This episode is a little different to others as Michelle interviews herself. Returning from the Disney Institute CX Summit, she shares  what she took away and that you could implement into your organisation. She also reflects on her journey in the amazing Hospitality Industry, why these podcasts have come about, and her passion for the future leaders in the industry.

This podcast is interviewing one of the stalwarts in the Club and Hotel industry, Mr Mike Walker, who is retiring later this year after being with the Illawarra Catholic Club (aka Club Central) for the past 22 years and CEO for 16 of those years. In that time, Mike has overseen tens of millions of dollars in renovations. Mike has a strong work ethic and has some wonderful life quotes. Listen in to learn more and his thoughts on the role of the Operations Manager.

Michelle interviews Ben Williamson - Group Workforce Manager, Club Central Group. Back yourself: if you never fail, you never learn.

Michelle interviews Paul Rifkin - Executive Chef, Campbelltown Catholic Club. Identifying the passion and igniting their spark. It's all about opportunities.

Michelle interviews Scott Spicer - Executive Manager of Human Resources, Revesby Workers Club.

With 74,000 Club Members and 3,500 Health Mates members, long term tenure of team members is fundamental to the successful growth of the business.  

Michelle interviews Douglas Kirkham - CEO of Canada Bay Club. With the introduction of automation the Club sector is rapidly changing.