Cherelle Maness, a Customer Solutions Manager at Broad River Retail, sits down with Charlie and shares her tips for thriving both personally and professionally during the pandemic. From a morning meditation routine to focusing on one customer at a time, from becoming adaptable to remaining curious in the learning zone, she offers practical tips for keeping customers happy while personally thriving during the pandemic. Her valuable advice would be useful information for any of today’s knowledge workers, remote workers, and call center agents seeking encouragement and a roadmap to also thrive personally and professionally.

Episode resources

Two of Cherelle's favorite meditation videos:

https://youtu.be/j7d5Plai03g & https://youtu.be/OccjH_2ddQc

This episode on Youtube: https://youtu.be/F7QMc_DmhDk

 

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