That’s how Patrick Herning is providing incredible CX as Founder and CEO of 11 Honoré, the fashion brand offering high-end designer options to a plus-sized segment who have never been offered it before. In this episode, we discuss:- Why it’s OK to be polarizing- Why you should speak about your customer as though they’re in the room- Why criticism and praise should both be taken with a grain of saltItching for more CX goodness? You can find this interview, and many more, by subscribing to CX Confessions on Apple Podcasts or Spotify. Listening on a desktop & can’t see the links? Just search for CX Confessions in your favorite podcast player.