<p><em>You may think Patient Experience is a straightforward discipline. Cathy Lee, Corporate Vice President for Patient Experience, joins BOH host Matthew Hanis to explain the lenses of a modern patient experience program and her innovations in the space.</em></p>

You may think Patient Experience is a straightforward discipline. Cathy Lee, Corporate Vice President for Patient Experience, joins BOH host Matthew Hanis to explain the lenses of a modern patient experience program and her innovations in the space.

The Modern Discipline of Patient Experience

We believe Mission and Margin is the business of healthcare.  

Business of Healthcare (BOH) interviews feature innovations sustainably improving healthcare Mission & Margin.  Each discussion includes a healthcare executive and innovator concentrating on the same problem.  Think “Nightline” or “How I Built This” just for healthcare.  

Recent guests have included Bernadette Spong, Chief Financial Officer, Orlando Health, Paul Kusserow, President & CEO, Amedisys, Blake Marggraff, Founder & Chief Executive Officer, Epharmix, and Charles Kolodkin, Chief Risk Officer, Cleveland Clinic.

The BOH audience of 19,000 senior executives from across healthcare . . . health system, payer, provider practice, government, pharma, device, health tech, and so on . . . access published interviews at www.BOHSeries.com.

Business

We believe Mission and Margin is the business of healthcare. Business of Healthcare (BOH) interviews feature innovations sustainably improving healthcare Mission & Margin. Each discussion includes a healthcare executive and innovator concentrating on the same problem. Think “Nightline” or “How I Built This” just for healthcare. Recent guests have included Bernadette Spong, Chief Financial Officer, Orlando Health, Paul Kusserow, President & CEO, Amedisys, Blake Marggraff, Founder & Chief Executive Officer, Epharmix, and Charles Kolodkin, Chief Risk Officer, Cleveland Clinic. The BOH audience of 19,000 senior executives from across healthcare . . . health system, payer, provider practice, government, pharma, device, health tech, and so on . . . access published interviews at www.BOHSeries.com.

We believe Mission and Margin is the business of healthcare.  

Business of Healthcare (BOH) interviews feature innovations sustainably improving healthcare Mission &amp; Margin.  Each discussion includes a healthcare executive and innovator concentrating on the same problem.  Think “Nightline” or “How I Built This” just for healthcare.  

Recent guests have included Bernadette Spong, Chief Financial Officer, Orlando Health, Paul Kusserow, President &amp; CEO, Amedisys, Blake Marggraff, Founder &amp; Chief Executive Officer, Epharmix, and Charles Kolodkin, Chief Risk Officer, Cleveland Clinic.

The BOH audience of 19,000 senior executives from across healthcare . . . health system, payer, provider practice, government, pharma, device, health tech, and so on . . . access published interviews at www.BOHSeries.com.

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The Modern Discipline of Patient Experience

The Modern Discipline of Patient Experience