit: 3 Steps to Run Before Your Next AI Pilot.
Victory Leadership LinkedIn resources:
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https://www.linkedin.com/newsletters/7404340955480346625/
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© 2026 Victory Leadership, LLC
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