Episode 23 Show Notes
Celebrating the Human Condition at Work
How Support, Recognition, and Appreciation Help People Bring Their Best Forward
If AI gives people time back, what should leaders do with it?
In this episode of The Leader’s Pit Stop, Earle Airey continues the human-centered AI leadership conversation by exploring how leaders can reinvest time, attention, and capacity into practices only humans can fully offer: support, recognition, and appreciation.
This episode introduces POSRA, a Victory Leadership practitioner model:
Perceived Organizational Support
Recognition
Appreciation
In simpler terms:
Support.
See the work.
Value the person.
The episode also continues Renee’s leadership story. After helping her team use AI responsibly to reduce administrative friction, Renee now faces a deeper leadership question: how can she use some of that recovered capacity to better support, recognize, and appreciate the people doing the work?
In This Episode, You Will Learn
- Why AI-enabled time savings should not automatically become more pressure
- How leaders can reinvest time into more human-centered leadership practices
- What POSRA means and how it can be used as a practical leadership model
- Why perceived organizational support must be experienced by employees
- The difference between recognition and appreciation
- Why appreciation must resonate with the individual
- How sincerity and clear intent can help sensitive messages land with care
- How to use the POSRA Check-In with a team member
Key Idea
People do not only need tools to do the work.
They need support to succeed, recognition for what they contribute, and appreciation for who they are.
The POSRA Model
Perceived Organizational Support
Question: Do employees believe the organization values their contributions and cares about their well-being?
Support may show up through clear expectations, useful tools, training, coaching, fair processes, flexibility, development opportunities, and the removal of unnecessary barriers.
Key line: Leaders do not get credit for support employees cannot experience.
Recognition
Question: Is the employee’s work being seen?
Recognition names effort, progress, achievement, improvement, performance, courage, quality, consistency, service, and results.
Recognition says:
“I saw what you did.”
“That contribution mattered.”
“This behavior is worth repeating.”
Appreciation
Question: Does the person feel valued beyond output?
Appreciation reaches the person behind the work.
It communicates gratitude, care, and human acknowledgment.
Appreciation says:
“You matter here.”
“I am grateful for what you bring.”
“I see the person behind the performance.”
Appreciation Must Resonate
A leader may intend to show appreciation, but the message may not land if it does not match how the person best experiences appreciation.
Some people value words of affirmation.
Some value quality time.
Some value acts of service.
Some value public recognition.
Some value private acknowledgment.
The leadership question is:
How do you best experience appreciation?
The Intentional Care Frame
When a message touches self-worth, confidence, belonging, performance, or growth, leaders should make their intent plain.
A leader might say:
“I want to share this because I care about your growth and success. My intent is not to lecture you or point out where you fell short. I may not say this perfectly, but I want you to hear the care behind it.”
This helps reduce defensiveness and allows the message to be received through the lens of care rather than criticism.
Intent → Message → Meaning → Check
Use this sequence when offering support, recognition, or appreciation in a sensitive conversation.
Intent: Here is why I am sharing this.
Message: Here is what I noticed, what support I want to offer, or what I appreciate.
Meaning: Here is why it matters to you, the team, the customer, or the work.
Check: How did that land? Did it come across the way I intended?
The POSRA Check-In
This week, choose one person and ask three questions:
- Support: What do you need to do your work well?
- Recognition: What contribution, progress, or effort deserves to be named?
- Appreciation: How do you best experience appreciation?
Then offer a sincere message that is specific, human, and connected to care.
This Week’s Leadership Challenge
Choose one person.
Have one POSRA Check-In.
Support them in a way they can experience.
Recognize their contribution in a way that is specific.
Appreciate them in a way that resonates.
And when the message is sensitive, make your intention plain.
Key Reflection Question
Are the people you lead actually experiencing your support, recognition, and appreciation — or only hearing that you intended to offer it?
References and Further Reading
Bregenzer, A., Jimenez, P., & Milfelner, B. (2022). Appreciation at work and the effect on employees’ presenteeism. Work, 73, 109–120.
Chapman, G., & White, P. (2019). The 5 Languages of appreciation in the workplace. Northfield Publishing.
Farrington, M. (2022). Book Review: The 5 Languages of Appreciation in the Workplace. ORL - Head and Neck Nursing, 40(4), 25–26.
Gigliotti, R., Vardaman, J., Marshall, D. R., & Gonzalez, K. (2019). The Role of Perceived Organizational Support in Individual Change Readiness. Journal of Change Management, 19(2), 86–100.
Jo, H., & Shin, D. (2025). The impact of recognition, fairness, and leadership on employee outcomes: A large-scale multi-group analysis. PLOS ONE, 20(1), e0312951.
Jalilianhasanpour, R., Asadollahi, S., & Yousem, D. M. (2021). Creating joy in the workplace. European Journal of Radiology, 145, 110019.
Bonaiuto, F., Fantinelli, S., Milani, A., Cortini, M., Vitiello, M. C., & Bonaiuto, M. (2022). Perceived organizational support and work engagement: The role of psychosocial variables. Journal of Workplace Learning, 34(5), 418–436.
For more Victory Leadership resources: https://victoryleadership.com/resources
Connect with Victory Leadership on LinkedIn: The Winner’s Circle: Topics of organizational and leadership development.
https://www.linkedin.com/newsletters/7353638041946628097/
All my other links: https://allmylinks.com/victoryleadership
© 2026 Victory Leadership, LLC