The Linklaters Podcast

Speakers: Annamieke Cook and Zoe Cameron

In this episode, we look at greenwashing in the competition, consumer and advertising sphere and recent developments at both the ASA and the CMA.

Speakers: Dasha Konnova and Terry Yiangou

In this episode, we look at the FCA and FRC’s response to greenwashing and recent developments, including the proposed anti-greenwashing rule and practical tips businesses can take today. 

In this episode, partner Rachel Barrett and managing associate Tom Cobbaert discuss the CSRD’s requirement to report on the value chain, including what a value chain is and how to report on this in practical terms.

In this episode, partner David Ballegeer and managing associate Iyes Igiehon explain the CSRD's approach to materiality (known as "double materiality"), which will require a significant shift in the way in-scope entities report on sustainability issues in the EU.

In this episode, Doug Tween, Sima Ostrovsky and Kaan Gürer discuss surprise inspections relating to antitrust concerns, known as Dawn Raids.

For further information on dawn raids, visit our dedicated web page where you will find details of our dawn raid app mentioned in the podcast. You can also get in touch with us to customise the app to your organisation and access premium content.

We interview special guest James Daley (founder of Fairer Finance) about practical ways you can meet the Consumer Duty’s customer understanding outcome.

You’ll learn about the Duty’s requirements for customer communications and understanding, simple and effective tips and tricks to optimise your communications content and strategies for customer understanding, and ways you can test how your communications are measuring up.

This episode features Sara Cody (counsel) and Duncan Campbell (senior associate) in our London financial regulation team.

Fairer Finance provides research and ratings of customer experiences and products.  It campaigns for a fairer financial services market, and its consultancy arm helps some of the UK’s largest financial services firms to communicate more clearly with their customers.

As referenced in the episode, here’s the ABI/Fairer Finance’s February 2023 guide to clear communication.

And visit Linklaters’ Consumer Duty webpage for all our insights on the Consumer Duty including our podcasts offering legal insights and thought-provoking cross-disciplinary conversations.

In this episode, managing associates Iyesogie Igiehon and Aileen Buchanan explain what the European Sustainability Reporting Standards (ESRS) are, what their current status is and next steps.

We interview special guest senior user experience (UX) designer Dan Burgess from leading UX/UI design agency Lighthouse about how you can avoid, and use, UX "patterns" to meet the FCA's Consumer Duty expectations.

UX "patterns" are a powerful tool for you in meeting the FCA's expectation that firms account for customers' cognitive and behavioural biases that may compromise their financial decision-making.

You may have heard about nudges, sludge and friction. But we go further.  You'll discover five key categories of "dark patterns" from least to most dark and understand how financial services firms can spot and avoid them.

You'll learn how to flip dark patterns on their heads - creating "light patterns" that you can use to support good outcomes for your customers.

This episode features Duncan Campbell (senior associate) and Connie Faith (associate) in our London financial regulation team.

Lighthouse is a specialist UX and UI design agency based in London, working with product teams since 2008. Explore their audit service which gives you expert eyes on your product interface, rapidly generating actionable improvements.

And visit Linklaters’ Consumer Duty webpage for all our insights on the Consumer Duty including our podcasts offering legal insights and thought-provoking cross-disciplinary conversations.

This episode references previous episodes in our podcast series. Click here to listen to our interview with the "Nudge Unit" on cognitive and behavioural biases, and click here to listen to our previous interview with Lighthouse on key principles of good user experience design.