Trader Joe's doubles down on its people, not technology, to create the best shopper experience. Salim has a broken experience buying swole supplies at GNC, indicating that seamlessness is an expectation, not a convenience. When Kleenex, Bandaid, Google and Uber market their product so well they became the product. Axe making a comeback, but not as the millennial's locker room body spray. "Woke" is out, rugged masculinity is in. Bobbi is attracting superstars and blowing up, despite the drama and conspiracy.