The Michelle Pascoe Hospitality Podcast

By Michelle Pascoe

Welcome to The Michelle Pascoe Hospitality Podcast, where we explore the heart of the hospitality industry through conversations with leaders, experts, and innovators. Each episode brings you insights... more

FAQs about The Michelle Pascoe Hospitality Podcast:

How many episodes does The Michelle Pascoe Hospitality Podcast have?

The podcast currently has 336 episodes available.

The Michelle Pascoe Hospitality Podcast episodes:

October 15, 2019 Reviewing your team, getting ready for the Holiday season
Creating the opportunity for casual staff to see your business as a workplace of choice.
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11min
October 08, 2019 How to connect at networking events
Stepping out of your comfort zone for many people is hard when it comes to attending an event where you may not know anyone.
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11min
October 01, 2019 How to lead a team through change
You must communicate the correct information to everyone in your team, no one likes being kept in the dark.
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8min
September 24, 2019 The top 6 expectations of your customers
What we assume as being a provider of a service or facility versus the expectations are of our actual customers or clients.
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17min
September 17, 2019 Seizing the Opportunity
There are times when being the CEO/Entrepreneur/Manager you question the journey you are on, wondering if you have sold out completely to the “corporate world” or that your values are no longer congruent with the company you work for or the clients you are taking on.You need to take a moment to remember why you do what you do and seize the opportunities that you create and reinvigorate your passion for what you do.
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8min
September 10, 2019 Service with a smile
How a smile plays a role in inclusion and diversity.
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14min
September 03, 2019 Spring is in the air
It's time to review, revamp and replace your offering.
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15min
August 27, 2019 Resilience and Service Recovery
Service recovery is an event that occurs when the customer’s expectations are not met. As a leader you need to provide tools and strategies on how your frontline and sales teams as well as your managers handle a customer complaint or concern which is targeted at the service provider even when it may not be their fault but it is now their problem. Four key aspects on how to build resilience in your team when it comes to service recovery.
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13min
August 20, 2019 Brand Audit
https://www.michellepascoe.courses/sales-page-716ec607-12ea-4b83-b1d3-b65d6f0ce999 As providers of the brand experience and creators of memories for your business, no matter what your product or service offering you need to connect the head and the hear, having your customers experience the emotion, not just be exposed to it. In this episode I am going to challenge you to complete a Brand Audit on your business. Is the brand still representing what you offer? What is your branding saying about you and your business.
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16min
August 13, 2019 Customer Retention Revolution Webinar
Michelle runs through her Customer Retention Revolution Course with a live webinar.

To join the course go to https://bit.ly/2YBkbeE
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33min

FAQs about The Michelle Pascoe Hospitality Podcast:

How many episodes does The Michelle Pascoe Hospitality Podcast have?

The podcast currently has 336 episodes available.

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The Michelle Pascoe Hospitality Podcast

FAQs about The Michelle Pascoe Hospitality Podcast:

How many episodes does The Michelle Pascoe Hospitality Podcast have?

The Michelle Pascoe Hospitality Podcast episodes:

FAQs about The Michelle Pascoe Hospitality Podcast:

How many episodes does The Michelle Pascoe Hospitality Podcast have?

More shows like The Michelle Pascoe Hospitality Podcast

Jeff Lewis Has Issues

The Jess Rowe Big Talk Show