How does a child simply disappear with his mother just metres away?

10 News First's Lia Harris and Natarsha Belling chronicle the hours leading up to the moment that has baffled the nation since that day nearly five years ago.

Some of the interview sections in this podcast are from Lia's 2019 interview, some sections are from an interview released to the media in 2015.

Visit the webpage of the official Where's William? campaign: http://www.whereswilliam.org

If you know anything that can assist with solving this case, please contact police or Crimestoppers on 1800 333 000

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