This podcast is the first episode in The Loop series, produced by InnovationAus.com in partnership with Granicus. In a vast country like Australia, ensuring citizens who live in sparsely populated regions are heard is a real challenge for government and decision makers. Former digital officer for Broken Hill City Council, Luke Dart, was instrumental in the local council’s digital transformation and online accessibility. He joins publisher Corrie McLeod to discuss a fascinating case study in public sector innovation and revenue success within an independent, hardy community of natural problem-solvers.