In this episode of The COVI Way, we explore how to help organizational leaders shift their mindset from seeing IT as just “tech support” to recognizing its role as a strategic business driver. Many leaders are used to viewing IT as the department you call when something breaks. But at COVI, we believe that’s just the beginning. Our team works to change this perception—starting with how we handle even the smallest tickets. Clear communication and thoughtful problem-solving lay the foundation for broader conversations about long-term technology goals.As our relationship with a client matures, we move from solving isolated issues to offering insight on larger business challenges. This cultural shift doesn’t happen overnight, but once leaders understand that IT can help drive innovation, not just keep the lights on, everything changes.🎯 From outdated firewalls to full-scale infrastructure planning, we help clients see the bigger picture and make decisions that align with their mission.Summary:How do you move from fixing tech issues to advising on long-term strategy? In this episode, we talk about the mindset shift that helps clients see IT as a partner—not just a problem solver. Learn how Covi builds trust, shifts culture, and turns help desk tickets into meaningful business conversations.Quotes:“It starts small—like how we respond to support tickets—but it grows into something much bigger.”“This isn’t about replacing a firewall. It’s about solving real business challenges.”“Once that mindset shift clicks, clients start bringing us to the strategy table.”“We don’t want to just fix problems—we want to help you innovate.”“It takes 90 to 180 days, but once we hit stride, everything changes.”Chapters: • 00:00 – Why Mindset Matters in IT Strategy• 01:02 – Moving Beyond Transactional Tech Support• 02:20 – How Covi Handles Support Tickets Differently• 03:45 – Building Trust Through Communication• 05:18 – Shifting from Fixing Issues to Solving Business Problems• 06:42 – How Clients Learn to Leverage COVI Strategically• 08:25 – What Hitting Stride Looks Like in a Tech Partnership