In the current climate, we all need digital success.
And a lot goes into achieving it.
You need to understand the buyer journey, provide great customer experience and have unparalleled employee engagement.
But it all starts with alignment — with the market, within your organization, with your teams and with your customers.
That’s one of many pieces of wisdom Jonathon Hensley, CEO & Chief Creative Officer at Emerge Interactive, shared on today’s show.
He also covered:
- Why digital initiatives fail
- Why believing you’re customer-centric doesn’t make it so
- How to understand (and utilize) your buyer’s journey
#Growth series, Todd Hockenberry co-host:
This #Growth episode is hosted by Todd Hockenberry, Consultant, Advisor, & Coach for industrial manufacturing companies at Top Line Results.
You can find this interview, and many more, by subscribing to the Industrial + Manufacturing podcast on Apple Podcasts, on Spotify, or here.