The Loyalty Map

Loyal customers spend more, stay longer, and tell their friends about a company's products and the experience they had with the company. This podcast is for CX practitioners to learn how companies are using technologies to augment and scale customer experience. 

This podcast is all about knowledge sharing, so on each episode, we will showcase one great piece of technology and it impacts on customers' employees and the bottom line. We will also ask our guests for lessons learned coming from the most epic failure they witnessed.