The Libby DeLucien Podcast

Candice Rodriguez came into the cleaning business after leaving cosmetology.

She started in her family’s business as a cleaning technician, then moved into training, field management, and eventually operations.

Along the way, she discovered she was good at spotting gaps in systems and figuring out what wasn’t working.

But as she grew into leadership, doing things her way came at a cost.

What did she learn about control?

What did she have to rebuild?

And what changed when she became more open to other perspectives?

Candice and I go 1 Layer Deep on systems, leadership, accountability, micromanagement, employee relationships, and what it takes to keep evolving as your business grows.

Let's connect! 👋

➡️ Website: https://libbydelucien.com/

➡️ Instagram: https://www.instagram.com/libbydelucien/

➡️ Facebook: https://web.facebook.com/LibbyDeLucien

➡️ LinkedIn: https://www.linkedin.com/in/libbydelucien/

➡️ X/Twitter: https://twitter.com/libbydelucien

Follow Candice 👋

➡️ Website: https://naturalcarecleaningservice.com/

➡️ Facebook: https://www.facebook.com/LaMejorMamacita

Sponsored by: WootRecruit

➡️ Website: https://wootrecruit.com/

➡️ Facebook: https://www.facebook.com/WootRecruit

#OneLayerDeep #LibbyDeLucien #Entrepreneurship #BusinessOwner #FamilyBusiness #Leadership #Burnout #Mindset #BusinessGrowth #PersonalDevelopment

How do you know your team is actually following the system when you're not there?

I was in the field.

Aaron was in the field.

And both of us were seeing things that made it pretty clear: something had drifted.

So the question became bigger than training.

How do you audit your team, your trainers, and your systems without becoming the bottleneck

yourself?

In this episode, Aaron and I go 1 Layer Deep on:

● How to identify when a standard has drifted

● What to actually look for when you audit

● The difference between training, practicing, demonstrating, and verifying

● Why your best employee isn't automatically your best trainer

● How owners can create visibility without creating dependency

● And why the cadence of your audits matters

Because you can't maintain a standard you never check.

Get 1 Layer Deep. 🧡

No BS. Just the right action to get to the result. 🧡

Let's connect! 👋

➡️ Website: https://libbydelucien.com/

➡️ Instagram: https://www.instagram.com/libbydelucien/

➡️ Facebook: https://web.facebook.com/LibbyDeLucien

➡️ LinkedIn: https://www.linkedin.com/in/libbydelucien/

➡️ X/Twitter: https://twitter.com/libbydelucien

Sponsored by: 1LD VS Program

➡️Website: https://1ld.co/vs-program/

#OneLayerDeep #LibbyDeLucien #Entrepreneurship #BusinessOwner #FamilyBusiness

#Leadership #Burnout #Mindset #BusinessGrowth #PersonalDevelopment

Derek Hazelwood came into the cleaning business completely by accident.

His background was in insurance, financial consulting, and business ownership.

Then he met his wife, who owned a cleaning company.

Derek stepped in to help with recruiting and found himself in an industry he knew very little about.

What transferred from his previous businesses?

What didn’t?

And what did he have to learn once he was inside the cleaning industry?

Derek and I go 1 Layer Deep on hiring, structure, sales, technology, AI, scaling, and what it means to become a student of the business you’re in.

Get 1 Layer Deep. 🧡

No BS. Just the right action to get to the result. 🧡

Let's connect! 👋

➡️ Website: https://libbydelucien.com/

➡️ Instagram: https://www.instagram.com/libbydelucien/

➡️ Facebook: https://web.facebook.com/LibbyDeLucien

➡️ LinkedIn: https://www.linkedin.com/in/libbydelucien/

➡️ X/Twitter: https://twitter.com/libbydelucien

Follow Derek 👋

➡️ Website: https://ricochetbusinesssolutions.com/

➡️ Facebook: https://www.facebook.com/derek.hazelwood

Sponsored by: LAYA AI

➡️ Website: 1ld.ai

#OneLayerDeep #LibbyDeLucien #Entrepreneurship #BusinessOwner #FamilyBusiness #Leadership #Burnout #Mindset #BusinessGrowth #PersonalDevelopment

Before I built a cleaning company, I trained elephants.

Yeah. Elephants.

I spent years working with Asian elephants, traveling the world, and building a career I thought I’d have for the rest of my life.

Then life changed, and I had to walk away from it.

Starting over forced me to figure out who I was outside of the career that had defined so much of my life.

Eventually, that led me into organizing, cleaning, and a completely different kind of business journey.

But looking back, I realized something:

I hadn’t started from zero. I had started from experience.

In this episode, Chris and I talk about the experiences, failures, lessons, and mindset shifts that shaped how I think about business today, and how the skills I learned long before becoming a business owner continue to influence how I build, lead, and create systems.

You don't start from zero. You start from experience.

This one is personal.

Get 1 Layer Deep.

No BS. Just the right action to get to the result. 🧡

Let's connect! 👋

➡️ Website: https://libbydelucien.com/

➡️ Instagram: https://www.instagram.com/libbydelucien/

➡️ Facebook: https://web.facebook.com/LibbyDeLucien

➡️ LinkedIn: https://www.linkedin.com/in/libbydelucien/

➡️ X/Twitter: https://twitter.com/libbydelucien

Sponsored by: WootRecruit

➡️ Website: https://wootrecruit.com/

➡️ Facebook: https://www.facebook.com/WootRecruit

#OneLayerDeep #LibbyDeLucien #Entrepreneurship #BusinessOwner #FamilyBusiness #Leadership #Burnout #Mindset #BusinessGrowth #PersonalDevelopment

A bonus isn't supposed to fix your employee.

It isn't supposed to fix your process.

And it isn't supposed to make someone do the job they're already being paid to do.

A bonus is for exceptional behavior, going above and beyond what the role already requires.

In Episode 125, Chris, Aaron, and I get 1 Layer Deep into what actually makes a bonus work and when a bonus is simply masking a problem that needs to be fixed somewhere else.

We talk about:

• Why showing up and doing your job shouldn't automatically qualify for a bonus
• The difference between an expected responsibility and exceptional performance
• Why you shouldn't use a bonus to repair a broken process
• How to structure incentives around outcomes employees can actually influence
• Why sales bonuses can make more sense around upsells, add-ons, profit, or efficiency not simply closing the sale
• How to make sure the bonus is affordable and sustainable for the business
• Why employees need to understand exactly what they're being rewarded for
• The difference between an expected "If-Then" incentive and an unexpected "Now-That" reward
• Why the right bonus structure starts with the role, the expectations, and the outcome

Because if the job is already the job...

Doing the job isn't exceptional.

Fix the issue first.

Then reward the extra mile.

Get 1 Layer Deep.

No BS. Just the right action to get to the result. 🧡

Let's connect! 👋

➡️ Website: https://libbydelucien.com/

➡️ Instagram: https://www.instagram.com/libbydelucien/

➡️ Facebook: https://web.facebook.com/LibbyDeLucien

➡️ LinkedIn: https://www.linkedin.com/in/libbydelucien/

➡️ Twitter: https://twitter.com/libbydelucien

#OneLayerDeep #LibbyDeLucien #Entrepreneurship #BusinessOwner #FamilyBusiness #Leadership #Burnout #Mindset #BusinessGrowth #PersonalDevelopment

What are you hoping will change?

Your business?

Your relationships?

Your health?

Your environment?

Your life?

Because hope can become a very comfortable place to hide.

If something is outside your control, put it in the parking lot.

But if it's inside your control...

Do something about it.

In Episode 124, Chris and I get 1 Layer Deep into the difference between living on hope and taking control of what is actually within your domain.

We talk about:

• Why hope can keep you stuck in frustration and despair
• How to identify what is actually within your control
• Why your environment can either support or sabotage consistency
• The power of purging physical, digital, and emotional clutter
• Why consistency in an inconsistent world requires adaptability
• How to make action so simple that you actually do it
• Why you can't stay in the same rooms and expect to keep evolving
• What it means to put yourself in places where you can catch the winds of luck
• How taking intentional action creates opportunities that can look like luck from the outside

Because you can hope for things to get better.

Or you can pull the things you can control back inside your domain and do something about them.

Hope can be the parking lot.

It just can't be where you live.

Let’s get 1 Layer Deep.

No BS. Just the right action to get to the result.🧡

Let's connect! 👋

➡️ Website: https://libbydelucien.com/

➡️ Instagram: https://www.instagram.com/libbydelucien/

➡️ Facebook: https://web.facebook.com/LibbyDeLucien

➡️ LinkedIn: https://www.linkedin.com/in/libbydelucien/

➡️ Twitter: https://twitter.com/libbydelucien

#OneLayerDeep #LibbyDeLucien #Entrepreneurship #BusinessOwner #FamilyBusiness #Leadership #Burnout #Mindset #BusinessGrowth #PersonalDevelopment

You don't have a revenue problem. You might have a keeping-money problem.

You hit $1 million.

Congratulations.

But what if you're actually more broke at $1 million than you were at $500K?

That's exactly what Libby, Aaron, and Chris get 1 Layer Deep into in Episode #123.

Because growth changes the business.

The expenses change.

The staffing changes.

The systems change.

The pricing has to change.

And if you keep operating a bigger business on the model that got you there, the money can disappear faster than you realize.

In this episode, they break down:

• Why making more money doesn't automatically mean keeping more money
• The “death by a thousand cuts” of unnecessary expenses
• Why expenses need to be audited repeatedly not just once
• Why growth requires seasons of growth, implementation, and stability
• How businesses become more complicated as they scale
• Why you need to get lean before you can scale
• Why buying another piece of software may be the exact wrong move
• How to diagnose a problem through people → process → tool
• Why software can't fix a people or process problem
• How simplifying your business can create more room for profit
• And why “How do I make more money?” might be the wrong question

The better question?

How do I keep more money?

Because revenue is a number.

Profit is what you actually get to keep.

And sometimes the fastest way to improve your cash flow isn't to sell more.

It's to stop leaking money everywhere you aren't paying attention.

Get 1 Layer Deep.

No BS. Just the right action to get to the result. 🧡

Let's connect! 👋

➡️ Website: https://libbydelucien.com/

➡️ Instagram: https://www.instagram.com/libbydelucien/

➡️ Facebook: https://web.facebook.com/LibbyDeLucien

➡️ LinkedIn: https://www.linkedin.com/in/libbydelucien/

➡️ Twitter: https://twitter.com/libbydelucien

#OneLayerDeep #LibbyDeLucien #Entrepreneurship #BusinessOwner #FamilyBusiness #Leadership #Burnout #Mindset #BusinessGrowth #PersonalDevelopment

What if the problem isn't that you need more employees?

What if you haven't fully understood the people you already have?

In Episode 122, Chris and I sit down with Aaron Coleman to talk about what happens when you stop managing people based on assumptions and start actually understanding how they work.

We talk about:

• How one-on-ones can reveal what your employees are great at and what they struggle with
• Why you shouldn't promise someone their next position, but instead promise their next level of growth
• How to identify the strengths hiding inside your current team
• Why the person who isn't right for one role may be exactly right for another
• How documenting recurring questions turns answers into systems
• Why consistency is what makes employees actually use the systems you've built
• How creating better systems can reduce daily chaos and give the owner their time back
• Why business growth may require your team to grow and change with it

Because sometimes you don't need to hire more people.

You need to understand the people you already have.

And sometimes the person you're frustrated with isn't in the wrong business.

They're just in the wrong seat.

Let’s get 1 Layer Deep.

No BS. Just the right action to get to the result.🧡

Let's connect! 👋

➡️ Website: https://libbydelucien.com/

➡️ Instagram: https://www.instagram.com/libbydelucien/

➡️ Facebook: https://web.facebook.com/LibbyDeLucien

➡️ LinkedIn: https://www.linkedin.com/in/libbydelucien/

➡️ Twitter: https://twitter.com/libbydelucien

#OneLayerDeep #LibbyDeLucien #Entrepreneurship #BusinessOwner #FamilyBusiness #Leadership #Burnout #Mindset #BusinessGrowth #PersonalDevelopment

What if you're building the business you said you wanted...

…but it's costing you the life you actually wanted?

In Episode 121, Chris and I talk about one of the biggest shifts we've made in our own lives: stop building the business first.

Build the life first.

Then decide what the business needs to look like to support it.

We talk about:

• Why your personal vision needs to come before your business goals
• How to build a business around the life, family, and time you actually want
• Why revenue goals can become meaningless when you ignore what they require from your life
• What it means to live by design instead of by default
• Why your health directly impacts your capacity, energy, and leadership
• How taking care of yourself can change the way you operate your business
• Why your business should be the vehicle that gets you where you want to go not the vessel you build your entire identity around

Because your business doesn't care how much you sacrifice for it.

It will keep asking for more.

So you have to decide what comes first.

Your life.

Your health.

Your marriage.

Your family.

Then build the business around that vision.

Let’s get 1 Layer Deep.

No BS. Just the right action to get to the result.🧡

Let's connect! 👋

➡️ Website: https://libbydelucien.com/

➡️ Instagram: https://www.instagram.com/libbydelucien/

➡️ Facebook: https://web.facebook.com/LibbyDeLucien

➡️ LinkedIn: https://www.linkedin.com/in/libbydelucien/

➡️ Twitter: https://twitter.com/libbydelucien

#OneLayerDeep #LibbyDeLucien #Entrepreneurship #BusinessOwner #FamilyBusiness #Leadership #Burnout #Mindset #BusinessGrowth #PersonalDevelopment

If your business depends on you to answer every question...

It doesn't have a people problem.

It has a systems problem.

That shows up everywhere.

In your marketing.

In your onboarding.

In your customer experience.

Your employees shouldn't have to ask you the same questions over and over again.

Both are signs that your business is relying on memory instead of systems.

In this episode, Chris and I talk about how to create consistency at every stage of your business.

We covered:

• Why a clear customer journey builds trust before someone ever buys
• How consistency beats chasing the latest marketing strategy
• Why repeated employee questions are a sign your business still depends on you
• How documenting your knowledge creates repeatable systems
• The hidden cost of becoming your company's instruction manual
• How better systems create better experiences for both your customers and your team

Because whether you're attracting customers or onboarding employees...

The goal is the same.

Build a business that teaches itself.

Not one that depends on you to teach everyone else.

Let’s get 1 Layer Deep.

No BS. Just the right action to get to the result.🧡

Let's connect! 👋

➡️ Website: https://libbydelucien.com/

➡️ Instagram: https://www.instagram.com/libbydelucien/

➡️ Facebook: https://web.facebook.com/LibbyDeLucien

➡️ LinkedIn: https://www.linkedin.com/in/libbydelucien/

➡️ Twitter: https://twitter.com/libbydelucien

#OneLayerDeep #LibbyDeLucien #Entrepreneurship #BusinessOwner #FamilyBusiness #Leadership #Burnout #Mindset #BusinessGrowth #PersonalDevelopment