In this episode of The Long Game, Rachel Meadows is joined by IFGL Group CEO Rob Allen to discuss his first year leading the business and the direction of the wider IFGL Group. They explore the Group’s evolving purpose, the importance of putting customers and advisers at the centre of the business and how IFGL is working to improve communication, transparency and customer outcomes through better service and digital tools.
The conversation also focuses on the upcoming launch of pensions dashboards and what they could mean for advisers and internationally mobile clients. Rachel and Rob discuss the opportunities dashboards could create around pension consolidation, retirement planning and reconnecting customers with lost pension pots, as well as the practical steps advisers can take ahead of launch later this year.