The Manager's Moment

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Managers are people too and when layoffs occur, managers can find themselves not only supporting their team through this difficult time, but their peers too - all the while possibly having a tough time themselves.

In this episode, our guest is Danielle O'Meara, who is - was - the manager of a Customer Success Management team in a large multinational tech company. In the years following the Covid pandemic, like a social contagion, large scale layoffs have spread throughout the tech industry.

Danielle shares her experience of, together with her team, being made redundant in 2022. How did she manage? What got her through it? And as she imagines herself in the future, having lived through many more challenging experiences to come, what does she want to be known for?

This conversation touches on topics like relationship building, remote team management, navigating organisational change, empathy in leadership, layoffs and team resilience.

About Danielle
Danielle O'Meara is an experienced leader in Customer Success, Services and Solutions, with over four years managing people, three years as part of a senior leadership team, and ten years overall in post-sales customer facing teams. She has worked within the Irish startup ecosystem where she was Head of Strategic Business Development for CustomerMinds. She has also worked in large  multinational enterprise environments as Customer Success Manager at Twilio, and most recently as Enterprise Customer Success Manager at Wix.

She has a particular affinity for working with technical products, driving adoption and growth through creative and engaging customer solutions, and building deep, strategic customer relationships. 

Join the conversation and make connections by joining The Manager's Moment Club on Linkedin.  And connect with me, Belinda Brummer, there too. For bonus bits, show notes and episode transcripts, click here. 

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The feeling of being, or not being, in control as a manager, the legacy of making a difference, and curiosity about what a certain person will become. These are a few additional things Manoesjka Snijders talked about in her conversation with me that only just didn't make it into the main episode. 

Join the conversation and make connections by joining The Manager's Moment Club on Linkedin.  And connect with me, Belinda Brummer, there too. For bonus bits, show notes and episode transcripts, click here. 

Send Belinda a message.

Fusion isn't just about food or music - wherever there are people, fusion is taking place. In the workplace, this can come in the form of organisational restructuring.

In this episode, our guest is Manoesjka Snijders, a Programme Director in a youth healthcare setting in the Netherlands. Manoesjka reflects on a time of structural change that took place within the organisation. She was asked to facilitate conversations with teams due to merge - to fuse. There was a moment in the process that resulted in it 'backfiring' (her words) - Manoesjka shares her insights about that moment and what this experience has strengthened in her. 

Join the conversation and make connections by joining The Manager's Moment Club on Linkedin.  And connect with me, Belinda Brummer, there too. For bonus bits, show notes and episode transcripts, click here. 

Send Belinda a message.

Managers are people too but it's convenient to make them the baddie in our own story. Here, we hear every-day managers and leaders talk about moments that changed them. In turn, we open ourselves to growing from the experiences they share with us.

Join the conversation and make connections by joining The Manager's Moment Club on Linkedin.  And connect with me, Belinda Brummer, there too. For bonus bits, show notes and episode transcripts, click here.