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The WFM didn’t just do the same thing over again expecting a different result, they analysed their data which included the decisions and impacts of those decisions to improve their planning for the second arrival.

With the arrival of the second group, the workforce has grown but now has a mix of skilled and unskilled resources. The question of efficiency and effectiveness comes into play - it isn’t one or the other, our WFM used shrinkage and speed to production concepts to overcome this challenge.

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